Bullet Mechanical LLC

so JD is obviously unethical and dishonest, but he's really rude on top of it. the day he came out, he told me, "no problem, i'll send this report to [home warranty company] today so they can get started working on it." well, two days later, my home warranty company told me they still hadn't heard from JD. so I called him and the response I got was a very rude/sarcastic, "well, unfortunately I DO work for a living." (yes, most of us do.) I then told him that I was only calling him b/c HE had promised ME he would send the report yesterday. I explained that I don't mind when people make mistakes or forget things, but that he shouldn't be making promises to his customers and then get nasty w/them if HE fails to follow through on those promises. he eventually got a little bit more respectful during our conversation, but he had already shown his true colors so I had made my decision I wasn't going to use him. and then i end up finding out that he was just trying to scam me for thousands of dollars when this other company tells me my unit is working fine and only needs a condenser. so be warned if you're thinking about using this company. at the very least, get a second opinion no matter WHAT this company tells you.

I would strongly discourage anyone from ever using Bullet Mechanical for any HVAC repairs. We had no choice because we were foolish enough to have purchased a home warranty from Allied. They subcontract with Bullet. So, the Bullet serviceman comes over day 1 and says the unit was dirty. He cleans it thoroughly and charges about $400. Day 2, still no improvement. He comes back and does some additional work, charging us another $300-400. By day 3 when the A/C still isn't working, I'm starting to get frustrated because I'm being forced to used an incompetent repairman by Allied, yet they aren't covering any of the expenses! Each day, I ask the Bullet guy "how much is covered?" , and he basically says " None, you're on the hook for the full charges". When I start questioning his repair strategy on Day 3, he becomes irate and combative, threatening to take off without completing the job. Finally, I ask him if he's going to finish the job or not. He agrees to blow some sealant in the coil to stop what he thinks is a leak. Voila. . . A/C is finally back on and it only cost me 3 visits and $1000! Why didn't he do that the first day, instead of making up BS about the unit being dirty??!! Of course the honeymoon only lasted about 9 months, and then the A/C went out again. Finally, we decided to not deal with Allied or Bullet anymore. What's the saying "Fool me once, shame on you. . . . . " Okay, so it took me three times before i finally woke and realized glaring truth: Bullet Mechanical provides incompetent and unprofessional service. Buyer beware.