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CUSTOM MAIDS

House Cleaning, Carpet Cleaning

About us

Insured and bonded background checks on all employees

Business highlights

41 years of trusted experience

Services we offer

VACUUM & EDGE CARPETS, VACUUM UPHOLSTERY & DRAPES, DUST & POLISH FURNITURE, DUST BASEBOARDS, SILLS & LEDGES, CLEAN LIGHT FIXTURES & CEILING FANS, REMOVE COBWEBS, PICK-UP & STRAIGHTEN, REMOVE TRASH, CLEAN FLOORS ON HANDS & KNEES, COMPLETE KITCHEN & BATHROOM CLEAN UP, MAKE BEDS & CHANGE LINENS, SPRING CLEANING, WINDOWS, MOVE OUT & MAKE READY, CLEAN & TREAT PANELING, CARPET CLEANING

Amenities

Free Estimates
Yes


Accepted payment methods

Check

Reviews

4.116 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
56%
4
13%
3
6%
2
6%
1
19%


Rating CategoryRating out of 5
quality
4.0
value
4.2
professionalism
4.2
responsiveness
4.4
punctuality
4.4
Showing 1-16 of 16 reviews

Kevin K.
11/2017
1.0
house cleaning
  + -1 more
THEY CAME 3 TIMES, THE FIRST 2 TIMES THEY HAD TO BE CALLED BACK TO FIX OR DO THINGS LEFT UNDONE, AND ALL 3 TIMES THEY DID NOT RE-SET THE BURGULAR ALARM, WHICH I CALLED THEM ABOUT AND THEY ASSURED ME THEY WOULD "THE NEXT TIME". THE 3rd TIME OUT, I CAME HOME TO FIND MY BATHROOM RUGS IN THE FLOOR ACROSS THE HALL AND THE CHAIR/OTTOMAN BY THE BACK DOOR WAS COVERED IN DIRT, WHAT LOOKED LIKE THEY PUT THE UN-VACCUMED BACK DOOR RUG ON THE OTTOMAN WHILE THEY DID THE FLOOR, THEN PUT THE RUG DOWN BUT LEFT THE DIRT AND MESS ON THE OTTOMAN. THEY PAY NO ATTENTION TO DETAIL AT ALL. WHAM-BAM GET OUT AS SOON AS POSSIBLE, LOUSY JOB EACH TIME, GOOD RIDDANCE!
Description of Work: GENERAL HOUSE CLEANING

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0

$103

Angela T.
09/2016
5.0
house cleaning
  + -1 more
Fast reply to all requests
Description of Work: I needed my daughters home cleaned in Shallowater, she couldn't help me. But she did reply back fast and when I asked for a recommendation she gave me one. Very helpful

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Bradford J.
12/2015
5.0
house cleaning
  + -1 more
unknown
Description of Work: Whole house dusting, cleaning kitchen and bathrooms.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

David J.
06/2015
1.0
house cleaning
  + -1 more
unknown
Description of Work: I contacted them by phone and via web page to get an estimate and never heard from anyone.

Rating CategoryRating out of 5
responsiveness
1.0
punctuality
1.0


Response from CUSTOM MAIDS
Hello, I am Clarisse Oliva manager of Lubbock office. I am sorry you were unable to get a hold of Custom Maids Lubbock office for estimate. The web page emails go to home office in Amarillo and get relayed down, when able to. The Lubbock number is 8067944551 my email is Clarisse1213@gmail.com If you still need cleaning. Thank you Clarisse Oliva

Michael G.
02/2014
3.0
house cleaning
  + -1 more
Quality of work was disappointing; not terrible, simply not complete (i.e. dust on tiny, exposed kitchen shelves was untouched).
Description of Work: Six people did a "rough" cleaning of surface areas - although we requested deep cleaning in kitchen and living room.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
3.0
responsiveness
4.0
punctuality
5.0

$125

Lyn M.
01/2014
5.0
house cleaning
  + -1 more
They come out every 3 weeks for me. Three ladies came out and their manager the first time and they did a deep cleaning. Now 2 ladies come out and just do a basic cleaning for us. They vacuum and clean the kitchen. We like the ladies who come out for us. They stay for about an hour and 15 minutes to up to hour and 45 minutes.
Description of Work: They do housecleaning for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Debbie C.
09/2013
5.0
house cleaning
  + -1 more
They could schedule me in when I needed them in front of a large party I was having. They arrived promptly with 3 ladies and worked for 5 hours. The work was well done though some small things were missed. Essentially, they did the same quality of work in the same man hours as it would have taken my husband and I to have done the cleaning IF we had had the two days to get it done. The price was high but comparable to other cleaning quotes I got. We really appreciated the timeliness and quality.
Description of Work: First time through cleaning of 4oo sq.ft. house

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Kaci W.
09/2013
2.0
house cleaning
  + -1 more
With our alarm system, I could tell exactly what time they entered and left the house. They usually sent 3 people and the time they spent cleaning kept getting shorter and shorter, and they seriously only started spending about 30 minutes cleaning my house. Over the 3 or 4 months that I kept them on, we had several issues. On one visit, they broke a glass handle holder from my wedding. On another visit, they broke the kitchen faucet... although they denied it (but It worked when I left that morning, and when I got home at lunch to check the house after they cleaned, the faucet was coming apart and spewing water everywhere). My husband kept telling me to get rid of them but I kept giving them the benefit of the doubt. The last straw for me happened when I got home at lunch one day after they had just cleaned, I noticed a big wet spot on my entry way table. I grabbed a towel to clean it up and whatever they had put on the table, completely took off the staining and the finish. I called to complain and didn't get so much as an apology.
Description of Work: Cleaned approx. 1700 sq ft house every other week

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$90

J.S. H.
04/2013
1.0
house cleaning
  + -1 more
See above.
Description of Work: I saved for a deep house clean. The work was horrible. Seven year old could do better. Globs of cleaner left all over the bathroom. It looked like a homemade paste. Lemon oil cabinets and alot got on the wall paper. Pictures were crocked on the walls after they left. I paid for quality and that was a joke. I live on socail security and that amount of money is ALOT to me. They are not a good company!!!!!!!!!!!!!!!!

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$225

Timothy H.
01/2013
5.0
house cleaning
  + -1 more
They brought 3 people over and they worked 3 hours. We have very high standards and they met them all, and everything that I asked them to go back to they took care of it. They did a great job and the workers had a great attitude.
Description of Work: They cleaned our house, they did the move out clean so everything had to be spotless.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$250

Debbie M.
11/2012
5.0
house cleaning
  + -1 more
Very fast and good work.
Description of Work: Intensive cleaning.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$240

Joy D.
11/2012
5.0
house cleaning
  + -1 more
This was my second time to use Custom Maids...the first time was for an initial clean which was more expensive. I was overall satisfied so will use them on a regular basis, 2x a month.
Description of Work: General house cleaning- floors, bathrooms, kitchen, change sheets, etc.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$85

bryce R.
08/2012
5.0
house cleaning
  + -1 more
House was vacuumed, floors washed, toilets and tub and shower stall were cleaned, horizontal blinds, ceiling fans, inside doors, table tops, and counters were cleaned. Cleaning of inside windows was about $45 extra. Very pleased with the work done and the professional staff.
Description of Work: The crew was pleasant, professional and finished the cleaning in less than an hour.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$145

Linda O.
08/2012
4.0
house cleaning
  + -1 more
I liked the job that they did and the girls that they used most of the times. They had different girls sometimes. I had one to whom I was paying a monthly fee also for a while; they had a coupon for this and it was cheaper.
Description of Work: I had used Custom Maids to get my whole house cleaned.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$110

Marcie S.
03/2012
5.0
house cleaning
  + -1 more
Although Custom Maids is the only company I have ever had to clean my house and I will not ever use any other company!
Description of Work: Custom Maids are great at house cleaning! They are very thorough in the way they clean my house. I am a very picky person when it comes to allowing someone in my house to clean. Custom Maids are very nice, prompt, and deligent about doing their very best! I have used them a lot and am still pleased with them everytime I have them in my home to clean. They do not pass anything up - they touch (clean) everything!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$125

James S.
03/2011
4.0
house cleaning
  + -1 more
Well I had problems with finding an company to do the cleaning. Then I heard about custom maids from Angie's List. Called them and they were able to come right away. It was great. They arrived about 20 minutes late but it only took them 1 hour and 20 minutes to clean the house. A little pricey but got the job done.
Description of Work: They cleaned a 3 bedroom 2 bathroom duplex and made it ready for move out

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$120

    Contact information

    2315 50th St Ste K, Lubbock, TX 79412

    www.custommaids.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 AM
    Tuesday:
    8:30 AM - 4:30 AM
    Wednesday:
    8:30 AM - 4:30 AM
    Thursday:
    8:30 AM - 4:30 AM
    Friday:
    8:30 AM - 4:30 AM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    House Cleaning,
    Carpet Cleaning

    FAQ

    CUSTOM MAIDS is currently rated 4.1 overall out of 5.

    Sunday: Closed

    Monday: 8:30 AM - 4:30 AM

    Tuesday: 8:30 AM - 4:30 AM

    Wednesday: 8:30 AM - 4:30 AM

    Thursday: 8:30 AM - 4:30 AM

    Friday: 8:30 AM - 4:30 AM

    Saturday: Closed

    CUSTOM MAIDS accepts the following forms of payment: Check
    Yes, CUSTOM MAIDS offers free project estimates.
    No, CUSTOM MAIDS does not offer eco-friendly accreditations.
    No, CUSTOM MAIDS does not offer a senior discount.
    No, CUSTOM MAIDS does not offer emergency services.
    No, CUSTOM MAIDS does not offer warranties.
    CUSTOM MAIDS offers the following services: VACUUM & EDGE CARPETS, VACUUM UPHOLSTERY & DRAPES, DUST & POLISH FURNITURE, DUST BASEBOARDS, SILLS & LEDGES, CLEAN LIGHT FIXTURES & CEILING FANS, REMOVE COBWEBS, PICK-UP & STRAIGHTEN, REMOVE TRASH, CLEAN FLOORS ON HANDS & KNEES, COMPLETE KITCHEN & BATHROOM CLEAN UP, MAKE BEDS & CHANGE LINENS, SPRING CLEANING, WINDOWS, MOVE OUT & MAKE READY, CLEAN & TREAT PANELING, CARPET CLEANING

    Contact information

    2315 50th St Ste K, Lubbock, TX 79412

    www.custommaids.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:30 AM - 4:30 AM
    Tuesday:
    8:30 AM - 4:30 AM
    Wednesday:
    8:30 AM - 4:30 AM
    Thursday:
    8:30 AM - 4:30 AM
    Friday:
    8:30 AM - 4:30 AM
    Saturday:
    Closed