I have been using Underwood's for many years. I cannot thank him enough for helping me out anytime I need it. Always prompt, fair, and most importantly, trustworthy. Hard to find now days.

I have used Lee Underwood since 2005. He has responded quickly and in a reasonable time. I recently had an issue with my thermostat Lee came out and replaced some batteries , I was so embarrassed . He didn't charge me for his valuable time now thats what I call service.

Excellent service. Reasonable cost. I am very happy to have found a company I trust!

Mr Underwood was nothing but professional and forthcoming with information to enable me to make a good confident decision. There was no hard sales, no judgement for condition and age of current systems. I was pleasantly surprised that this company was as described by persons recommending. HONEST. Something I’ve not had the pleasure of experiencing lately when doing home repairs

We have heat

I am a contractor in town and I spoke with Lee. He figured it was a simple fix so talked me through the repair over the phone so he did not need to do a service call nor charge me anything. I would highly recommend him for any a/c or heater work.

The Underwood's were extremely helpful and professional. It is such a blessing to deal with an honest and reasonable business that follows through. The heater works wonderfully. THANK YOU, The Carrillo's

Great response and service performed in a workman like manner!

I use them exclusively and couldn't ask for better service.

I HIGHLY recommend Lee Underwood's Heating and A/C. I had my brother's heat worked on and I am from San Antonio. I was recommended to Mr. Underwood through a friend who lives in Kerrville. Mr. Underwood was amazing and his office staff were awesome. They were MORE than fair, generous, courteous and we had same day service! Mr. Underwood was straight forward and very, very honest! We were so grateful to his service and will be using him again for all our heating and ac needs! Homegrown company equals honesty, caring and quality! If I would have had this work done in SA it would have cost me twice as much!

On time and professional

Took a while do to manufacturer not wanting to honor a part made by their own sub-contractor. (several weeks IIRC) Lee personally went to bat for my elderly mother to get a major repair done under warranty. He had to have a personal meeting with the manufacturer representative to get this straightened out. AND while all that was going on, Lee and his wife made a service call on a Saturday to keep mom's air conditioner limping alone. Thanks to Lee's efforts and record keeping (A/C installed 8 years ago but still under extended warranty) my mother's A/C was repaired under warranty. THANK YOU Mr. Underwood for your efforts in getting this done, AND keeping my mother cool in the process!!!

excellent speed and quality work, have used lee for over 10 years

Mr. Underwood was delayed, as the job he was working on prior to our appt ran into some problems. So, late arrival, but very pleased with the outcome. My husband went with him to check the a/c. He showed him how to clean the a/c coils and answered all the questions. We would definitely use Lee Underwood in the future. Professional and very knowledgeable.

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It turns out when we had our roof put on that an extension was put on our furnace exhaust that was not supposed to be put on. It needed the original height put back on or the furnace worn't work.. That was bad as it made the furnace not operate at all. We had a different provider out several times -  charged us each time and they wanted to put over $600.00 worth of parts on and then they said that was no promise that it would work. If it didn't we were out over $600.00. They also suggested we put in a new furnace. We did not do anything trying to decide what to do when a friend from Church suggested we call Lee Underwood. We did - Lee came out and the first thing he said was...did you get a new roof put on? Yes, I told him and he knew right away that the exhaust pipe had been extended. He cut it back down to the proper height and we went in the house and wa-la - the furnace took right off. Nice man - great service and very knowledgeable. We will use Lee in the future.

Turned out the Heat Pump system had three problems which the "original supplier" failed to find or fix on multiple occasions. Lee found all three on his first visit and fixed two. Lee bypassed the third problem so the unit would perform adequately while waiting for parts. He then came back "on his own time" i.e. well after normal working hours, to FIX the remaining problem. In addition to fixing the problems for a reasonable charge Lee saved me a lot of worry on a trip out of town during the cold weather. He will be my regular AC service supplier.

Mr. Underwood was out of town and the furnace would not come on. Temp outside was in the 20's. We called American Home Shield in desperation. After 2 weeks, 3 different repairmen they sent and the replacement of 2 parts that didn't work due to improper installation, Lee came out and corrected the errors. We are up and running again. Lee is our HERO.

Mr. Underwood came out and checked the heater in question and as we had two separate units he also checked on the other one. He had to climb into the attic space for the second unit, tight space. He made some recommendations for the attic unit to be done in near future, but both units were working fine. He was very knowledgeable and professional. We will definitely have him out again for any needed work.

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Called late in afternoon around 2 pm he was here after he finished a job, I have called upon this company twice and have been extremely happy. From the lady who answers the phone to the gentlemen who comes to the house very professional and extremely courteous. Have recommended this co several times. thank you

Located the problem in a few minutes (chewed wire under home). Extremely honest. Repaired wire and recharged the system. $80.00 service call, $20.00 to find and repair wire, $50.00 for freon.  Would highly recommend this company. Did not try to sell me anything, but was very knowledgeable when asked him about a new unit in the future. Very reasonable, good warranty, knew which manufacturers to avoid. Hard to find honest and professionals these days, this company is both.    

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