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Five Star Pool Service

About us

Five Star Pool Service is a family owned company run by solely by Jim Albright. Free estimates are provided for weekly pool maintenance. Billing is once a month at a flat rate for services done in the month prior. Additional charges are accessed for routine filter cleans, equipment repairs, replacement parts and labor on a pre-approved basis. All billing is set up with credit card authorization and payments are processed on the first of each month. Flat rate billing is set up on a monthly basis for a 50 week year. Five Star Pool Service takes the week of Thanksgiving and the week of Christmas off. Clients are only billed for 4 wks in a month. 50 weeks per year. Five Star Pool Service will diagnose, replace only the necessary parts, and repair the following common pool equipment issues and many more: Filters Pumps Motors Timers Valves Heaters Pool repair service calls for regular customers are $75 for diagnosis and will be applied to the needed pool repair or service. Pool repair rates are $40/hr plus cost of parts needed to complete repair and will be due when repairs are completed. Diagnosis fees are waved if you are a regular pool maintenance customer (weekly pool service with Five Star Pool Service) a repair rate of $40/hr and cost of parts needed to complete repair will be due at the time of service and will not be billed.

Business highlights

23 years of experience

Services we offer

Five Star Pool Service & Maintenance offers several weekly pool service plans that include: Maintain the water for proper chemical balance and sanitizing Add chemicals as needed Inspect the pump and equipment for proper functioning Clean skimmer and pump baskets Skim the water Scrub the walls and vacuum as needed Remove any debris Backwash the filter as needed

Accepted Payment Methods

  • CreditCard
Reviews
2.33 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
33%
4
0%
3
0%
2
0%
1
67%
Showing 1-3 of 3 reviews
Michele F.
Jun 2024
1.0
This company does a terrible job servicing pools and has caused damage to my property. I have contacted them multiple times to cancel and they ignore my contact and continue to charge my credit card for service they are not performing. DO NOT TRUST THESE PEOPLE WITH YOUR PROPERTY OR CDEDIT CARD!

Ky S.
Jun 2022
1.0
I just moved to Rockwall and reached out to 5 star pools to have my deck drains cleaned. When the technician arrived he said they don't clean out deck drains and that I needed to call a landscape company. He also told me all of my equipment was working properly and offered their services to clean the equipment. I asked him for a quote on a few upgrades. Later learned they charged me a $100 service call to basically do nothing. The pressure valve on my filter is broken and stuck at 20PSI. If you know anything about pools the pressure valve on the filter is the main diagnostic tool you have. The technician looked at the stuck/broken gauge and did nothing else. I tried to let the office correct the problem and they refused to work with me. Shady company.. Find another Rockwall company to service your pool.

Frances B.
Jun 2016
5.0
Yes, I recommend this pro
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Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Five Star Pool Service is currently rated 2.3 overall out of 5.

Five Star Pool Service accepts the following forms of payment: CreditCard

No, Five Star Pool Service does not offer free project estimates.

No, Five Star Pool Service does not offer eco-friendly accreditations.

No, Five Star Pool Service does not offer a senior discount.

No, Five Star Pool Service does not offer emergency services.

No, Five Star Pool Service does not offer warranties.