Holey Plumbing Co., Inc.

We did a year thing with them, but when the year was up they decided to go with just construction. I would consider using them if it was something they could do. I know they are not going to do the contracts again. I could call them out to do what they needed to do, but not a contract with them.

unknown

GREAT. VERY PRODESSIONAL, BUT FRIENDLY. HE EVEN BROUGHT MY PAPER FROM THE ROAD BEFORE LEAVING.CLEANED UP EVEN MY MESS!!

Everything about Holey Plumbing Co. seemed fishy. They are overpriced and they have no idea what they charge or why they charge it. The main office says they are a flat rate company but they don't know what their flat rates are without "The Book" which no one seems to know where the book is or what it says? The employees out in the field make up their own flat rates that are not the same as what the main office quotes. The Office says the cost of a pressure test is $626 without a Holey Care membership and $530 with one, however the guys out in the field quoted me $460 and I got charged $394.50...I know what you are thinking "what a deal!!!" I called a few other higher rated plumbing businesses and it costs them $120 to come do a pressure test. The permit is not included in the price of this quote but when I called the city to find out if Holey Plumbing had pulled a permit I found out one was never pulled. I have had multiple conversations with a few different people at Holey Plumbing Co. and no one can tell me what makes their pressure test $274.50 more expensive. You may be wondering why I used this company for a pressure test. Two reasons...They didn't tell me a pressure test cost anything until after the job was done and I didn't have Angie's List. I won't be using this company again.

We didn't want the new faucet sweated back on so that if it started leaking again in future we could screw it off and replace it since it is in the wall. I asked the owner why they sweated it back on. He said we put it back the way it was. I said how long will it be before this one starts leaking. He said this is a good one he said for 4 or 5 years. I said then if it starts leaking I have to pay someone to come fix it and knock the bricks again. He said it's a good one you shouldn't have any problems.

The tub was draining extremely slow, the toilet would flush but it would drain extremely slow, and the clothes washer would drain slow as well. After running the washer dirty water would come up in the tub.They came out and gave a free estimate the same day we called. Once they gave us the price and we agreed, they started the work. They ran a machine into the main line from the street access until they reached the house. After that, they tested the toilet and had us run the washer. The problem seemed better but the tub was still slow to drain. They said this may have been a separate issue that would be a separate charge. The next day we washed a load of clothes, and the water came up in the tub again. We called them and let them know the issue was not fixed. They came back out and ran a camera into the main line to see what was wrong and found a large clog stuck to the sides of the pipe. They ran a different machine into the main line to clean it out. They checked with the camera afterwards to make sure the clog was gone. The tub, toilet, and washer all worked perfectly after that. They did not charge to come back out the second time.

My husband was upset at the dug up yard. I called Holey Plumbing back to tell them another person said they didn't need to do what they did. So a manager or someone like that came over. He ran a plumber's snake through the line and filled in the mess from the two men. He tried to fix the problem. I asked this guy, if they (the two men) are plumbers, shouldn't they know about septic systems? And I thought the price was high.

It went very well.  The plumber had been to the house before. He was honest and upfront with me that the faucet in the kitchen should be replaced, but fixed it so it would hold up for us a little longer. It is still holding up.  He confirmed that the water heater plumbing was correct. He repaired the drain line for the sink, although it was challenging due to the fact that who ever had put it in did so too close to the wall.  He also fixed the shower handles. 

The plumber was very nice and advised us on how to save money making repairs. If you want them fixed and replaced straight out, say so up front, otherwise he seemed to assume we just wanted band-aid type fixes.  But we were very appreciative.

They had to come to the site multiple times and were always prompt, professional with great attention to detail. It has been a real pleasure to work with this firm.