Alpha Foundation Repair LLC

Michael and his staff initially installed 45 piers in 2002 and the work was completed per plan with zero issues. The company has continued to review the property since that time to ensure that there has been no movement, even post warranty period. The staff is very responsive and easy to communicate with. Michael provided honest, direct facts regarding the property and likely saved us $$ due to his business ethical approach. Recomment that you give this company an opportunity to review and bid on your property.

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It?s a VERY long story that spans from 2001 ? when I purchased the home --  two years after Alpha claimed to put in 26 new piers and relevel the house for the owner at that time.
There?s not enough room to provide all of the details, but I went round and round with Alpha over
the years ? even paying them to do work (excavating, replacing rotten sill
beams and joists, and leveling) that SHOULD have been covered under their
warranty.  I had MAJOR settling
throughout my home, particularly on the west side. Last fall, engineers
calculated a nearly 5-inch differential between the east and west sides of the
house.  Over the years, Alpha consistently
blamed it on too little or too much moisture. At their behest, I took out
trees, installed air vents,  and did (and
paid) for lots of other work to try to correct the problem.  Indeed I had some sewer leaks, but they cannot be blamed for the YEARS of settling.
At one point, in the search for the water source, Steve wrote me an email saying, "You're hired! If every homeowner paid this much attention to their foundation they probably would build them right to begin with."  He added: "Lastly, I am sorry I could not be more help on some of these issues. We do not keep those sorts of records on hand though I agree that we should."   We were discussing pier maps, elevation readings, from their original work.
In fact, Alpha NEVER produced a SINGLE paper documenting anything it had done to my house.
Finally, in October 2014, I demanded that Alpha excavate the perimeter of the house and expose the piers and determine if they were failing -- as some other foundation experts suspected.
The excavation revealed many surprises:

• * only 19 piers could be found -- NOT the 26 it claimed it installed in 1999
• * the piers were placed haphazardly  -- NOT spaced evenly
• * on the west side, where the worst settling had occurred there was one 12-foot section where NO pier existed.

And if all that wasn't bad enough, the biggest problem was that there were concrete slab footers at nearly every corner which Steve eventually admitted had caused differential movement over the years, actually working against its pier system.
The slab footers were THERE when Alpha did the work in 1999, but no one revealed that to me. Why didn't they take them out then or at least disclose that they would cause differential movement? I believe that Steve didn't personally know they were there because he wasn't with the company then, but one of the current owners was involved back then.  Does this perhaps explain why they would NOT want to keep any documentation about my house?
 
 Alpha kept NO records, no elevation readings,
no pier maps about the house, and when they tried to produce a current pier map after the excavation, it was completely inaccurate. Steve and I, along with the engineer, agreed these footers had to be removed, but Steve  wanted me to pay labor and equipment costs, not only for that, but for installing new piers.  When they jack-hammered out the concrete slab footers, they broke my concrete beam in four places.
For four months -- between October and February -- we were at a near impasse. I was trying to get a structural engineer to guide me toward a solution. Alpha kept stonewalling and saying I need to pay for labor and costs.  All the while, mounds of dirt and concrete debris sat around my house, piled up like a bomb had gone off.  When I pushed Alpha to cover up the holes to prevent pets, people or water from getting under my house, they broke windows, window screens and even cut up gutter downspouts, and drilled holes into my brick to attach plastic to 2x4s.  It was a mess that drew a stop work order from the city of Dallas.
Eventually, after involving a couple of fairly high powered structural engineers (at my own expense), Alpha finally offered  to install new piers and relevel the house and clean up the piles of concrete debris that by now, had completely destroyed my yard.
By then, I was being advised by other experts to never let Alpha touch my house for fear I would wind up in even WORSE shape. 
Alpha destroyed my trust, and both they and I were very upset with each other.  Steve let me know he was sick of dealing with me and said he didn't think it was fair for Alpha or me to have to pay for these repairs, but he finally offered to do the work he should have offered four months prior.  By then, however, so much damage had been done. And I had lost all faith, all trust, and all hope that they would do the job well.  Plus, I feared that because they were so frustrated with me that they'd cut more corners, do more sloppy work and I'd be that much worse off.  Others agreed.
So far,  I?ve spent well over $50 thousand to fix damages that occurred while I was supposedly in the good hands, under warranty, with Alpha. I'm still facing thousands more to replace broken windows,  fix the exterior brick, and about 40 interior cracks, and to completely rebuild my landscaping. 
If you want to check further, go to city hall and see how many permits for foundations they've pulled and how many NEVER  got closed with a final inspection by the city. 
Hopefully this information will save someone else from a miserable ordeal.

unknown

Alpha had done work on our foundation in December of 2013, but recently we've had some more movement because of the additional rain and moisture in the area.  Even though it was shortly after their work was warrantied for, they're coming out to do some shimming and adjustment.  They are very helpful and knowledgeable, especially about houses in North Dallas.  Dealing with them has been a big relief for my wife and I.

It went very well.  I am pleased with the work and it looks great.  They came out, did an assessment, gave a great bid,  honored the Angie's List Coupon and did the work in one day.  They didn't even disturb the landscaping!!

         From the very beginning, working with Alpha was a positive experience. I had them come out and do a quote for my parents home. This is an old home in dire need of a lot of repairs but none of these repairs can be accomplished until this foundation repair was completed. Steve came over from Alpha and was willing to work with us on these repairs by giving us options without sacrificing quality.  He crawled under the house and did a thorough review of the damage and gave us a good idea of what we were up against. I had other foundation repair companies come out to give a quote and they were not as nearly as helpful as Alpha. I felt like they saw the condition of my parents home and treated us as if we couldn't afford their price of their repairs. One of the other companies wouldn't even make an effort to crawl under the house to see what was needed to repair.

          
           We went with Alpha because they were professional and helpful and their quote was affordable. We scheduled for after the holidays and they showed up on the date scheduled bright and early with a huge crew. I was not there when they did the repairs but my parents kept an eye on things. They of course had to deal with a ton of noise and movement of the house but that is what to expect with these kinds of repairs. Everyone on their crew was professional and courteous, cleaning up after themselves.
The repairs took 2 days, 1 day less than what was quoted. Thank god they did not find any other horrible issues during their work. This was one of my fears.
     
               When all was said and done, they completed their work early, did what was quoted with good quality, cleaned up after themselves and left some extra gravel for my parents driveway. That was a nice gesture.
               The only complaint I have is that they could not close up the hole that was created by taking down the siding on the side of the house that most of the repairs were completed on. This was not part of their work. Not in the contract. They are strictly a foundation repair company and do not do siding. I am not in the construction business so I don't know how these things work. I think these kinds of things should be taken care of if they were the ones that had to take it down. But that is not what happened.
        Either way, great job. Glad I found them.

very professional. Arrived on time and did an excellent job. I am very happy with the work they did and at a great price!

unknown

Steve - I believe was his name -  who came out to give me a bid went under the house to see in detail what the house needed.  Some of the other companies that gave me bids did not do this.  He was very professional and helpful and told me that I probably didn't need piers at this point but had a lot of rotten wood underneath.  I sensed that since the floors in different places would give and creak badly.  The floor in the bathroom was especially  bad and I was afraid of even going in there!
Everything Steve told be was spot on from my experience in the house and from what other companies had "suggested". He was much more detailed though.   I chose Alpha for the price and expertise they appeared to have and their good rating on Angie's list. 
They showed up when they said they would and efficiently did the work over a four day period.  All of their crew was professional and courteous.  I couldn't have had a better experience. They cleaned up after the project and replanted the shrubs they had to remove.
I had been dreading this project for the last year and could see the problem getting worse by the day.  I am so amazed and impressed with the level of professionalism this company displayed from beginning to end.  Would recommend them to my friends.

Start to finish...experience was nothing but positive.

very well

After inspection, Justin, a supervisor and partner in the company,determined that my problem was a rotten beam, and not an expensive issue with any piers like I had feared. He gave a very reasonable estimate, we scheduled the repair, and the beam was replaced and other beams shimmed to level. They were professional, reasonably priced, and able to thoroughly explain the problem and repair.

We used Alpha Foundation in the process of buying our house. Upon inspection, the crawlspace was flooded, and this was caused by the front yard sloping down toward the house and rain water getting under the house. Our realtor got Alpha involved. We closed on a Friday, under the condition from both the insurance and the bank that a french drain would have to be installed immediately. The day after closing (a Saturday), Alpha did the french drain installation. They also installed a sump pump to move the water off the property into the alley. The sump pump was not included in the quote and done at no additional charge. A couple of months later, the crawl space had dried out and Alpha came back to replace some rotted wood in the crawlspace. The french drain and sump pump still work fine, six years later. And the best thing was, the sellers of the house paid for everything :)

Steve Smith and his crew arrived at 7:30 a.m. as promised. They explained exactly what they were going to do, with pictures, so that we knew what would happen. Steve left shortly thereafter to begin another job, leaving the crew with Oscar, the foreman, who spoke very good English. The crew spread canvas over our hardwood floors to protect them as they moved in and out of the crawl space. Steve returned around noon to check on the crew. He showed me the wood that they had removed (it was indeed in bad shape). He also talked to me about preventive measures, like replacing misting sprinkler heads with a drip irrigation system. While we were going from the house to the backyard, a doorknob came off in Steve's hand (I knew it was broken - my husband had tried to fix it a couple of days before without proper tools), and Oscar tightened the lock - no charge. So far it still works! The work was completed an hour and a half earlier than projected, and the crew left the area where they had been working cleaner than it was before they had started. I was really pleased with the whole experience and would recommend their services to anyone. I definitely got more than I paid for, as anyone who crawls under a house in 105-degree weather, and is still courteous at the end of the job, is worth his weight in gold.

I highly recommend this company. They are responsive and fair and performed the work quickly and professionally. They helped me understand and diagnose root causes of problems, gong beyond mere quotation for requested work to consulting for best long-term outcomes. And, prices were very competitive, especially when one considers the quality of service received.

Alpha was excellent to work with - prompt and responsive in every interaction, extremely diligent in their work, and did a great job cleaning up afterwards. Michael and Steve were thoughtful in their approach to developing the project plan and coordinated well with the HVAC company that was onsite at the same time, and the project managers that oversaw the day to day work, Oscar and Omar, were great to work with and very patient with all of my questions. Probably a little more expensive than some other options, but worth every penny. I would absolutely work with Alpha again.

They did a great job as far as I can tell

They did a good job for a good price. They were responsive and professional.

For both the estimate and the day of the actual work they arrived on time and got to work immediately. They kept me informed on what they were doing as they were leveling the house. Their workers seemed very skilled at foundation repair and after they were done they gave suggestions on areas to improve drainage so as to prevent future settling. They are extremely trustworthy and I would recommend them highly.

They were very responsive and punctual from getting the estimate to finishing the job.

The first time we set an appointment with Alpha, they did not show up. We decided to give them a second chance and are glad we did. Steve Smith arrived promptly and was very confident about the issue and how to resolve it. It helped that he turned out to be almost a neighbor, living just 5 minutes away. The company was also amenable to a couple of special requests I made about payment -- particularly that 50 percent be extended ONLY after all materials for the job arrived at my home. One day before the project, the company called to confirm. Then they arrived within 3 minutes of when they said they would. All the workers were courteous and quiet. We received updates periodically. The project was completed at noon of the second day and clean-up was 90-95% what you would hope for. Steve was on site periodically and did a final inspection walk-around. A very good experience overall.

Everyone we have worked with at Alpha was professional, courteous, and considerate. Their services were prompt and remained within the estimated, promised time frame. We felt they did a good job of explaining the work to be performed, and completed the job without any alterations or surprises. In addition, they never failed to return our phone calls or respond to our inquiries. We would hire them again and would recommend them to friends.

Prompt, professional and did work as promised. I had an independent inspector come out to verify that the work was done correctly, and it was. I would use this company again.

I FEEL THAT THIS COMPANY USED THE WRONG METHOD OF LEVELING OUR HOME. WE STILL HAVE TROUBLE WITH CRACKS, DOORS NOT SHUTTING, ETC. EVEN THOUGH THE COMPANY HAS RETURNED SEVERAL TIMES.