ACE Handyman Services North Houston

"Thank you for the kind words. We will share them with our Team."

"Thank you for the wonderful review you posted for our company. It is always our goal to "under promise and over deliver" to all our customers, each time they choose to use our services."

"Thank you for the "A" grade! We work very hard as a company to exceed Customer expectations."

"Mrs. [member name removed], we appreciate your feedback. We strive to exceed all our customers expectations in every way. We will continue to strive to improve all our operations that you felt were lacking. We will certainly pass on your comments to our Craftsman Bud. We hope that you will continue to use Handyman Matters North Houston in the future."

"Unfortunately, we have no record of this person ever calling us or scheduling work so I really am at a loss to answer this. This may be a case of mistaken identity as our Office Manager is quite professional and has been employed with us for over 5 years! There are a number of other "companies" with the name "Handyman" in their name within our service area. In order to set the record straight, we have never employed anyone named "Jason". In addition, we require background screening and drug testing as a part of the hiring process. We do not hire people with criminal backgrounds or drug related issues. Since we are a bonded company, we would lose our bonding and a lot more for hiring people with either a criminal background or drug use. We carry an A+ rating from the Houston Better Business Bureau and have been awarded the "Award for Excellence" for the past three years straight."

"Mr. [member name removed] was and I hope will continue to be a good customer of Handyman Matters North Houston. It was an unfortunate occurrence that the technician that was sent to his home had obtained his position with our company under false pretenses. As soon as we learned of this lack of skill in the trades, he was terminated. Unfortunately, Mr. [member name removed] did not take the opportunity to call our office and tell us about what had happened with his project. I could assure Mr. [member name removed]that he would have had a different outcome if he had called us. We hope that Mr. [member name removed] will call us again so that we may regain his trust and business."

"Mrs. [member name removed], Thank you so much for your kind words about our company and our Craftsman, Scott. We appreciate your business and will strive to serve you in the same manner every time you call us. Bob Mabry President & CEO Handyman Matters North Houston"

"THE WORK THAT WE DID AT THE MEMBER'S HOME INCLUDED THE FOLLOWING: ASSEMBLED (4) LARGE TEAK WOOD PATIO CHAIRS, (1) TEAK WOOD BENCH, (1) VERY LARGE BARBECUE PIT. INSIDE, WE INSTALLED A TIMER ON A LIGHT SWITCH, AND NEW HANDLE ON A BATHROOM DOOR. WE SENT TWO CRAFTSMEN TO HANDLE THE WORK DUE TO THE SIZE OF THE FURNITURE INVOLVED AND THEY WERE ON SITE FOR EXACTLY THREE HOURS, NOT FOUR. THE MEMBER KNEW THIS PRIOR TO OUR ARRIVAL AND APPROVED THE USE OF TWO MEN. THAT'S EIGHT TASKS ACCOMPLISHED IN SIX MAN-HOURS OF LABOR. WHEN WE FOLLOWED UP WITH THE MEMBER, SHE TOLD US THE TIMER WASN'T WORKING LIKE IT SHOULD. WE SENT ANOTHER CRAFTSMAN TO HER HOME AND REPAIRED THAT UNDER OUR WARRANTY AT NO CHARGE TO THE MEMBER. ALSO, WHEN WE CONTACTED THE MEMBER AND WE POSED OUR OWN FOLLOW UP, SHE RATED US A "10 ON A SCALE OF 1 THRU 10, WITH 10 BEING THE BEST". THE WORK WE DID FOR THIS MEMBER WAS DONE CORRECTLY, IN A TIMELY MANNER BY A PROFESSIONAL SERVICE AT A VERY REASONABLE COST."

"WE WERE HIRED TO: INSTALL DRAWER BELOW WALL OVEN, RAISE WALL OVEN 6 INCHES, REMOVE TV ANTENNA FROM CHIMNEY, HAUL OFF OLD WALL OVEN, ANTENNA, SAND & REPAINT ONE SIDE OF FRONT DOOR (PAINT IS SUPPLIED), REPLACE 1 TILE UNDER DISHWASHER (TILE SUPPLIED BUT WILL NEED GROUT). WHAT WE WEREN'T TOLD WAS THAT THE CUSTOMER ALSO WANTED US TO HAUL A DOUBLE GARAGE FULL OF TRASH AND AS WELL AS THE BACK YARD HAD LARGE AMOUNTS OF TRASH TOO THAT WAS TO BE HAULED. OUR CRAFTSMEN SPENT A TOTAL OF 13 MAN-HOURS COMPLETING THIS PROJECT (2 MEN AT 6.5 HOURS EACH). WHEN THE MEMBER MET WITH ONE OF THE CRAFTSMEN IN THE MORNING, HE ASKED ABOUT HOW LONG WOULD THE KITCHEN WORK TAKE AND WAS TOLD ABOUT 3 HOURS. WHEN HE CALLED US AND SCHEDULED THE WORK, WE INFORMED HIM HOW WE WORK AND ABOUT HOW LONG THE WORK WOULD TAKE IN TOTAL. OUR CRAFTSMEN COMPLETED THIS WORK ON 10/16/08. THE MEMBER WAS NOT AVAILABLE WHEN WE COMPLETED THE JOB OR HE WOULD HAVE BEEN INVOICED ON THE SPOT FOR THE WORK DONE. WE THEN ATTEMPTED TO REACH THIS CUSTOMER BY PHONE, UNSUCCESSFULLY, FOR TWO WEEKS. WE THEN MAILED OUR INVOICE ON 10/29/08. WE THEN FINALLY SPOKE TO THE CUSTOMER BY PHONE ON 11/11/08 AND FOUND THAT THE CUSTOMER WAS VERY UPSET. WE OFFERED HIM A LARGE DISCOUNT (30%) WHICH HE ACCEPTED AND STATED THAT HE WOULD PAY THE INVOICE UNDER THOSE TERMS. WE FINALLY RECEIVED PAYMENT 12/1/08, NEARLY 1.5 MONTHS AFTER THE WORK WAS COMPLETED. IMAGINE OUR SURPRISE WHEN THE MEMBER ARBITRARILY GAVE THEMSELVES AN ADDITIONAL 25% DISCOUNT ON THE CHECK THEY SENT IN. A LETTER ACCOMPANIED THE CHECK BASICALLY STATING "TAKE IT OR LEAVE IT". THE FINAL PAYMENT FOR THIS WORK REPRESENTED A DISCOUNT OF 55%. THE BOTTOM LINE HERE IS THAT THE CUSTOMER WAS COMPLETELY AWARE OF OUR TERMS OF SERVICE AT THE TIME WE BEGAN THE WORK. HE KNEW THAT WHAT HE HAD ASKED US TO DO COULD NOT BE COMPLETED IN THREE HOURS WITH ONLY TWO MEN. HE AGREED TO OUR TERMS, THEN WHEN PRESENTED WITH THE BILL, DECIDED TO NEGOTIATE AND STALL INSTEAD OF JUST PAYING OUR RIGHTFUL INVOICE. THEN WHEN HE FINALLY DID SEND PAYMENT, HE SHORTED THE BILL AN ADDITIONAL 25%. I GIVE THIS MEMBER AN "F" RATING."

"THANK YOU SO MUCH FOR YOUR KIND WORDS, I WILL BE SURE TO PASS THEM ON TO MY STAFF. IN REGARDS TO YOUR COMMENTS CONCERNING LATENESS AND COMMUNICATION, LET ME JUST SAY THAT THERE IS NO EXCUSE FOR EITHER. WE ISSUE EACH CRAFTSMAN WE EMPLOY A COMPANY CELL PHONE TO COMMUNICATE WITH OUR CUSTOMERS AND IT SIMPLY WAS NOT USED. ALSO, OUR MOTTO IS "IF YOUR NOT EARLY, YOUR LATE!" AND THIS IS INSTILLED INTO CRAFTSMAN FROM THEIR FIRST DAY WITH US. WE STRIVE TO EXCEED OUR CUSTOMER'S EXPECTATIONS ON EACH AND EVERY JOB WE PERFORM. THANK YOU AGAIN FOR CHOOSING HANDYMAN MATTERS!"

"THANK YOU FOR YOUR COMMENTS. I APPRECIATE ALL THE POSITIVE FEEDBACK THAT YOU HAVE PROVIDED. I MUST CLARIFY HOWEVER THAT WE HAVE A MINIMUM CHARGE WE HAVE TO HAVE IN ORDER TO PROVIDE THE LEVEL OF SERVICE, AVAILABILITY, QUALITY AND PROFESSIONALISM THAT YOU COMPLEMENTED US ON IN YOUR REVIEW. WE ALWAYS TELL OUR CUSTOMERS THAT IF THEY HAVE OTHER SMALL THINGS THEY NEED DONE, WE CAN HANDLE THEM AS WELL WITHIN OUR ONE HOUR MINIMUM. AND SINCE WE BILL IN 15 MINUTE INCREMENTS AFTER THE FIRST HOUR, INSTEAD OF FULL HOURS, IF IT TAKES A LITTLE LONGER TO COMPLETE YOUR TASKS, THE COST IS REASONABLE. MAKE A LIST, WE'LL HANDLE THEM ALL!"

"THANK YOU SO MUCH FOR YOUR KIND WORDS. WE ALWAYS STRIVE TO MAKE EVERY CUSTOMER'S EXPERIENCE JUST LIKE YOURS."

"I'M BLUSHING! THANK YOU FOR THE WONDERFUL REVIEW!"

"AS THE OWNER, I AM RESPONSIBLE FOR THE ACTIONS OF MY EMPLOYEES. UNLIKE MOST OF THE COMPANIES IN HANDYMAN SERVICE INDUSTRY, WE HAVE FULL TIME OFFICE STAFF TO ANSWER OUR PHONES AND PROVIDE OUR CUSTOMERS WITH SUPERIOR SERVICE. UNFORTUNATELY, SOME CALLS DO "FALL THROUGH THE CRACKS" AND EITHER THE VOICEMAIL SYSTEM PICKS UP THE CALL OR IT GOES UNANSWERED. ON THOSE OCCASIONS WE MAY MISS THE CALL ENTIRELY AND ARE NOT ABLE TO CAPTURE ANY CALL BACK INFORMATION. OUR GOAL IS TO HAVE EVERY CALL ANSWERED BY ONE OF OUR TRAINED STAFF. IF WE MISSED YOURS, PLEASE CALL US AGAIN SO THAT WE MAY HELP YOU WITH WHATEVER HOME REPAIR ISSUES YOU MAY HAVE. BOB MABRY, OWNER."