Georges Services LLC

"This is the first we are seeing this review, and quite confused. We do not have a person by that name, and only by happenstance we do not have a female on our staff. Not sure what this was in regards to, but I think you may have the company mixed up with someone else. Sorry you dealt with that, because that is not our protocol whatsoever. Looking back into the records, the address listed on this review is not in any records, and we have a comprehensive system."

"We cannot be responsible for the coverages and non coverages of a policy that a home warranty provides. We did not sign you up for that, rather only inspected the machine for its repair requirements."

"Let us make the record straight, we were assigned to this work order via the home warranty under the symptoms of the dishwasher not cleaning the dishes. We had accommodated the landlord in arranging a rendezvous to the tenant's condo with out of the ordinary scheduling procedures to make the process as easy as possible. When we had arrived we had found that the dishwasher wasn't filling with water which ended up being the pressure valve that allows the water to come in, no other diagnosis could be done, because we needed an essential part of the machine to work, and that is for the water to get into the dishwasher. After several attempts to arrange a return visit finish the repair, we finally after 3 voice mails later, we got a hold of the land lord who then asked us to arrange it with the tenant. We had left 3 voice mails in 3 days to try and arrange a return visit with the tenant. When that failed, we called the landlord once more and found that the phone number provided was off by 2 digits with his admission of the mistake, no big deal. We are successful in getting into the tenants condo to replace the water valve, it was at that point that we took our time to ensure that all other operations were in good working order. That is when we discovered a leak, which could not be seen until the water was draining from the dishwasher. We immediately addressed the situation and discovered that mice had chewed the tubing. Before we had left, we had told the tenant that was present of the situation and then proceeded to contact the landlord immediately afterward. We then, which we are required, to contact the home warranty and let them know what the circumstances were. They denied the claim because of the terms of agreement that the landlord agreed to did not cover pest problems. NOT our call. So that information would not be delayed, we contacted the landlord but got his voice mail. He received the news from the home warranty at that time before we had the chance. I explained to him that he had a mouse problem and through experience he really needed to get an exterminator out there. As normal protocol, when you have a mouse problem, the safe way to prevent a flood inside the condo, there needed to be time to pass in order to ensure that there wasn't any continuation of a problem. We clearly stated we could do the repair and already had the drain line. The landlord was upset of the circumstance which was understandable, because no landlord wants a double problem (pest and appliance). But it doesn't mean that he should take it out on a company that is trying to be truthful and careful with its procedures. Did we want to do the repair, OF COURSE, did we want him to risk flooding the condo, NO. Chew on that thought, before you consider this a reasonable review."

"This is a completely false review. And Unacceptable. We had arrived at the home with the customer already having reserved frustrations about her oven being broken and a family member that had passed. The technician in question has always kept a clean image and uniform, along with his assistant. Tracking mud in the house is false as well, since it was a bright and dry day, with nothing but concreted to walk on from vehicle to home. So, then we found the unit to need a control board because of the particular symptoms that they were having. The unit was found not to have a model or serial number because it was rubbed off. Then to find a part number, the control board had the part number stripped off, which was suspicious in itself. Regardless, I was proceeding with the appropriate protocol of having the control board removed so that it could be sent off and rebuilt. I tried to explain to the customer that it could take a POTENTIAL 3 weeks to have it rebuilt. KEEP in mind that this call was through her home warranty and not her paying for it. She persisted on telling us that she needed a new oven, when clearly an insurance company wouldn't allow such a thing since the rebuild was capable of fixing the issue at a fraction of the cost. AFTER getting her approval to remove the board, I did so. It wasn't until after her venting her frustrations and foul language did she decide she wanted to have the board reinstalled. At which point the customer made the situation very uncomfortable and we had left the scene to allow cooler heads prevail. There was communication at that point to the home warranty, and they completely agreed with our actions in attempting to remove the board for rebuilding after customer first approval and as agreed that it was the right thing that we had left momentarily to regroup. We had only allotted so much time for an already packed day of service calls. BUT after discussing things with the home warranty and offering resolutions to either go ahead with having the board rebuilt or reinstalled, we offered without solicitation to do the next steps at no cost. With the strike of luck, we were able to come back to the home to put the board back in same day. There was no exchange of words, other than when we were leaving, she asked "the home warranty said you were not going to charge my card for the copay." Which the technician avoiding any escalation shook his head in compliance and to show he had agreed. Then the customer proceeded to call the technician a real A hole and other things as she slammed the door."

"As a company, and out of respect, we will not go into detail in which this customer's lifestyle is. However, this customer is clearly upset with their home warranty and not with our company, because the home warranty in which they possessed is extremely lenient when it comes to not denying claims. We came to the home, found there to be an extreme amount of food, wrappers, glass, and other miscellaneous items inside the dishwasher perhaps because of kids or teenagers. Regardless, the dishwasher had failed because of very obvious and unavoidable recognition or neglect and abuse. As said before, this is a home warranty that is very lenient on things that other companies would deny. However, in this instance, this particular customer is under review for any other coverage because of the conditions in which the appliances and home are in. Without seeming to be unethical, we can't share what was witnessed."

"This is VERY disappointing and is inaccurate. The situation that really happened was: We had went out to the customer's home diagnosed the problem and the customer decided they did not want the repair after the quote. So at that time the invoice was closed and filed away. The customer called us back after 6 weeks and asked what happened with the part order. We explained to them that the part was on back order and that we hadn't ordered it because they had declined the repair, because I quote "we will just buy another refrigerator instead". So we had went ahead and ordered the part and explained once again that the part was on back order with no ETA. That is something that is out of anyone's hands other than the manufacturer them self. There was a very straight forward explanation of this situation, and the part is still on order, because it was never cancelled. We had explained on every occasion that we would call them, the moment the part came in. Since the last conversation, we hadn't heard back from them, until this posting. VERY DISAPPOINTING"