Blue Line Roofing & Construction, LLC

Very displeased with this company. Contract papers were never signed by the original contractor. They changed things without authorization.

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Jesse from Blue Line provided me a clear idea of what my roof problems were and how they would be addressed.  He provided me an accurate estimate and the work performed was superior. 

All members of the Blue Line team were professional and courteous.

Thank you Blue Line!!!

don

The project manager was nice and willing to work with us. They explained everything to us well and they were very thorough. They were always responsive to us.

unknown

excellent and well coordinated job

My project manager was Mike Garza who was professional and responsive. His team was capable and performed good work.
No complaints; just praise for the whole experience.

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Blue Line was our general contractor for our water damage due to 3 plumbing slab leaks. Yes! They do General Contracting and not just roofing. First I want to point out that we have USAA and this company is a USAA preferred vendor! That said plenty to us but I still had estimates done by 3 other contractors that I got off of Angie’s List. First the other guys were either way over
priced or didn’t spend more than 5 minutes at my home looking at the water damage we had. One actually told me that
I needed to shop for all my own cabinets and wall trim to ensure it was the one I wanted! Isn’t that part of the reason
you hire someone like a General Contractor who knows or at least knows where to go to get those things you need repaired? Robert Yanez, who was our Blue Line estimator, came to our house and spent over an hour looking at all the damage and taking meticulous measurementsand recommendations. He really made me feel like we would be taken care of and assured me his company would do all the shopping, comparing, pricing and repairing! He answered all my questions in detail. His estimate was very thorough. The estimate document that he emailed to me and to my insurance agent had a breakdown by room with a diagram showing each room he was referring to. Under each room area he stated the individual items to be repaired along with the cost for each line item. I literally had no questions. It was spelled out beautifully. Once Blue Line received the claim number from USAA the Project Manager from Blue Line, Mike Garza, called to schedule a time to come out to our home. Mike was extremely professional and reviewed the estimate with me at our home to make sure he could provide all that was stated in the estimate as it was worded without additions or changes. He found a few things that needed a small change and he handled all that without any additional work from me! He really took the time to make sure our damage was repaired and that our home looked like it did before the damage occurred. He had a team of individuals, our team was lead by General Contractor Ilie Murzea , who came out to the house when it worked best for our schedule. Let me repeat...they came out when it was good for our schedule. I didn’t have to wait 6-8 weeks for next available time slot like the other 3 contractors told me. During the initial repair of our home from the first leak we had two other slab plumbing leaks (not at all related to the repair work)!! We were in crisis! Mike and IIie were right there beside us to make sure we were taken care of. I can’t say enough about how this company treated us with kindness and professionalism! I never had to call and track anyone down to get information. I was visited and called often by the team assigned to me. Honestly, communication is one of my biggest concerns when hiring someone to do any kind of work. It just feels good to know what’s happening and when instead of calling and begging for updates or for someone to call you back. IIie was at our home on time, sometimes 15 minutes early, every day they were scheduled to work. Whenever Ilie found an issue that wasn't part of the repair but was a concern he mentioned it to us so we had the opportunity to correct it. He could have ignored anything else he found but these gentlemen really take pride in their work. Mike checked on us at least once a day and sometimes more often when critical work was being completed or if we had other individuals come out for things like mirror removal. If Mike said something would be done it was done and done to our satisfaction. Thank you Blue Line!! I can tell you care about your customers by the caliber of your employees! Angie’s List should really list you as a General Contractor!

We were very happy with the service we got from Bobby Sanford, Project Manager, and Blue Line Roofing and Construction. We had some water damage in our bedroom from very heavy rain. They responded quickly, presented our options and got the work done in a timely manner. They cleaned up after themselves and Bobby follow up with us to make sure we were satisfied. We would be happy to work with them again.

work was done well, but could have done a better job of cleaning up. Found several nails in the yard.

He will start the work as soon as the insurance process it. So far, he appeared to be very good. He went up the roof and actually found more. He took some pictures and showed me the pictures. He showed me exactly what would happen down the road if I don't get it fixed. He made recommendations as to what he was going to submit to the insurance. We agreed to park rents and he is going to submit it. When the insurance company takes their action, I would go back to him. He took about a week to get out here; but when we talked for the first time, he said exactly when he would be here and the time he would be here. He was within 5 minutes of the day and the time, he said he would be here.

Scheduled repair, provider could not make it the day originally scheduled (probably due to the large number of homes that experienced roof damage due to recent weather conditions. Work was completed the next day.