Irrigation Concepts
About us
Irrigation Concepts, Inc. is a family owned & operated business that started in the late 80's. We are a small company with (1) install crew and (1) repair crew that total (5) employees. Most of our employees have been with us since we have started Irrigation Concepts. Our mission is to, "Do it right the first time" and "Quality over Quantity".
Business highlights
37 years of experience
Services we offer
Install irrigation, drainage & mosquito systems. Install outdoor lighting. Service and maintenance on all systems.
Accepted Payment Methods
- CreditCard
Reviews
4.813 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 0% | ||
| 0% | ||
| 8% | ||
| 0% |
Showing 1-13 of 13 reviews
Barbara K.
May 2019
It was very good service. He also knowledgeable about drainage. He did landscape lighting, installed few on and it was pretty and realistic looking.
Sarah W.
Apr 2019
We are extremely pleased with our new system and the installation. The work was completed quickly and with a minimum of disruption. The lawn that was removed during installation was all replaced and grew back beautifully. The team was great and designed a system that fits our needs exactly. We have been able to recommend them to people who have stopped by to ask the name of the company that did our installation.
Lavinia D.
Dec 2016
Very well. Great service. They went over and beyond in working me in.
Barbara K.
Jan 2016
They were great! They were punctual , professional , and did quality work. Out of 3 bids I felt like they were the best quote. The last rain we had kept water from gathering around home foundation. I highly recommend them. Jeff and Lesa Lord are the owners and their workers were great.
Jeannette Z.
Jul 2015
They were on time and called before coming. They checked the sprinkler system, cleared some sprinkler heads of grass, re-directed some sprinkler heads, checked the sequence of the timer. They added one sprinkler head to a flower bed not being covered. They were professional and did a very good job! I appreciate having them in the neighborhood.
Response from Irrigation Concepts
"Thank you [removed member's name]. It was a pleasure working with you."
Zaida M.
May 2015
Came on time, and got to work. Cleaned up each day.
Sally S.
Feb 2015
unknown
Stephanie J.
Jun 2014
Initial reason for contacting this company was to repair zone errors on our controller box. On the 1st visit, the lead technician pressed the 'reset' button on the board and was unable to duplicate the issue. Instead of trying to identify the true root cause of the problem, the technician sggested some modest improvements to some sprinkler heads - which we agreed. We left for vacation a couple of days later and returned to a sprinkler system with the exact same zone error issues. The company quickly responded and sent the same technician out a few days later. The technician made comments about the poor quality of the wiring from the box to the valves and assumed it was the valves that were causing the problems. Without doing any trouble-shooting of the system, the company replaced 2 valves. Next day -- same issue on sprinkler system. We tested the voltage on the older valves and they were operable! We called another sprinkler system repair company who confirmed that the root cause of the issue was the wiring -- not the box, not the valves! They took only $100 off on the last invoice. The owner of the company informed us not to call their company again for issues.
Response from Irrigation Concepts
"We at Irrigation Concepts would like to start off by saying that we take full responsibility for our actions and in hindsight could have handled this situation better. The customer was angry on phone and we should have done more to diffuse the situation. It is for these reasons we will refund the full 2nd invoice to the customer of $245.51 as of today's date, June 30, 2014. In our defense however, we would like to state that the repairs we did make at this property were done through the proper protocol of irrigation repair. The wires were tested for continuity and the valves were tested for proper function. The technician could not get the problem to occur during either of his two visits. The technician made a judgment call and went the route of what is most likely to be the problem from our past experiences. We would also like to apologize publicly if the Customer felt threatened by our technicians remarks about contacting the city to report there was no backflow device on the system. The backflow device which protects our potable water from backflow issues can cause a multitude of problems to the community's water supply. It is our duty to ensure the protection of our valuable water. In the past 23 years in this business we have had very few unhappy customers, in fact, we have a large customer base of repeat customers. We take any and all complaints personal and will use this compliant as a tool to make our business better."
Berry C.
May 2014
unknown
Robert H.
Mar 2014
and quot;Incredible could not be more pleased with their work!!!!
Glen K.
Jun 2013
We have used this company since early 2000 when they installed ours and our neighbors system. Over the course of time minor issues have cropped up and they have always been very responsive and quick to repair. Today it required digging up one of the heads along with overall work on several others. They were on time as usual (we see the same guys most of the time) and quickly got the job done.
Susan L.
Dec 2012
We recently purchased an older home that had an existing sprinkler system. Because of some difficulties with the existing control box we weren't able to test the entire system before purchasing the house. Todd came out to install a Rainbird control box and check the system. After getting the box installed he found that one head was a and quot;geyserand quot; and replaced it. We have plans to have Jeff come out to expand and improve the system we have. I have always been pleased with the service we have received from the team at Irrigation Concepts and would highly recommend them.
Response from Irrigation Concepts
"Thank you for your comment. It has always been, and will continue to be, Jeff & I's goal to make our customers happy. We have a great team & are very grateful to them for all of their hard work & loyalty."
Debora B.
Jul 2011
What a great service!!!!!.
I had people doing landscaping work ( NOT irrigation concepts company ) and they broke an irrigation line.
Searched the web and called this company I found this company through the BBB and the gulf coast irrigation org( don't remember the full name of the org , through the web again got to a a member profile org of irrigation service people)
Mr Todd, and Mr Raul came promptly and I received a great service. The line that was broken was fixed . Mr Todd after working for a while under full 100 degrees sun noticed that the rain sensor that I mentioned was having trouble was rusted when it shouldn't; he noticed that it was under warranty and volunteered to go swap it out and install it the next day
(HE DID NOT INSTALLED IT IN THE FIRST PLACE)
I paid $90 for this service
Honesty and sensible prices are rewarded
I plan to refer their services to friends and neighbors
I will call them again in case I need service
I had people doing landscaping work ( NOT irrigation concepts company ) and they broke an irrigation line.
Searched the web and called this company I found this company through the BBB and the gulf coast irrigation org( don't remember the full name of the org , through the web again got to a a member profile org of irrigation service people)
Mr Todd, and Mr Raul came promptly and I received a great service. The line that was broken was fixed . Mr Todd after working for a while under full 100 degrees sun noticed that the rain sensor that I mentioned was having trouble was rusted when it shouldn't; he noticed that it was under warranty and volunteered to go swap it out and install it the next day
(HE DID NOT INSTALLED IT IN THE FIRST PLACE)
I paid $90 for this service
Honesty and sensible prices are rewarded
I plan to refer their services to friends and neighbors
I will call them again in case I need service
Response from Irrigation Concepts
"Thank you for the wonderful comment. We strive to make our customers happy!"
Licensing
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FAQ
Irrigation Concepts is currently rated 4.8 overall out of 5.
Irrigation Concepts accepts the following forms of payment: CreditCard
No, Irrigation Concepts does not offer free project estimates.
No, Irrigation Concepts does not offer eco-friendly accreditations.
No, Irrigation Concepts does not offer a senior discount.
No, Irrigation Concepts does not offer emergency services.
No, Irrigation Concepts does not offer warranties.