
TruGreen Lawn Care - 5057
About us
TruGreen® provides a full suite of tailored lawn and landscape services. From fertilization and aeration to tree & shrub services and much more, TruGreen delivers superior results backed by our Healthy Lawn Guarantee.®1 We also offer effective solutions to help control and prevent lawn damaging insects, like chinch bugs and grubs. Our passion for lawns sets us apart, and we’ll help you achieve a lawn you love. Contact us today to start your tailored lawn plan.
Services we offer
Residential and commercial landscaping, lawn, tree & shrub care.
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
50% | ||
21% | ||
7% | ||
0% | ||
21% |
They have been here every single time they needed to be here when I call them to get something to needed to be done, they came in between and took care of with no charge or no claim and solve it.
"Excellent news, thank you so much for the important feedback. We are thrilled to hear that your experience went great and that the specialist was really nice and knowledgeable. Thank you for allowing us to serve you and for being a valued TruGreen customer. Have a good day! Lisa @ TruGreen Corporate Office"
Instead they argue with you on the phone over and over and in the end are more than willing to just close your account,
The guys who come out are good, friendly, professional. They do a good job. My problem was with the office. I had called back in February to negotiate a lower price since they were offering it to new customers. I was an existing customer.
To make a long story short, they agreed to lower my price and I accepted the temporary discount. I told them I really didn't want to cancel but their service is expensive. Well, I noticed they hadn't been coming out. So I called today. Turns out they cancelled me back in Feb. They tried to say I cancelled them but that's incorrect. I was satisfied with the discount. So now they said I was not eligible for the special price they had promised me back in Feb, (something like 50%) off for the next couple of treatments, plus a 10% discount. And they said I would have to join as a new customer.
She insisted I was the one who cancelled even though I told her I didn't. She had some attitude. So I told her to go ahead and REALLY cancel me then. She said......"You are cancelled." Kind of a snarky remark. I guess a company as big as TruGreen doesn't need me.
So I called Cititurf this morning. They are local, friendly, professional and the same service for about 2/3rds the cost. I am so happy now! Big companies just don't need to provide good customer service. At least not this one. They insisted I cancelled, (as if I am lying) and they wouldn't honor their previous price commitment. No thanks.........No thank you TruGreen.
Licensing
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