Raine's Lawn & Handyman Service

What can I say? It was exactly the kind of customer experience anybody would want. After first unsuccessfully trying to contact several larger lawnmower repair companies, I expanded my search and found Raine. I read quite a few of the Yelp reviews and came away encouraged. I sent a text to the number on the Yelp page, and Raine did not text back.......he did what anyone running a business should do, he picked up the d*** phone and called me within 5-10 minutes. I explained to him the issues I had, and he was able to diagnose the issue and provide an estimate instantly. He was polite and courteous and very easy to talk to. Side note - one business I called didn't have a messaging service set up, so multiple calls went unanswered. Another's mailbox was too full and wasn't answering the calls either. The last I tried has a text message option on their company website. I sent a text Saturday and never got a response. I sent another text yesterday morning as well as calling the number directly (no answer to either). Get this...they finally called me back after I had already dropped off the mower with Raine. Their excuse for the delayed response was b/c they could not get their text/reply message to go through, so they "finally decided to just pick up the phone and give me a call". I couldn't help but laugh. What a novel idea! Calling the customer directly?! Who'da thunk?! Anyway, I asked Raine how quickly he could get the job done, and he told me if I got it to him that day, he would have everything done by the end of the day. Mind you, it was 9:30 when we spoke, so drop off was going to be 10am. I was mildly shocked, but that's exactly what I read in some of the other reviews. He's able to provide same day service. Absolutely fantastic. He ended up doing a full service job for me b/c I felt the price was more than fair. Fuel system rebuild, carb cleaning, fresh gas, blades sharpened, oil changed, fixed the pull crank, and repaired the self-propel that broke years ago. All that for about half (maybe less) than what a new mower will cost you. I was ecstatic. He had the mower ready to go in 2 1/2 hours! At pickup, he repeated everything he completed and even showed me that everything worked, so that there were no nasty disappointments when I got home. He gave me advice on how to keep very basic maintenance (short and long-term) and guarantees his work for 6 months. Any issues whatsoever, just give him a call, and it's done. I couldn't be happier or recommend Raine enough. Fantastic job.