Frost Brothers Heating & Air

Robert was our lead technician. He was very professional and easy to communicate with regarding the difficult problems we were experiencing. It is nice to work with a company that shows pride in what they do!

We love our new A/C system, These guys know what they are doing! I would hire this Co. again for sure. The price was right and now I have warranty for ten years. Thanks Shawn

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They were so nice. After installation the owner came by to inspect the work done. He stayed to chat and make sure we were happy.

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I've been using Frost Brothers for several years now and wouldn't imagine using anyone else.  They've always been on time, easy to schedule and professional.  I think their prices are very reasonable and they once moved my compressor to a different location free of charge!  I can't recommend them high enough.

Called Frost Brothers of Lewisville for an appointment on Wednesday morning and was worked in that afternoon. The job was to see if they could resolve our on going problem with our Heating unit since last winter. We moved into this new residence last May and found out during the cold months the unit was not operating properly. You could say we limped through last winter trying to get an idea as to what might be transpiring. The temperature on Wednesday was only 30's with a forecast of colder weather coming.

Technician Aaron showed up as scheduled and listened to my concern with the Heating unit. He then diagnosed the problem and made the repair in a very timely manner. I had Aaron go over what he discovered and how the problem played into the symptoms we were experiencing. He explained it in a very professional way and showed a lot of concern making sure we felt like the problem was not going to come back. I could tell Aaron was the type of technician I wanted to use in the future. Its hard to find a company that has someone that shows as much concern and honesty in their work as Aaron did. He only serviced what was required to make the repair and did not try to push un-needed repairs onto us which you hear a lot of. Thank you Frost Brothers for setting a high standard for your technicians which sells well for your company. Would use them again and also will refer them to family members and friends.  

My A/C died. Called owner late Sunday night based on referral from a friend. Johnnie arrived promptly the next day as scheduled. He inspected my system and found that the capacitor was blown. He gave me an estimate to replace the part and then we discussed replacing the system because I already knew that it had several issues including age. Johnnie gave me a quote for a new system during which we discussed multiple options. I chose to replace the system. Johnnie replaced the capacitor to get the A/C running again for the night. However, after he left I realized the fan was blowing hot air. Johnnie sent a service technician to my house who arrived in less than an hour. The technician found the electrical switch to the compressor was fried. He rerouted the wiring and the A/C was running again. Johnnie and his crew arrived as scheduled Monday morning to replace the system. The workers were professional and considerate of me and my pets in the house. A new 16 seer 2-step HVAC system was installed complete with new ducts. They also installed a new programmable thermostat and carbon monoxide detector. They cleaned all my air duct vents and then cleaned up the work area when done. My old unit and ducts were hauled away except for the furnace which I asked them to leave. I was very pleased with the work performed. Johnnie returned on Thursday to meet the city inspector. The system passed inspection and I paid the company at this time.

We worked with Johnny Frost to extend our knowledge about geothermal through several meetings.
He provided us several options - to include the continued use of our heat pump with improvement to the duct work, a new electrical HVAC system or geothermal.
He explained the benefits of each option, provided the statistical information for all options and gave us solid information and prices.
Our initial intent was to convert to geothermal, but he provided several additional options at different costs for our review, so that we had all the information we needed to make a good decision.
We went with the geothermal system - at a little higher cost than the two previous bids - but felt confident with the knowledge base that the Frost company held. Additionally, Frost offers a maintenance plan (labor and materials) at a VERY reasonable price. We are thankful that we chose Frost over the other two companies - even though the others were represented by 'engineers'.  Frost knows his business about HVAC.
They removed the old system and duct work, installed the geothermal system without flaw, drywalled and repaired the areas where the old system had been and left the whole area clean.
They were responsive, professional, friendly and honestly concerned about providing the best service possible.

The first call was Friday night at 9:00. The tech came when promised and was thorough. He did not have the fan part to replace but he was able to get the unit going by replacing the capacitor. We were pleased with this guy. He made an appointment for the fan replacement on the following Monday at 1:00. I was home at the time of the appt and waited all afternoon. Apparently the tech came and left a card on the door but did not call or knock, because there was no message on the phone and I would have heard the dogs bark if he had knocked. So we didn't get the fan replaced until Tuesday. Overall, they were clear in their description of the problem and why the fan should be replaced. They were expensive but probably not more than another company. The final bill was exactly what they said. We have had no problems with the unit since then.

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