The Cool Crew

Not professional

Not the best experience. Their AC maintenance isnt really maintenance; more like checkup. No condensation coil cleanup, no condensation line checkup ... just checking pressure and some voltages. Blower wheel was grinding and even though they said motor is still at half the life they said we should replace both. In hindsight I wouldnt have replaced the blower motor; just the wheel. Was also told drain lines arent draining properly and need to be remade, and a switch put in place. They just added a T with a pipe before the P trap. Now air is blowing in the attic through there because its before the P trap. I checked after and I already had vents on both lines, after P traps. And they didnt install any switch they mentioned before. Tried calling them and they just say someone is going to call back about this. No one called back.

Matthew..... is an excellent technician. I loved his energy and knowledge. He shared so much incite with me. I will use again but specifically MATTHEW

A

Excellent company

Good

My only problem with this company was they did not give me a written receipt for the work they did. I am not computer savvy. so no paper receipt. Otherwise. they did a great job. old unit repaired---said I should get three more years out of the unit. Price was very reasonable; especially to the cost of a new unit.

Very professional

They charge way too much and dont check everything.

The technician was affable and answered all my questions.

Our 20 year old a/c system was on it's last leg, requiring expensive service calls and times without a/c a few times a year. We knew it had to be replaced, but were overwhelmed by starting the process of selecting and paying for a new system. These guys made it simple, and replaced our a/c system and installed a new water heater 2 weeks ago. Red carpet service, and excellent results all around! Their help with selecting a system beforehand by offering 3 options in a simple format via email, complete with pricing and warranty information, was extremely helpful. With our busy lives, we appreciated not having to do all the homework ourselves. Each time I had a question during the process and installation of these 2 sytems, I was able to text the owner of the company, who always responded within minutes. We had some concerns with the sheet rock on the wall near the water heater being a little beat up. (I know, picky, as it's in the attic!) Within 2 days, they sent a guy over to sheet rock the area in question. He did an excellent job, and we were amazed at that level of customer service! I highly recommend Setpoint, and would have no qualms about recommending them to anyone! (I also forgot to mention that their prices, even on the most expensive option, were lower than any option the other 2 companies we contacted offered.) Sincerely, Sissy P.

Satisfied with work done.

Excellent work friendly and professional staff they did a great job for us and their customer service what is outstanding

they did great no complaints

I must have received 20 quotes and was trying to get the best equipment for the money. This was an unexpected expense, and although we were on a budget, we wanted to get a high Seer rating and great quality. We got an American Standard variable speed platinum series. However, this was the only company that diagnosed my old system properly and was honest to say that I did not need to replace it, they even tracked down that the coil that was leaking was under warranty! They offered to get the part for me! We decided to go with them for the new unit since the old unit was R-22 and 15-years-old. The quality of work was great, they were very clean and respectful around the house, and the leadership of the company is involved. We were so amazed at the involvement of their leadership. The crew leader was knowledgeable, the sales rep came out to check, and when it was nearly done, the owner showed up to inspect their work and take photos as well. You do not see that with other contractors. They even had field service reps from American Standard out to the house to check. Do not waste time getting quotes and trying to read specs online, hire this company, and you will be glad you did.

These guys saved the day! My HVAC went out on me in the middle of Austinâ  s 2021 Snowpocalypse, and I called the folks who did the install and they literally blew me off! Called Setpoint and got a friendly and professional service tech right away! They said no problem and came out the very next day and rigged it up so that I could stay warm and safe until a replacement breaker came in. They literally checked on me almost every day to make sure my family was good and things were working properly. A super customer service oriented local team that showed me they cared about their customers! I canâ  t thank them enough for how they handled my situation.

Project install new dual compressor AC and internal works, and repaired added to plenum. Showed up on time and completed on time

They were a pleasure to do business with.

Made a request through Home advisor and Jake, the Set Point technician was here within the hour. He was very professional and efficient and had the thermostat working properly within 30 mins of arriving. Not a huge job, but the level of service and professionalism displayed was enormous. Thanks Jake, thanks SetPoint

They are great. Worked hard to get it done in one day

I shopped around and received opinions/quotes from 5 different contractors. All of them agreed that I needed to replace the system. I received a call from Yamel and he provided me with a quote over the phone. This was definitely nice for me as I just told him what sizes/ton I needed and he provided me with options and prices. His prices were significantly less than the other quotes and I decided to go with him. I was very impressed that they were able to get the job done the next day, especially as it was in the middle of summer. The job did take all day (roughly 9 hours), which was longer than anticipated. They seemed to have to wait around for someone/something for a couple of hours. Normally this was have been more frustrating, however, with covid and the time of year, it was understandable. However, there was a slight accident. While finishing up the indoor handler, one of the techs accidently put a hole in my wall. While unforeseen and frustrating, I understand that these things happen. Yamel called me to apologize and informed me that he would have a drywall contractor come out the next day to repair it. The drywall contractor arrived and repaired the hole with no issues. Overall, the installation was completed and everything continues to work great. With Covid and the peek time of summer, Setpoint was able to get the job done in short notice and at a good price. I definitely recommend them and will continue to use them in the future.

Setpoint is an extremely good company that is quick to respond when called. They did our home air conditioning service quickly, the work was honest and completely satisfying.

The owner came at about 10:00 PM and fixed the thermostat immediately. Great service and reasonable cost!!

Came right over on a holiday, knew what to do and had my system fixed fast

The crew and owners of Setpoint Refrigeration are great, they have very competitive prices and they do the work when they say they will. Will use them again on all my refrigeration needs.