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Southwest Flooring Direct Inc
Carpets or Rugs - Clean at Home, Laminate Countertops - Install, Laminate Countertops - Repair,
About us
"We Bring the Showroom Floor DIRECT to Your Door"...Free Estimates! What sets us apart?? My company is super focused on low risk business for my customers. For example, you invest a $4000 deposit for new flooring...that's a lot of money and risk on your part. You can't possibly know how the job will finish...for sure?? But we reduce that risk down to worry/hassel free service that will hopefully exceed your expectations. We want you to be glad you selected Southwest Flooring Direct to serve your flooring and granite countertop needs.
Business highlights
18 years of experience
Services we offer
Carpet, backsplashes & counter top lighting., laminate, natural stone & engineered stone countertops, tile & stone flooring, wood
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.948 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 2% | ||
| 2% | ||
| 2% | ||
| 0% |
Showing 1-25 of 48 reviews
Terry A.
Mar 2019
I was pleased with the help and suggestions made during the selection process. The price quoted was fair and the estimate and contract were delivered in a very timely manner. Southwest Flooring fulfilled every expectation and I absolutely love both the hardwood floors and the carpet!!
Justin H.
Mar 2019
It went really well. They did a fantastic job. Happy to see it this well done.
Suzie P.
Mar 2019
Everything went well.
Brent B.
Mar 2019
It exceeded my expectations in selection of my choices, installation , and clean-up.
Brian A.
Mar 2019
Excellent! Kurt is a man of his word and his work is amazing. I would highly recommend southwest flooring direct to anyone!
Stephen E.
Aug 2017
Kurt with Southwest Flooring Direct was awesome to work with. He answered his phone when it rang, answered all of my questions, and showed up when he said he would. He stood by his original price quote for all of the work performed. His crew completed the work quickly, with high quality results, and cleaned up after themselves. I would definitely hire them again!
John E.
Jan 2017
The floor was sanded, stained to match the neighboring flooring, and double coated with polyurethane. All this was done in two days, then after a day of drying, they returned and put back all the heavy furniture that had been removed on day one. The floor looked great when finished. Plastic sheeting was used to seal off other areas of the house from dust exposure.
William S.
Aug 2016
Having experienced a slow leak in a vertical pipe which damaged our wood laminate flooring, I once again hired Southwest Flooring Direct to do the work of providing new flooring throughout the house. And, once again, I was extremely happy with the work done. The two installers, Javier and his nephew, were quite skilled at laying down flooring. Each complemented the other. After 5 days, our house had beautiful replacement wood laminate flooring. The amazing thing was how these two men were able to move heavy pieces of furniture around and not ever scratch or break anything. Also, they always arranged their work schedule so that we would have our master bedroom available for sleeping each evening. There was never a need to stay at a hotel. Kurt, the owner, came over several times during the week to check on the progress. Everything ran smoothly because of his management style. He respects his men and their skills and they, in turn, respect him and work hard to live up to his expectations. He is very much the gentleman and will bend over backwards to provide the kind of flooring of which you can be proud. I highly recommend Kurt and Southwest Flooring Direct.
Noelle R.
Jul 2016
unknown
Adelle P.
Feb 2016
Kurt and his crew are OUTSTANDING! We got new baseboards and carpets upstairs. The work was excellent and the customer service was fantastic.
Kylan K.
Jan 2016
unknown
Donna W.
Oct 2015
Kurt and his crew were great! Kurt was timely in returning calls and making appointments. We brought samples with him which was very convenient. His crews started on time and did a great job with the installation and cleanup. Everything was done in about 3 days and it looks great. I'll call him again to do my downstairs.
Joseph K.
Sep 2015
unknown
Roy A.
May 2015
Kurt's ceramic installers did an exceptional job of installing the 8" x 48" wood look ceramic tile. They were professional, courteous and completed the whole project in less than 3 days. We are extremely happy with the new look in our kitchen, dining room, office, laundry room and powder room.
Alex B.
Apr 2015
I'll start by saying the floors look good, but the material quality was not as expected. For what i paid, I'd expect a high quality engineered wood that is scratch resistant. Wood scratches easily, and I've noticed several small scratches on both the floor and trim that must have been made by the installer. The floors are dark so a black sharpe covers the scratches. As I mentioned above, I just didn't expect that I'd have to do this for the cost. This is my first hardwood installation so maybe this is normal.
I had a few planks where the corners came up because they weren't glued down well, and I made numerous attempts to get Kurt to correct the issue. He did respond to emails and calls at first requesting that I wait until they have a job in my area, and this is very unprofessional in my opinion. What if I had asked them to wait on payment until I was in their area? I doubt that would have been acceptable to him. I responded by giving them a week to give me a firm date on when they coud do it, and then Kurt just stopped answering my emails.
In addition to the above, I was also hit with a changer order during the installation. I know change orders happen after you see something unexpected, and I didn't make a big issue of it so the least he could have done was repair this minor issue. I wouldn't be updating my review now had it been done.
With all the floor installers in Houston and surrounding areas, I'd look elsewhere.
I had a few planks where the corners came up because they weren't glued down well, and I made numerous attempts to get Kurt to correct the issue. He did respond to emails and calls at first requesting that I wait until they have a job in my area, and this is very unprofessional in my opinion. What if I had asked them to wait on payment until I was in their area? I doubt that would have been acceptable to him. I responded by giving them a week to give me a firm date on when they coud do it, and then Kurt just stopped answering my emails.
In addition to the above, I was also hit with a changer order during the installation. I know change orders happen after you see something unexpected, and I didn't make a big issue of it so the least he could have done was repair this minor issue. I wouldn't be updating my review now had it been done.
With all the floor installers in Houston and surrounding areas, I'd look elsewhere.
Response from Southwest Flooring Direct Inc
"Wow, from April 25th thru September 8th this review was an "A". I do understand that we had emailed back and forth about a small repair (1 inch x 1 inch per photo you sent), and if we could do repair when we are in the area etc. I did not do a good job following back up with you and for that I apologize. But for you to say we scratched up your floors/trim at the time of installation? No way, that is wrong. You say a few planks were coming up? That is NOT what you told me, emailed me or sent me a picture of. You say I added a "change ordered" at the end of the bill? That was for float/leveling the subfloor...it was "in writing" in your very first estimate and "in writing" in your initial invoice...and once we added up what we needed to do the job the dollar amount for material and installation was added into final invoice. The way you write is misleading! In your own words (second to last paragraph) you called the repair that we needed to touch up a "minor issue". I agree with you on that! I do not agree with all this other stuff you have re-written about and I feel like I needed to respond directly on this platform."
Jennifer T.
Jan 2015
Our floors are beautiful! We would definitely use them again since we had such a great experience. From our initial contact, to the close of the job, Kurt and his team were very professional and helpful. We had Kurt come out to show us samples and got an estimate very quickly. The product we chose is really beautiful, and you can tell it's a quality product. The job was done fairly quickly (about 2 1/2 days). The two installers have been doing work for this company for many years, and we could tell why. They moved any furniture we needed without complaint. They worked nonstop and were respectful of our home. They installed the laminate professionally and there were no complications. We love our new look and highly recommend this local business.
Daniel B.
Jan 2015
Overall great experience. Kurt and his crew were always timely and professional. The finished product looks fantastic. There were a few cosmetic concerns which were addressed to my complete satisfaction. Kurt quoted the job about a grand less than the other bids I received. I would use them again without hesitation.
Lina W.
Jul 2014
I recently moved to Houston and I purchased a home, being new to the area I quickly turn to Angie's list to find a good flooring company/contractor. After reading tons of reviews it was eminent that southwest flooring was superior than any other floor companies. I had the pleasure to meet Kurt and he did a Superb job. He is extremely professional, knowledgable, and courteous. He complete the job while I was out of the country and kept me inform about the job progress and of sent pictures often. I will definitely call Kurt again for future home improvements.
Laura R.
Jun 2014
The owner and the workers were very good and professional. They were very careful on moving the furniture and leaving everything clean and in order. The installation was very good on all rooms and he was very good on getting the color we wanted on the laminate. I'll do a the rest of the house next year and call them back again. I had an excellente experience and recommend this company to install any type of flooring.
Richard A.
Apr 2014
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Amy F.
Sep 2013
I received several estimates to have wood flooring installed in my master bedroom, guest room and two closets. Kurt gave me an estimate for engineered wood that was about $1000 more expensive than the estimate I received for solid hardwood. After negotiating with him, he lowered the price a bit, but was still higher than my next estimate. Regardless, I chose him because he promised me a "hassle free" experience. I was out of town for two weeks, he was going to come and move all of my furniture, install the wood, put the furniture back, etc. Everything would be done when I got home, and he assured me I would have nothing to worry about. He began the project and, texted me when it was done. He told me I owed him $160 more than we had discussed because he had to buy products to even out the subfloor. He texted me that everything was completed.
After a two and a half day drive from Las Vegas, I come home to find none of my furniture put back in its place. In fact, all of my furniture was shoved into my master bath - bed, two dressers, tv, computer, everything. It was apparent that care was not taken to move my furniture. I called Kurt and told him I would have to stay in a hotel, as I had no other furniture in my home. I had to drive around for an hour to find somewhere that was pet friendly (I had to bring my two dogs with me). It was an extreme hassle and definitely not what I had expected after such a long drive.
The guys met me at my house the next morning to move my furniture back. The floor in the master closet was not completed, as it was supposed to be. The guys told me that Kurt never said anything to them about having to do the closet. Ultimately, the wood that was done looks good, but I can tell there was a complete lack of oversight for, and inattention to detail, to my project. I will not be using Southwest Flooring for my next flooring project.
After a two and a half day drive from Las Vegas, I come home to find none of my furniture put back in its place. In fact, all of my furniture was shoved into my master bath - bed, two dressers, tv, computer, everything. It was apparent that care was not taken to move my furniture. I called Kurt and told him I would have to stay in a hotel, as I had no other furniture in my home. I had to drive around for an hour to find somewhere that was pet friendly (I had to bring my two dogs with me). It was an extreme hassle and definitely not what I had expected after such a long drive.
The guys met me at my house the next morning to move my furniture back. The floor in the master closet was not completed, as it was supposed to be. The guys told me that Kurt never said anything to them about having to do the closet. Ultimately, the wood that was done looks good, but I can tell there was a complete lack of oversight for, and inattention to detail, to my project. I will not be using Southwest Flooring for my next flooring project.
Response from Southwest Flooring Direct Inc
"Response from the owner, Kurt: Just want to make clear to the Angies List members what went wrong. 1- Upon completion of install, we have to wait 24-48 hours after "final coat" or urethane to cure before moving furniture back into bedroom. We made a mistake by not making it back to move furniture in bedroom...before you arrived from your trip. The very next morning we were at your house to move furniture back. 2- I forgot to tell my guys to install wood in your master closet. I felt terrible for the inconvenience the situation caused you and still feel bad. But, we corrected the next morning by moving furniture back AND I paid the $498 hotel room (for one night) that I told you I would pay for...even though I never, ever expected it would cost that much. But that's what you told me it cost you and I paid it. All the flooring on three different levels of your home turned out beautiful!!!"
Lisa H.
Sep 2013
We got four bids. He wasn't the lowest but he was very honest and very pleasant to be around. One reason we went with him was that he had the most reviews. I think he had 26 reviews. I read through all of them. We went with him and he was excellent. Normally, he would've brought samples but I already knew exactly what I wanted when I was looking for carpet. I already knew the name of it and everything. There was a time that he didn't call me back. He'd already called and given me an update then he didn't call me anymore after that. I almost didn't go with him because of that but then I went looking again at Angie's List. I read all of his reviews and I called him back. That was the only thing in that he didn't call me back and I called him back. It was worth it. I felt free to leave the guys that were installing the carpet in the home because I'd already heard about that. He gave me a good report on them. I left the house. One person went to get their lunch and bring it back. The house was never left.
Barbara A.
Sep 2013
Kurt is great and very good about calling and giving updates or letting you know if he will be late on a job. I think his employees may need a little extra quality check from time to time, but overall I am very pleased with the outcome of this job. I would definitely use Southwest Flooring again and would give him an A+ on this job.
Cathy S.
Aug 2013
AWESOME!!!! HIGHLY RECOMMEND!!!!!!
Deborah M.
Jun 2013
The experience went good. They did a good job. This was in June.
Licensing
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FAQ
Southwest Flooring Direct Inc is currently rated 4.9 overall out of 5.
Southwest Flooring Direct Inc accepts the following forms of payment: CreditCard
Yes, Southwest Flooring Direct Inc offers free project estimates.
No, Southwest Flooring Direct Inc does not offer eco-friendly accreditations.
No, Southwest Flooring Direct Inc does not offer a senior discount.
No, Southwest Flooring Direct Inc does not offer emergency services.
No, Southwest Flooring Direct Inc does not offer warranties.