Floor Coverings International Lakeway

Excellent service. Met and exceeded our expectations.

from start to finish they were a pleasure to work with, will definitely be using them in the future

Very professional team.

"It was so nice working with Shelley, Kevin, Ruben and Ruben. They very nice and stayed pretty much on schedule. Despite my lack of construction knowledge they helped me through the finer points with patience. Ruben and Ruben did an amazing job with the tile. Turned out beautifully. They were patient and kind with my family as we lived with 2 small children through the actual work. (definitely not ideal but we managed)"

We just needed to have a small laundry room retiled because the tile had become cracked after just 4 years in a new build. I emailed them and told them what I was looking for. They sent me samples over email and I picked the tile and grout color. They sent me an estimate, I paid my deposit online, set up install appt. They showed up on time, completed in 1 day, paid my remainder online, and they did a much better job then our builder had done. Exactly what we had wanted. Hard to find someone that will take on a small job, but they gladly did. I had to pay a minimum $ amount for the installation, but so well worth it.

Thumbs up

Great customer service, installation, pricing and quality. We are so happy we called Kevin at Floor Coverings International Lakeway. From the start of the process, Kevin was all about helping us find what we really wanted. He spent quality time talking with us, not selling. He asked questions, made sure we prioritized our needs, provided us options and overall did a great job guiding us to the decisions we made. We needed to find carpeting which would be pet-friendly - resisting pulling and stain resistant not only from dogs but from our toddler too! The information Kevin gave was clear and factual, but he injected in enough of his experiences with others and opinion too. All of this time up front allowed us to select the carpet and padding we really wanted in our 12 year old home. Kevin didn't over promise. Once we selected the carpeting, he quickly confirmed availability and within a few days we agreed on an installation date. The install crew was very professional, friendly and careful! They took the time even when removing old carpeting and padding to do a clean job, but also kept up with the cleaning as they progressed. The challenging stairway install was done slowly and carefully. Overall, we are very happy with the installation time and process. Once completed, the first impression people get when entering our home has changed dramatically - the carpeting looks luxurious and adds appeal to the home. The denser padding and the thicker than builder grade carpeting also feels so much thicker - it makes me feel taller! Go with Kevin at Floor Coverings International Lakeway. You will at least benefit from his knowledge, but can also add great carpeting to your home.

This was an incredibly easy process to remove tile from our main room. Very quick to schedule and set up. Would recommend!

Prompt response to request for bid. Good, personalized assessment of the project and cost estimate. Very hardworking and professional installation crew. Good work at a reasonable cost.

We moved into a home in Lakeway that had outdated, scratched, shiny cherry wood flooring and filthy carpets. We were prepared to tear everything out and start from scratch if necessary. Kevin and Shelly promptly responded to our inquiry, sat down with us, walked us patiently through all our options and built a plan that met our needs. As others have commented, they listened to what we wanted and did not pressure us to do more than we were comfortable with. We were able to refinish the wood floors and upgrade the carpet at a reasonable price. The contractors were professional, courteous, efficient and competent. There were a few midstream changes that I made which were handled cheerfully by Kevin and his team even though they weren’t part of the original plan. A few weeks after the job was done another contractor damaged the wood floor finish and although we haven’t yet resolved the repair, Kevin continues to be responsive and helpful. There are a lot of choices out there for flooring and a lot of contractors providing services. Kevin and his team delivered a solution that was right for us and a quality result that we are proud to own.

After years of growing tired of our builder-grade carpet throughout the house, we decided to rip everything out and start fresh. Gave Kevin a call and he was over the next day to talk through various ideas. We had initially considered replacing our hardwoods but Kevin took one look and said "There's nothing wrong with these floors, don't replace them". So refreshing to hear this type of honesty. His consultative approach was incredibly welcome. He wasn't trying to sell us something we didn't need - he was genuinely interested in making sure we got something we would love. Kevin's team of installers was fantastic! They worked on the carpets for a few days and we almost forgot they were here. They're clearly pros - everything looks great. Overall, we're thrilled with the carpets. It's given new life to our home and we couldn't be happier with the work. We had two very minor issues after installation and Kevin was over to our house immediately and had his crew fix the issues the same day - definitely above and beyond!

Personalized, accommodating customer service with hardworking crew.

Under Promised, Over Delivered! The service was amazing! I got Exactly what I wanted and Final Project turned out Great, Very Happy!

Very responsive, great carpet and pad, easy at home samples. The installation was quick and they did a great job.

My floor from the first call to the last board being installed was easy and no headaches from this company. The installers were very professional and did a great job. I am very happy with my new floors.

Don worked very hard to find new flooring for the second floor that matched the existing laminate on the first floor. The installers were very professional and did a great job. Iâ m very happy with my new floors.

Very pleasant and efficient

This was not the cheapest bid I got, but their guarantees regarding time and price were a deciding factor, and I am glad I went with this company. My floors look great.

When we were unhappy with the initial product, FCI made good on their promise to correct. We now have the beautiful new floor that we wanted.

Excellent service from Don, the owner, and his staff.

we've overcome some setbacks, these setbacks and their determination to find and implement the solution shows their integrity and customer satisfaction goals. would highly recommend them to anyone who gas flooring needs.

Don was professional, personable and helpful! It was clear that he was interested in customer satisfaction as he went the extra mile to ensure I was happy with the installation. The flooring is beautiful and the installation was meticulously done. I could not have asked for a better experience!

Don and his crew were great to work with. Very fair, punctual and informative throughout the process. Would recommend them with complete confidence!

They were very friendly from the first phone call to the final walkthrough. They were on time each day, and finished the project on time. There were no hidden fees or calls for more money. When I need my next flooring project done, they will be the only company I call.