CANNON SECURITY INC
About us
Welcome to Cannon! Your all in one company for residential and commercial security cameras, security systems, complete home media systems and residential window fashions. At Cannon, we take pride in our customer satisfaction which we accomplish through excellent presonalized service. Every customer becomes a life long friend.
Business highlights
Emergency services offered
30 years of experience
Services we offer
Our Residential Services which include: •Alarm Monitoring •Blinds & Shutters •Home Automation •Home Media System •Lighting Control •Multi-Room Audio •Security Cameras •Security Systems •Structure Wiring Our Commercial Services include: •Alarm Monitoring •Security Cameras •Security Systems
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.58 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 63% | ||
| 0% | ||
| 0% | ||
| 0% | ||
| 38% |
Showing 1-8 of 8 reviews
Steven W.
Jul 2021
STAY AWAY. Company hired to pre-wire house on new build. Had keypads and sensors installed. System never worked and would not service ... they argue it installed over year ago ... I say yes and system has never worked since day 1 and I have made aware since day 1. STAY AWAY if want the product supported, $1000s wasted.
Shannon C.
Jun 2017
I've experienced great customer service and top of the line equipment. I honestly decided to do business with them because they are a family owned company and I've been nothing but happy. Highly recommend
Teighlor R.
Mar 2017
Great! The customer service was fantastic, and the technician that came out was so helpful! I definitely would recommend Cannon to anyone needing an alarm system! We are now using them for our home automation.
Teighlor R.
Dec 2016
I would definitely recommend them to anyone interested in a home alarm system, or anything in home automation. They are great to work with!
David L.
Aug 2016
I have experienced dissatisfaction with Cannon Security starting with the 1st month I made them my alarm/surveillance provider. They were the only alarm company the builder would allow on the property during construction. It took a year for them to setup my contact information in the event of an alarm and every time I called, I was transferred to dispatch and they couldn’t help me. After my surveillance wiring was completed, I was informed to purchase 3 monitors and they would come out and complete the install of my cameras. They came out once the monitors were purchased and they informed me that I needed to buy TVs for monitors and not computer monitors and it would be an additional $350 on top of the $1700 I already paid them for the install. Communication to the monitors have failed 4 times since I purchased them. Once I purchased the VGA baluns which are $100 every time they fail, and the other three times they were purchased by Cannon and I was charged $175 plus $92 for the service call. I didn’t feel that was justifiable due to the fact they keep changing out my equipment with poor replacements. They came out 3 week ago due to my monitors failing and they replaced the VGA baluns again only for them to fail the same day. I called for them to complete what they started and I was informed it would be $270 for the technician to come out. I said to have a supervisor contact me so we could discuss the payment arrangements since I didn’t feel it was appropriate to have to keep paying for the same piece of equipment. They called and emailed only to tell me that they have never had this issue in the 21 years they have been a company and if I don’t return the VGA baluns to them, they would call the police and have me charged with theft of equipment. Unfortunately, you are unable to switch alarm companies while under an agreement, which is 3 years, but I will make sure I follow the guideline to ensure my contract is NOT renewed. I highly recommend that consumers DO NOT have Cannon Security provide alarm or surveillance services for them.
Response from CANNON SECURITY INC
"Mr. (Member name removed), Paperwork for your account was faxed to the monitoring station on 10/11/2013 with the same contacts still on your account today. Your alarm was installed on 10/14/2013. You signed off on the emergency contact notification sheet that all information was correct. You also made the choice to buy your own monitors, unfortunately the wrong monitors were purchased. At this point 2 hours of labor were paid at $95.00/hour, our company would gladly attach proof if Angies List allowed that. Anytime a customer purchases their own equipment there is a risk of the wrong equipment being purchased. The next service call was ran on 10/24/2013 to adjust the 2 camera system purchased, unsure where you are coming up with the $1700.00 as your camera system did not cost this much. Then on 7/13/2016 we ran a service call due to the cameras not working, our technician discovered your baluns were not working and needed to be replaced, we did not charge you for this assessment. On 8/4/2016 you, Mr. Alcorn were contacted and the price of the baluns and service fee were confirmed. Our company offers a 1 year warranty on all of our labor and equipment, the baluns were well over 2 years at this point. Mr. (Member name removed) was not present at the first or second service call when his wife then refused to pay for equipment that we replaced and proceeded to scream at our technician using foul and vulgar language, so offensive that our technician started recording, again we would gladly attach again if Angies List would allow. In defense of the company, anyone can make a review true or false of the situation. Cannon has an A plus rating with the better business bureau, BBB allows all facts to be submitted and the outcome to be determined by a mediator. We are new to Angies List and will be following up to get this review removed as we have sufficient proof backing our response. Thank you, Cannon Team"
Becky B.
Jan 2015
Terry was very professional, knowledgable and answered all of our questions. She will be returning to install the survaliance cameras.
Adewale O.
Mar 2014
Very terrible customer service. And their systems have a lot of issues. Unfortunately I was stuck with them for 3 years due to the 3 year contract. Because of them, I will never use an alarm company that requires a term contract.
Response from CANNON SECURITY INC
"Mrs. (Member name removed), We are so sorry to hear your experience was poor with our company. Your account has no notes that you ever called in about any issues and we never ran a service call in the 5 years that you were a customer. The only contact we have had since the install in 2011 was a call to cancel in February of this year which was processed immediately. We are very surprised to hear you had such a terrible experience, we had no knowledge of this! Please contact us if there is a way to correct the situation, and thank you for your feedback. Thank you, Cannon Team"
Deborah G.
Mar 2014
The owner is my son's friend. I used him to put my security system in. I liked him so much that I called back and I've had him install the television on the wall. They're awesome. I always recommend them. The most important thing to me is customer service and I think their customer service is A plus. They were not overly cut and that is honesty. They're pretty comparable as far as price. They were pretty much right on. They were on time and their courteousness and everything is great.
Licensing
State Contractor License Requirements
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FAQ
CANNON SECURITY INC is currently rated 3.5 overall out of 5.
CANNON SECURITY INC accepts the following forms of payment: CreditCard
Yes, CANNON SECURITY INC offers free project estimates.
No, CANNON SECURITY INC does not offer eco-friendly accreditations.
No, CANNON SECURITY INC does not offer a senior discount.
Yes, CANNON SECURITY INC offers emergency services.
No, CANNON SECURITY INC does not offer warranties.