About us
Tree Service and stump removal
Business highlights
Services we offer
Tree Service and stump removal
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
81% | ||
3% | ||
3% | ||
9% | ||
3% |
"That's our goal! Thank you for the opportunity to work for you. Texas Tree Service"
"Thank you Ms. [Member Name Removed] we appreciate your comments and want everyone to know we will go the extra mile to make our customers happy and their properties look "like a park"!"
"Thank you Ms. [Member Name Removed], we try hard to respond to everyone right away and like to get the job done right then! We look forward to serving you in the future if the need should arise. Again thanks!!"
"Thanks Ms. [Member Name Removed] - please let us know if we can be of service in the future!"
"Thank you [Member Name Removed] for your comments. So glad we could accommodate your needs and look forward to helping anytime you need us! Texas Tree Service"
"Making sure our job is complete and the customer is happy - that is our main goal! Thank you [Member Name Removed] for your comments. Texas Tree Service"
We unexpectedly had to go out of town the afternoon his crew was on the property. In the morning, much of the time, most of the crew just stood around talking. When we returned at 5:00 pm, the crew was gone - many of the live oak cuts were left unpainted while other tree cuts were painted, (even tho I was promised nothing but oaks would be painted.) Smaller tree limbs (1/2" or less in diameter,) were rough cut with chainsaws and pulled off, resulting in ripping bark down the main trunks.
The only reason we upgraded them to a D from an F grade is due to two crew members returning that same evening (unfortunately they were later than we were told and arrived at almost sunset,) to paint the oaks missed and to fix some of this. The next morning, (Sunday) we had to go out and still paint oak cuts that they missed - a total of over twenty. It is obvious that the crew does not work in sync with each other trimming and painting simultaneously as they should.
After one full day with a five-man crew, not 1/4 of the work contracted for in a two day job was completed. There is no way that they could have finished by the end of the second day, and I'm afraid we would have, as indicated in another review, been charged more than estimated, (as no contract was signed,) and TTS would have been back more days to finish what was promised. In dealing with the owner, I would say he has no respect for a client's property and no idea of what his crew can or cannot do in a day.
When I called the owner the next morning to let him know that we did NOT want them to return, he of course whined, but after talking with my husband, relented. On Monday, two crew members came out to clean up the mess that they left; the owner "did not charge" so we were supposed to feel grateful, I guess.
In the end, we contracted to pay him for just one day - $5500 - a ridiculous amount of money for the amount of work completed. We'd have felt better if 50% of the work had been accomplished, but we wanted him and his business off the property. His crew foreman is a good guy; he and his crew were respectful and very polite, but honestly, only one or two men knew anything about trimming trees.
Since Texas Tree Service was here, we haven't had one person say anything but that they wished we'd done some asking around first since we are relatively new to the Kerrville area.
If you have just large stumps or dead trees to remove, they might be your ticket, but for a complete job to be finished professionally, on time, and as promised, you might want to look around.
I would insure that a firm written estimate be place prior to starting any work, I did not have that in place and the bill was more than I had anticipated.
Licensing
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