Prime Lawn

They're very professional and they get it done very quickly. Their customer service skills are excellent, but I think they're a little expensive.

After several weeks I received a voice mail from a woman who said that Matt had tried to get in the yard but that the gate was locked. I found that somewhat irritating as I had specifically explained that I needed prior notice. However, I returned the call (got his voice mail) and said that I was leaving the gate open the following day and locking the dogs in the house. I did not hear any more so I assumed he came in and did his measurements. I was also getting another bid and the week of June 18 I received a call from the second landscaper that he was ready to present his plan. I e-mailed Matt and asked if he was also ready. Much to my surprise he replied that he had never gotten in the yard and had not even started. This is a job that will probably be between $25,000 to $30,000. I find it disappointing that he was not more interested and did not follow up. I do not feel it was my duty to keep calling him. He asked me if I wanted him to still try and submit a bid; he would need three weeks. I had already given him three weeks and if he couldn't follow up on getting the bid, the prospects of him doing the job in a timely fashion concerned me. Perhaps he is extremely busy and does not have the time. I can accept that, but have the courtesy and professionalism to let me know that you are unable to submit a bid.

They removed all of the old falling apart deck and walkway, removed bushes that I did not like. Releveled the ground, placed the desired pavers in a pattern, placed underground drainage, repaired broken sprinklers and hoses, built a new deck and put in some outdoor lighting. THe whole project took 2 weeks just like he said. It was the buget he said it would be.

I think that Prime did an excellent job. The man that came out to give me my quote had actually worked with the people who came to do the work. The guy had told me that this usually does not happen. I thought that was really nice that he had taken the time to give these guys the extra work. I have no problems with the work that was done, and I feel that Prime has some very professional people working for them.