Irrigation Concepts
About us
Irrigation Concepts, Inc. is a family owned & operated business that started in the late 80's. We are a small company with (1) install crew and (1) repair crew that total (5) employees. Most of our employees have been with us since we have started Irrigation Concepts. Our mission is to, "Do it right the first time" and "Quality over Quantity".
Business highlights
Services we offer
Install irrigation, drainage & mosquito systems. Install outdoor lighting. Service and maintenance on all systems.
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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"Thank you [removed member's name]. It was a pleasure working with you."
"We at Irrigation Concepts would like to start off by saying that we take full responsibility for our actions and in hindsight could have handled this situation better. The customer was angry on phone and we should have done more to diffuse the situation. It is for these reasons we will refund the full 2nd invoice to the customer of $245.51 as of today's date, June 30, 2014. In our defense however, we would like to state that the repairs we did make at this property were done through the proper protocol of irrigation repair. The wires were tested for continuity and the valves were tested for proper function. The technician could not get the problem to occur during either of his two visits. The technician made a judgment call and went the route of what is most likely to be the problem from our past experiences. We would also like to apologize publicly if the Customer felt threatened by our technicians remarks about contacting the city to report there was no backflow device on the system. The backflow device which protects our potable water from backflow issues can cause a multitude of problems to the community's water supply. It is our duty to ensure the protection of our valuable water. In the past 23 years in this business we have had very few unhappy customers, in fact, we have a large customer base of repeat customers. We take any and all complaints personal and will use this compliant as a tool to make our business better."
"Thank you for your comment. It has always been, and will continue to be, Jeff & I's goal to make our customers happy. We have a great team & are very grateful to them for all of their hard work & loyalty."
I had people doing landscaping work ( NOT irrigation concepts company ) and they broke an irrigation line.
Searched the web and called this company I found this company through the BBB and the gulf coast irrigation org( don't remember the full name of the org , through the web again got to a a member profile org of irrigation service people)
Mr Todd, and Mr Raul came promptly and I received a great service. The line that was broken was fixed . Mr Todd after working for a while under full 100 degrees sun noticed that the rain sensor that I mentioned was having trouble was rusted when it shouldn't; he noticed that it was under warranty and volunteered to go swap it out and install it the next day
(HE DID NOT INSTALLED IT IN THE FIRST PLACE)
I paid $90 for this service
Honesty and sensible prices are rewarded
I plan to refer their services to friends and neighbors
I will call them again in case I need service
"Thank you for the wonderful comment. We strive to make our customers happy!"
Licensing
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