The Dexpert Stain and Coatings, LLC

"We sell all of our projects on a square footage basis. We give a price for the project and take no money up front. Our teams are highly trained and have the best equipment and materials available. There are many things that might slow a project down, but occasionally a project has no problems and goes off without a hitch. In this case we quoted a discounted fair market price which the customer agreed to, and performed the work with which the customer was satisfied. The only complaint here is that we sent a senior team on a beautiful day and suffered no delays. The customer subsequently asked for an additional discount based on our efficiency in getting the job done which we declined to offer. The work of getting any job done starts long before the stain is applied and the direct labor cost is static based on square footage, not hourly rates. If I had sent a slower team or had high winds or other adverse conditions to contend with; the team would have been paid the same. If the project had taken more than a day, I imagine the customer would not have felt obligated to pay more, so why should he pay less for getting exactly what we agreed to do? I want every customer to be satisfied; but offering after the fact discounts based on providing too good of service is not a business model I can embrace."

"We sand every deck and top cap we stain with 80 grit ceramic paper. We are doing so in an effort to remove mill scale and remove loose and or damaged fiber. As for pencil marks on rail sections we have a common problem which is that the aluminum balusters are recessed into the wood which means that we risk scarring and damaging the powder-coat finish on them if we sand too close. Since each pencil mark is by nature lined up directly with a baluster, we often cannot remove them without damaging the adjacent finish. Some carpenters know this and remove the pencil marks after drilling the recess for the baluster; some do not. Its not a perfect s"