Ace Electric Construction

Ace came out next day and got the job done. Very professional and quick. 5 out of 5 stars! I will be using them in the future.

We had a weatherhead fall and called the power company TNMP on Thursday, July 16. The sent a lineman to investigate, He disconnected service that evening. He said we needed a new weatherhead, recommended moving the location to avoid a tree, install a cutoff switch, and cut down tree limbs that appeared to block the wires from the transformer. He would not suggest an electrician but said one should be familiar with Friendswood. I looked up Angie’s List the next day, Friday, July 17, and found Ace Electric Construction and one other company, and requested bids. I called them, asked them about my situation, if they were registered contractors in Friendswood, and David said he would go by to look at it. Within an hour he went by the house (we were Night One at a hotel). He assessed the situation, gave me a bid and invoice of $2500, which I accepted. They wanted payment in full upfront, I gave them my AMEX, they ran it and began work. I arrived at home and stayed there during the job. It was hot, but we had an open garage and with COVID, where could we come and go? They finished around 3, 3:30 pm. The Friendswood City Inspector green tagged it, and left. I think they contacted TNMP, but we did. They said the call had been emailed in. Later in the evening, David from Ace called and asked if the power had been reconnected. I said no, he said if TNMP needed anything, that he would come “within 15 minutes” to make it right. We went around and around with TNMP, but they were going to charge me $200 to reconnect thought it was orignially free. The same lineman came and would not reconnect. He cited no cutoff according to code and trees, though we had cut many limbs back. I was not pleased with the decision for two reasons: the electrician’s cited experience with this type of work and a Friendswood City Inspector that sat outside the house and went from his vehicle to the worksite more than once before he signed off. Why would both say work was complete when it really wouldn’t cut it? I talked to David and to John. David said he had talked to several people who explained that TNMP had no responsibility from the meter into the house. He also said that he would have to get hold of a cutoff since most electrical stores were closed on weekends. He said he would try to find one. John also said the same as far as codes were concerned, they had done work in Friendswood that did not require a cutoff. Both were sorry. They both suggested I complain to the electrical provider and the lineman’s boss. None of this got my power back on or a cutoff installed. The next day, I got more limbs cut. That morning, spoke with John. He said he would look for the supervisor. None of this got my power back on or a cutoff installed. It took me a day to get the Inspector. He admitted he erred when he signed off. My point now is why didn’t an experienced electrical company failed to call the proper code. I called John. Crickets. I called David. Crickets. I called both once more and reminded them that I was still disconnected, I needed a cutoff, and that they had already received payment. I guess they were enjoying their Saturday night in their air-conditioned houses, kicking back watching their big screens, sipping a cold oone from their still ice cold fridges. I am still at a hotel and have no indication that they will come to help me so I can get my power back on before I have to go to work – from my home - at 5 am Monday. This is my statement to Angie’s List.