Priceless Painting

"It was a pleasure to work for you. Luis"

"It was a pleasure to work for a customer like you who is always nice, respectful and considered. Thank you for allowing us to work for you, Luis."

"It is always great to work for grateful customers. Luis."

"Thank you so much for recognize our hard work. Luis."

"Thank you so much for your kind words. We look forward to working with you again, Luis."

"Thank you. Just for informative purposes: we remove all gutters around your house, fix all rotten trim, cover holes using bondo, prime all fix areas and finally paint all trim around the house."

"Thank so much ma'am. Luis."

"The only reason I said first $50 for each door and then $75 was because first you asked just for paint the doors (no trim around doors included) but then you want doors and trim around painted. I explained this clearly to you but you prefer to show me like someone who took advantage of the situation. Finally we painted all doors and trim for only $50 each! but anyway you don't care to much about this discount. Not either for the fact that we fix and paint all window sills for...Free! Do you remember? I did that in order to show you what kind of company we are, but you did not noticed. Before we left Friday evening I told you that we are going to put everything back in place but you said NO because the baseboards where wet. I told you we are very careful but you said NO, that anyway you have family who lives close and you can stay there. You asked for us to come back next day to put furniture in place I said sorry we can not Sat or Sun, but we can come back Monday at 8:30 am, and you agree. We where there Monday at 8:30 am just to find out that the furniture was already back in place, so that trip for nothing, You just could sent a email, text or call to say it wasn't necessary to come back to your house. My work was never underestimated, what happened was that some walls where very dry(original building cheap paint and never painted in 7 years) and other ones had dark or really bright colors and need 2 coats of primer and 2 coats of paint! Here again I gave you a very big discount for all the extra work but seems like you did not noticed. Also you asked for several extras for free, like removing all the vents (and putting then back) and removing all the locks in the doors, I can not imagine what would happened if while working in your house something went wrong!, you will give me an "F" and maybe call the police...lol Finally I am with my conscience clean. We did a great honest job in your house...like always."

"Thank you, Just a doubt: if we did a good quality work (in your own words), why you give us a "B" in quality? To me is a mystery."

"Thank you so much for your report. Just to clarify: My workers stop to get lunch every day at 12 pm. If one of them does not have lunch for any reason, he is going to tell me and I will buy food for him. I am 24/7 in contact with them, everyone have cell phones. They will never go hungry or thirsty for any reason, that is very important to me."

"Thank you so much for your prompt review. Luis."

"Thank you so much for recognize our hard work. Luis."

"The reason I left just one worker in your house was because this was a small job: just fix sheet rock and texture around 1 window and paint 1 wall. He is my best worker and I trust him 100%. The only reason he didn't put the blinds back was because the paint was wet on the walls, not because he is lazy or unprofessional He did not put the furniture back in place that afternoon because the next morning we were going to put the blinds back, then clean well (like we always do) and then put back in place the two or three pieces of furniture we moved. The next morning, as soon as I entered your house, I said: Good morning! Everything good? You responded: He didn't put the blinds back! I then explained to you why and you said nothing. Then I went to check the wall my worker fixed and painted, and everything was very good. You followed me the entire time, saying nothing, so I was pretty sure you agreed with me on the quality of the work. Then I went out to the back porch to check that everything was clean, and I saw that the bucket my worker used to paint had some left-over paint, so I asked you where the 1 gallon paint can was so I could return the remaining paint in the can. However, you did not answer me and looked at me angrily. I asked again, and you said: I thought that paint was mine. I explained that I just wanted to return the leftover paint. It is an awful experience to work for a person who is always thinking that we want to cheat or take advantage of them. I won the award Angie's List gives to the top companies in the country every year I have been with them (6 years in a row! 114 A's!), because our work is the best. We are polite, always willing to do the best and make our customers happy. Nothing is going to change that, not even rude or bullying people. Life is great!"

"Thank you so much. Grateful customers are food for our souls."

"Even though it took more work that I expected (1 coat of primer and 2 coats of paint) is always great to work for a customer so nice and grateful like you, Thank you so much, Luis."

"Thank you for your nice report. I am glad you were completely satisfied with the results. Kind Regards, Luis."

"The job that we do in your house 6 months ago took 4 days no a week. If I wasn't there all the time is because your kitchen is a small one, three people working in that small room will make work worst not better. I left there 2 workers of my entire trust and I was calling them at least twice a day to know how everything was going. Also I was there every morning and evening to leave and pick up them and also to see how everything was going and to talk with you or your wife about the same. I don't have multiple crews, I prefer to keep my company small so we can continue giving the same high quality of work we are well know for. After 6 months I don't remember why I miss the call you said you did to my cell phone, I always respond calls even if at that moment I have my hands full of paint. We paint 1 to 5 cabinets a month and it is the first time I have a complain about the quality of the finish. About the hinges, the day of the estimate I said we could change the hinges for the same price if you give us the same shape and size of the old ones. But the new ones you give us were not the same so I showed you it and you said if would be ok to keep the old ones. If that is a photo of the cabinets we painted you took it with a microscope! I saw you were that kind of special customer that want all perfect and in the way you wanted, so I took even extra precautions and talked to my crew to be special careful with everything. Also when we finish and we were living I asked you and your wife if everything was of your complete satisfaction and you with a big grin shake my hand strong and say: YES Luis! I was expecting a good grade of your part, but now after 6 months I got this report. It is clear to me that for some people nothing is good enough. We are going to just continue giving all we have to each customer that trust in us and give us work. Life is great!"

"Mrs. You never told me about the bumped door, I didn't know about that. We never scratch your floor in several places, you just show me one tiny spot that I thought it was before we even start working in your house. We painted that room just one worker and me and, like always, we were extremely cautious with everything... in this case the desk and the floors. We take the desk out of the room to avoid any possible damage to it. We LIFT it, never drag it or nothing like that. We protected your new floor with even a double layer of droop cloths! The only reason I asked if you can lend us a ladder was because when I gave you the estimate you said you want painted just the walls and when we were ready to start this last Wednesday you said half of the ceilings too. I wasn't prepared for that, that is the reason I just brought ONE ladder, not two. I mention that, like always, you had to ask for lower price. I said for the ceilings would be $50 more and you insisted "not just 25" ! and we agree in $30 extra, for two coats of paint in that ceilings! Also you gave me the surprise that we will use two different colors, when at the moment to agree in this job you just talk about one color, that should be extra too but I was so naïve that I just agree in that price because I worked in your house 4 times before and I know how you are. The reason you call me again and again to do one room at the time is because you know the quality of my work (106 "A"s now), you are so perfectionist that you just became desperate if anything happened. I have my conscience absolutely calm because, like always, we start and finish this job with the goal of total quality."