Handy Chica

Riva’s appliance repair company (AKA Handy Chica) wasted both my time and money. I have nothing negative to say about the technician Jose who came to my property. He was kind and courteous. I take my issue with Caroline who is the owner of the business and has shown her dishonesty and incompetence. It began when I confirmed my appointment and was told that the service fee to diagnose the issue was $69, and to repair was $129. In our first conversation I suggested to her that I thought the main PCB panel might have failed. She agreed that it was likely the problem and that she would acquire the correct part. I suggested a part that I found while searching online that may be compatible. She texted me requesting the model number of my washer to confirm the correct part and offered that her resources were better than mine to make this determination. She asked me to send pictures to verify the model of my washer as Jose was at the parts distributor attempting to buy the part. Evidently there was some concern with the compatibility. When Jose arrived to my home with his assistant he quoted me a different repair cost that was significantly more than what Caroline had given me. I called her immediately and we compromised on a new price for the repair, although it was still higher than originally agreed upon. Jose soon ascertained that the PCB had definitely failed but the part that he had purchased was incorrect. Therefore he was unable to complete the repair. As he was leaving Caroline decided to charge me $129 instead of the $69 for his diagnostic and offered to apply it towards the total cost of repair to the unit once they acquired the new part. After my own research the following day, it turns out that the required part was discontinued several years ago with no substitute options. There were no existing parts available as I checked dozens of suppliers across the US. If Caroline, who should be expert in these matters, had done her homework then she would have advised me that she could not repair my washer. Instead she took my money and now I am left to purchase a new one. As far as I am concerned she is incompetent and unprincipled. I would never recommend her appliance repair service. If she has any integrity as business owner, she will refund my money. And yes, I requested for her to do so and she has not contacted me back.