Sage Roofing

Great company. Jay worked very well with the Insurance Adjuster and made sure that all damages were properly noted in my claim.

It went very well. Sage Roofing worked with my insurance company from the beginning of the process and my project manager checked in with me to keep me up to date on the progress of the insurance approvals. Once that was completed and the roof was replaced, they had all of the trades lined up to start work right away. I think all of the repairs were made within 2 weeks which was great and very convenience. I would absolutely use them again and recommended them to my parents and neighbors who used them as well.

Sage Construction is great! After a hail storm hit Gunter last year, Jay Staley came out to assess possible damage. He came down from the roof with photos of damaged and missing shingles, as well as damaged gutters and downspouts. When I submitted my insurance claim, Jay met with the insurance adjuster. Jay's presence was valuable, as he pointed out damages that he had previously noted. It was very apparent that the adjuster listened and respected Jay's observations. Once my claim was approved, Jay provided shingle and gutter samples, which helped me choose the colors I wanted. When the work was scheduled, Jay and a large crew arrived and actually completed the roofing tear-off and installation in one day. (I have a large 2-story house, and his crew was large enough to finish in one day very long day.) They did a great job of cleaning up the debris from the lawn, including a magnet-broom sweep for nails. With the new roof completed, gutter replacement and wood restaining was scheduled and completed. North Texas weather can be severe and **** ** a house. I fully expect to sustain damage again in the next 5-10 years. I will not hesitate to call Sage to handle all of my repairs.

Sage Roofing replaced my roof in a very expedient, professional and quality manner. They were very thorough and did an extremely high quality job. My Sales Rep, Laura Rojos, was extremely attentive and professional in every aspect of the job. I would highly recommend them.

They did a really good job. They even fixed

Sage roofing repaired several homes in our neighborhood, when it was time for our roof to be replaced we asked our neighbor for their business card. Brittini Tilley arrived the next day. She was professional informed and in the coldest day in January up on our roof putting a tarp on a leaky area around our chimney stack. When her crews came for roofing they were fast efficient & clean. The team that replaced the gutters & repaired the fireplace the same. During the wind & rain storms Brittini called to see if there were any issues. Call Brittini w/Sage roofing she will take care of your roof.

Very fast and responsive. Easy and all questions answered. Very professional.

Great, Sage was very responsive and fixed my roof in just a few days!

GREAT! Sage roofing handled our needs very professionally and in a timely manner. As new homeowners, they took the time to breakdown the entire process and made it extremely easy for us to get through this situation. We are completely satisfied with Sage Roofing, and would highly recommend them for anyone looking for a professional roofing company.

Sage Roofing worked with my insurance company to have new roof replaced on November 2015. For the most part everything went well from initial inspection to scheduling to final installation and they completed the whole job in one day! However, during installation, workers damaged a retractable awning that was mounted on the roof. They needed to be more careful when reattaching the awning. It took several calls and weeks, but they finally repaired the movable arms of the awning. Also, one section of my roof had flat rolled roofing. It began to have raised or warped areas so I was concerned about future leaking. It took many telephone calls, emails, text messages, and several months before they came out to inspect and make necessary repairs almost a year later. So I would say... while they did the job, their response time to honor their warranty could be improved upon.

Salesman met with the insurance adjuster to get roof replaced not just repaired and also pointed out other damage which insurance then covered. I would have been unable to negotiate this coverage. Unfortunately we have a Reverse Mortgage with RMS and they hindered payment to Sage. Shawna Saulters was outstanding coordinating everything and Sage Roofing was very understanding about the delay in getting them the money RMS was holding from the insurance check.

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Sage was recommended to me by a neighbor and I immediately looked them up on Angie's List. I saw that they were 'A' rated, a Super Service Award winner (2014) and had 3 nominations for POH. What could go wrong? Well, a lot could go wrong.

I contacted Sage roofing and we set a time to come out and inspect the roof the next day. They arrived on schedule, inspected the roof and said there was some damage and to contact my insurance company (State Farm). The claims adjuster came out and met with the roofer and it was agreed that the roof should be replaced.

Sage came as scheduled a few days later and replaced the roof. During the roofing job, the roofer noted that the flashing and chimney cap should be replaced and contacted State Farm with a request for additional funds to replace these items. State Farm declined without further comment. The new roof, without flashing or chimney cap, was done in one day. The roof looked great, and they cleaned up well.

We had a few moderately heavy rains over the next few months with no visible problems. But the winter was quite cold and there were several days of snow and drizzle with freezing and thawing temps. 

Heavy rains began in late April. After one heavy rain, I noticed water leaking in around the chimney. I called Sage in early May, spoke to JT Lopez, Project Manager, and Sage had a roofer come out on May 7th. The roofer said he had fixed the problem (a small nail hole in the flashing). It rained again that night and the leak was still there, about the same as before. I called Sage back the following day, May 8th.

JT Lopez (the Project Manager) came out the next day, May 9, He inspected the roof and said we needed to fix the problem before both the leak and the interior damage became worse. He said that a roofer would be back later that day to make repairs as needed. We agreed that the leak was a priority and that the interior damage would wait until after we were sure that the roof was no longer leaking. (This agreement seems to have been forgotten completely, see below.)

The roofer never came out. I waited until May 12th and then started calling Sage, but my calls all went to voicemail. Over the next 8 days, I left several messages for them to PLEASE call me back. They never did.

I finally got JT on the phone on May 20th. He said that I needed to call his manager, Clay, in the home office. I called the home office, spoke with the manager and it was not a pleasant conversation. It started out pleasant enough, but then he started giving me reasons why I would have to pay for new flashing and any repairs for interior damage caused by the leak. First, it was because it had been months with no problems since they replaced the roof. (Note: They say they give a lifetime guarantee.) Then it was because the insurance company didn't include flashing, pipe jacks, or chimney cap in their estimate. 

The conversation concluded with the understanding that JT and a different roofer would be out and re-examine the .problem area and we would go from there. They never showed up.

Adding to the stress of all this is the fact that I had the room (where the leak is damaging the ceiling and wall) completely remodeled 17 months ago. This included repairs, painting, and a new ceiling. During this remodeling, I had an old leak repaired along the chimney. This involved replacing the cricket behind the chimney to stop water from ponding, which was the source of the old leak. There were no leaks after this cricket was installed.

Sage also advertises a ?Referral Incentive?. I was told by Sage Sales Manager, Taylor Voskuil, that this was $400 for referring Sage to another homeowner, payable after the referred new job was completed. After my new roof was finished and everything looked good, I recommended Sage to my next door neighbor. This neighbor subsequently contracted Sage to replace their roof in February (or March). I have been promised the referral by both JT and the Sage Sales Manager on three different occasions, all prior to the current problem at hand. I never received anything, not even a ?thank you?. Additionally, another neighbor who initially recommended Sage to me was never given his referral incentive (also $400, promised by Taylor). I now assume that this ?Referral Incentive? is disingenuous.

On April of 2014 we had a hail storm. Some homes got hit hard, but I never could find damage on mine (I had been up there several other times putting back blown off shingles and had never been able to observe any hail damage). I had seen several other homes in the the neighborhood getting their roof replaced, so I knew I should look into it, but it was not a priority. My biggest hesitation was that I did not have the money to pay my homeowners insurance deductible if I actually did qualify for a new roof. So, I did nothing for almost a year until this past March a guy (James) from Sage Roofing knocked on my door.  He told me that they were replacing another roof down the street and asked me if I wanted him to take a "no obligation" look at my roof. I had plenty of other roofers leave their card at my door, but this was the first one that I actually talked to. I agreed to let him take a look thinking that he probably wouldn't find anything. He came back after his inspection and told me that there was minimal damage, but probably enough to qualify for a new roof. I told him that my hesitation was paying my deductible. He told me that they would get the deductible covered and that I would not pay anything out of pocket! (Having two floods previously, I understood how to get the main repairs done and roll the deductible expense into other areas. So, the news that there would be nothing out of pocket was not a shock, but good to hear.) Right then and there, wstanding on my front porch on a Sunday afternoon, we called my insurance company. James and another representative from Sage Roofing helped my talk to the insurance company and we had the claims adjuster set up to come out the following Thursday. The best part was that I did not have to take off from work to meet with the claims adjuster. James would meet with the claims adjuster and walk him through all of the damage that was found. On Thursday, after James met with the claims adjuster, I received a call from my insurance company saying that my claim would be paid. A few minutes after that, I got a call from James telling me that they were ready to replace the roof and that the deductibe would be covered (again, no out of pocket expense). The following Tuesday, the roofing crew had replaced my roof before I even got home from work. (I did come home at lunch just to check things out.) They did a perfect job, everything from install to clean up. So, in a little more than a week, I had a free (to some extent, I do have to pay homeowners insurance premiums), new roof!  A roof that I may not have had if I was not helped along the way. Sage did an awesome job with communication, assistance, installation, product, and punctuality.   Sage delivered as promised!  All work was completed before I paid a single cent! I did not pay anything until I had recieved the money from my insurance company. Nothing up front or out of pocket!

They showed up right on time and enlightened us to qualifying for tax credit.  The guy that came out was professional and knowledgeable. I am 99% certain that I will hire them for the job.

From the first inspection, through working with our insurance company, and getting us the best roof possible for the least out of our pocket, Sage Roofing was fantastic to work with. They performed the work quickly and with high quality. They worked with us to get the best support possible from our insurance company, and waited for the final insurance payment to receive their final payment. We could not have been more pleased with both the professionalism of everyone at Sage and the quality of work installing our new roof. We were in the process of selling the house, and the transferrable warranty on the 30-year roof installed by Sage helped cinch the sale. We highly recommend Sage Roofing for their service, honesty, and integrity.

They were very efficient. They took care of everything that I needed done. They cleaned up well after themselves.

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Arrived late. Worked hard and seemed to have done a quality job. They offered to pay deductible, which we refused because we understand from our adjustor that this is illegal. They gave us a shingle upgrade instead. Contact person was somewhat responsive, but did not arrive on time and neither did the crew. The contact was not timely in receiving payment from us or in processing some of the paperwork. The $2500 cost was our deductible. The insurance paid the rest. We also used their subcontractor to install gutters. He arrived on time and seemed to have done good work and charge a reasonable price.

Fantastic service!  Very responsive.  Our salesperson was extremely attentive and professional and made us feel very comfortable.  The work was completed timely and the quality was impressive.  We would definitely recommend Sage Roofing!

It went great.  Our Salesperson and service contact were very attentive, responsive and professional.  Workers came when promised and took care of the work the same day, while we were at work.  We tend to be very careful when it comes to big jobs, and we call our contractors a lot during a job.  Throughout, our contacts were constantly in communication with us and eager to help and answer all of our questions. 

After a nasty hail storm (with egg sized hailstones) our roof took quite a beating. Our insurance company recommended Sage Roofing as a preferred vendor and I gave them a call. Sage Roofing said they'd be able to replace the roof for the cost of the insurance payout including the deductible, which was really nice. Taylor Voskuil came to my house on a Tuesday to go over the details and explain what would happen. He described the process and the timeframe, and if I approved they'd start on Thursday and finish on Friday.
And that's precisely what they did.
Sage's crew took great pains to protect my home's surroundings: they moved all my patio furniture and numerous planters out of the way. They used enormous large sheets of tarp to cover landscaping and my swimming pool. They installed a beautiful new High Profile Class 4 Impact shingles which look amazing and help my house stand out from the rest of the neighborhood (apparently this is a bonus they provide solely to AAA customers). And they cleaned everything up beautifully.
Mr Voskuil then called to follow-up and ensure everything was perfect. And indeed it was. My roof looks absolutely spectacular and I didn't have to spend an extra dime.

With any hail storm you have every fly by night roofer knocking on your door trying to sell you a new roof.  I received a referral to Sage Roofing and couldn't have been more pleased with the job from start to finish.  From day one these guys were right on time, always kept me informed as to exactly what was going on.  The job was started and completed and it never looked like anyone was ever at our home.  They were prompt, honest, and really professional, in fact I found out through asking their site manager that every employee has to pass a background check which made me feel even more at ease.  
Bottom line, living in North Texas you'll need a new roof, these guys were by far the way to go!   Thanks Sage for a job well done, I'll be sure to refer you to anyone I know in the future!