MrRestore.com

I called them at 11pm when we noticed water on the floor. Their ad was "Serving the Frisco Area", but apparently they're in Lewisville. They came out and provided an estimate and we declined. We inquired how much the service call would be and were told we would receive an invoice from their Billing Dept, but it's usually around $150. I got an invoice the next day for $1,587! Just for providing an estimate!! I called another company and inquired about their "after hours" call fee and they said $180. My insurance company is even calling the invoice ridiculous because we declined service. I feel like Mr. Restore is penalizing us for declining their service. I would definitely NOT recommend them or if you do, get everything in writing UPFRONT.

5 STARS MR RESTORE This company has saved me and my house twice in the last year and they are beyond life savers. Both times were flooding issues, one from a toilet and one a water heater. The second flooding issue happened on EASTER SUNDAY - I woke to flooded room and garage bursting water from a water heater bottom that fell out. I called Mr Restore in panic, within 8 minutes the OWNER was there SAVING EASTER and this house! WOW! Thank you Mr RESTORE!

Me Restore was extremely helpful and competent. Found them to very honest and trustworthy.

Mr. Restore got me squared away after some water damage in our bathroom/bedroom. They were professional, on time, and really knew their stuff! I was encouraged when they were able to answer my questions and explain to me everything they were doing before they did it. Highly recommended!

Jeff arrived at exactly when he said he would, was very professional. Took time to look closely at the damage and even crawled into a very small attic to get pictures. At the end of the visit, he was very honest and explained that the damage was very localized and probably didn't require the type of service he provided. Wouldn't hesitate to call again if something worse happens.

From the start the water damage problem was worked professionally, quickly and with superb communication. We were dealing with highly skilled professionals here who apparently insist on the best tools in their business. I can't say enough how pleased we were with Jeff, JD and Isidro from Mr Restore. They respected our home as if it was their own. The cost was consistent with other estimates we obtained and we are very pleased with our decision to go with Mr Restore. It's the people that make a company great...the people.

It went really well. After they drained all the water from the basement, they gave me hints on how to keep it from happening again. I has just lost my husband to cancer and he used to take care of the basement. They were very easy to talk to and let me know what they were doing as they were doing it. I appreciate personal and professional courtesy, and they were great.

Mr. Restore came in after another restoration company failed to provide the services they promised. Mr. Restore was very professional and prompt even though they were swamped with several other homes that were impacted by the hail storm. They made sure to keep us us updated on every step of the process as well as took amazing care of our personal property. We are looking to use them to do the interior repairs and restoration on the house as well. I would highly recommend them and currently continue to recommend them to my family and friends.

The experience was very good. They came out right away and started on the clean up immediately. They interfaced with my insurance company which made the process go very smoothly. At the end of the process, they ended up getting us about 50% more money from our insurance company, then what our insurance company first told us they were going to pay.

The overall process went as to be expected for remodels. We had a number of complicated issues outside of the claim which delayed the project slightly which did not involve Mr. Restore. Once we resolved the outside issues and released them for re-build. Things went relatively smooth. I was glad to have Mr. Restore handle the ins and outs with our insurance company as they know how to speak the language.

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My brother's family arrived home on a Sunday afternoon to find significant water damage. The plumber who resolved the leak recommended Mr. Restore. The rep for Mr. Restore arrived within an hour to evaluate the extent of the damage and determine the mitigation plan. Mr. Restore agreed they would return the next morning to begin the drying process. The technician, J.D., arrived as scheduled and had his equipment set up quickly. They returned each day to re-test the moisture levels and reposition the equipment as necessary to achieve the best results. J.D. was very knowledgeable and he took the time to answer all questions. My brother was very pleased with the results of the water mitigation services provided by Mr. Restore.

It took 3 months to get the checks from my insurance and from this time, they dragged their feet on doing the work. They consistently said they would show up and didn't without the courtesy of a cancellation call. We had put a lock box on the house and after going out 3 times to find my house unlocked, I removed it and insisted they call for entrance. This then led to numerous promises to show up and no shows. When they put in the subfloor, it was so uneven I could no longer put in wood floors. It did not have this issue until they replaced the beams and joists. The materials were sub par for the enormous amount of money my insurance had approved for this work. When they had finally done some work, I called the mortgage for an inspection and have never been so unhappy that I endorsed a check. Very little work was done after this and they kept the 22K additional that was paid. They tried to hold my goods that they had offered to "hold" for me as they would need it for the work, and then continued with the charade until I had to let them go. I haven't seen a dime of my money back, even though the final invoice I insisted on had multiple pieces of work that they didn't do (one of which they charged for that my husband did himself). They "lost" my expensive silver and all of my cutlery and seemed completely unconcerned about this. Then only agreed to half of the replacement cost. In short I wouldn't hire any one of these guys to change a light bulb in my house and would call the police if I ever saw one of them on my property again. I hired another contractor that used $25K of my money to complete the job which was all the tile work, all the flooring, all the finish out and appliance installation and took 2 weeks to complete. BEWARE!!!!!

AT FIRST I THOUGHT THIS COMPANY WAS VERY PROFESSIONAL. I WAS GOING TO ALLOW THIS COMPANY TO DRY & REPAIR MY HOME. AFTER RESEARCHING THE COMPANY & THE COMPANY SENDING ME SEVERALOF EXPENSIVES QUOTES TO REPAIR MY HOME I DECIDED TO HIRE OTHER CONTRACTORS. WHEN I DID SO THE OWNER OF THE COMPANY WAS SO UPSET HE WANTED MORE MONEY THAN THE $10398.00 HE HAD BEEN GIVEN. THIS COMPANY IS THE WORST NIGHTMARE & I WOULD STRONGLY RECOMMEND ANYONE TO DO THEIR HOMEWORK BEFORE SIGNING AND HIRING THIS COMPANY. I AM THE FIRST TO WRITE A REVIEW ON THIS COMPANY BECAUSE PEOPLE SHOULD BEWARE OF UNFAIR COMPAINES OUT HERE. THIS COMPANY DOES NEVER QUOTE YOU THE WRITE PRICE THEY GIVEN INACCURATE QUOTES CONSISTENTLY