Jack's Carpet - League City/Dickinson

Frustrating and poor service !!

I was not happy with them. I bought the product from them and everything went well until the installation. The crew treated me very badly and I did not appreciate it. The crew did not understand the language I was speaking in. They were speaking in Spanish and I could understand Spanish. They were talking out loud about me in my presence amongst each other. They were cursing me. I had the furniture cleared, I cleaned the floor and everything was ready to go. These guys took all day long to install the carpets in 2 bedrooms which they shouldn?t have because they sat around for most part of the day. The chief guy told me he could not install the threshold because there were uneven surfaces. I told him to get the threshold that was compatible with the needs of the floor. I kept telling them to make sure that the port around covers the edge of the floor but he was giving me a lot of grief. There was a huge cultural difference. I felt I was discriminated because of my gender and the language barrier. I will never ever use them again. I spent $1000 on the installation. I don?t have to spend that kind of money to be treated the way I was treated. That was really insulting. The product was good and they were punctual.