CREATIVE HOMES

Such inferior work paints Creative Homes in a negative light. At the very least, I am certain that local banks and insurance agencies would be interested to know about how Creative Homes supports shoddy labor from shady workers who are subcontracted to work for the company. No one would appreciate being obligated to pay a substantial amount of hard earned money for low-grade products.  

It may seem that my husband and I are making a mountain out of a molehill, but I would like to present a scenario to all future home buyers for serious reflection. Imagine booking an appointment with a prominent plastic surgeon to discuss a rhinoplasty procedure. You walk into this doctor?s clinic, fill out the appropriate paper work, meet with him or her, and discuss in detail what exactly you hope to achieve from the process. The surgeon smiles, nods, and records every point in your personal file. Satisfied with the preliminary appointment, you move forward with the surgery knowing that you are going to invest serious money into it.

The big day comes, you go in, and the doctor operates on you. Afterwards, you wake up and immediately ask to look into a mirror. You notice that something doesn?t look quite right, but because of the extensive bruising marring your swollen face you cannot be sure that you are not seeing things. Weeks pass; the swelling recedes and the bruises are not as dark as they once were. You can clearly see that your nose is much smaller than what you had requested.

You decide to discuss your concerns with the surgeon at your follow-up appointment, but he shrugs them off and explains that he shaved off a little too much bone here and cut a little too much cartilage there, so he had to adjust the surrounding tissues around the altered measurements.  

This shocks you, and you are informed that the only way to fix the situation would be to undergo another procedure ? which will set you back another $140,000.00. Sometime later, you find out that a reliable source saw the surgeon sitting in front of several empty schooners the night before, mere hours before your surgery, but you cannot prove that the doctor had drunk the alcohol and are still obligated to pay for a process that left you quite unsatisfied.  

Would you find that situation to be a just transaction? I certainly hope not.  

Of course all of our concerns were pushed aside in the meeting because Creative Homes has been in business ?over thirty years?, so somehow that trumps anything that my husband and I have to say. Right. Other licensed contractors were appalled by the labor being presented to us as quality work, and we both agreed with this assessment.   

My husband and I informed Mr. Swan during the June 13th meeting that we were discussing backing out of the contract, and we wanted to know if he would release us from it seeing as how there was nothing that his company could do to still our worries regarding the stability of the house. Mr. Swan informed us that legally he could hold us to the contract, but he would release us if that was what we wanted ? to keep us ?happy?. After several hours of reflection and discussion, my husband and I decided to break off the contract with Creative Homes ? and we have NO regrets.   

On June 17, 2011, my husband picked up a check from Creative Homes for the amount of our initial deposit. The woman who handed it to him offered fake, saccharine well wishes, which is just more evidence of unprofessional behavior. Needless to say, we are glad to be done conducting any form of business with this company.  

My husband and I were contracted to pay a decent amount of money for a home that may or may not have been stable, and even if it was, the measurements are not what was promised according to the official Creative Home plans ? this concerns the adjustment of the house. Mr. Herrera claims that the frame wasn?t moved, but my husband and I are not buying this statement. Either way, measurements were off in the foundation.  

Yes, my husband and I are aware of the fact that construction is NOT a perfect process, but we wonder how much alcohol may have played into the fact that the foundation measurements were off by so much in more than one area. We feel this is a legit concern. I find it hard to believe that someone would willingly pay for a crooked foundation and accept it as a part of his or her house.

Overall, this house is being built by workers who are not paying attention to the details of the construction in progress, and I shudder to think about what the final result will be. Some of these employees also do not believe in treating customers like the people they are. The last time I checked, my family wasn?t worth any more or less than any other person, and a little courtesy from the employees who actually made the mistakes would have been very much appreciated.  

Also, no sane person would trust an intoxicated taxi driver to drive him or her home, so then why are we expected to trust the safety of the foundation and framework when it was put together by some workers who were possibly drinking on the job, and others who didn?t care to address the obvious, visible mistakes made by a previous crew?  

Had my husband and I not stepped up and complained about the visible flaws we caught, we are certain that not one employee would have seen fit to point them out to their supervisors. In the construction field, time is money and doubling back to make repairs means losing money. 

My husband and I would have liked to believe that Creative Homes would not tolerate such inexcusable behavior from employees who are representing the company. We would also have liked to believe that the owner of this company would not intentionally ignore valid grievances from customers. However, at the present time we cannot say anything positive about the construction process of this home building company.   We had initially planned to move our children into this house, but we just could not consciously agree to buy a house that was built by shady employees. 

The only good experience we had with Creative Homes was during the initial signup procedure, and the interior design process. Thank you, Lisa and Amy, for your sincere kindness and professionalism.  

To all potential customers of Creative Homes, my husband and I urge you to take caution. If you decide to contract this company to build your home, please, please make daily trips to the site and check over all possible measurements. If you see one beer can on your future property, immediately call and file a complaint. You are investing hard earned money for this house, and you deserve to have it build correctly by employees who exhibit courtesy and professionalism.