About us
The Pampered House, Inc. started in February of 2001 with the intent of supplementing our income. From cleaning just a few homes each month to cleaning hundreds, we have grown our company into a streamlined service. Most of our business comes from referrals by happy clients who love our service. We not only say Thank You to clients who refer us, but we also reward them with free cleanings. The maids at the Pampered House are bonded and insured for your protection and peace of mind. We know our company’s reputation mostly depends on the skills and attitudes of the maids that work for us. Here at the Pampered House we believe in the WOW! factor. That’s why we are very selective with who cleans for our company. The maids that work for us are trained to have an eye for detail. We have several maids that have been cleaning houses for our company for over 9 years and in turn have been cleaning the same clients for that same amount of time. Put our maids to the test, you’ll notice the difference. Cost is determined by job.
Business highlights
Services we offer
Housecleaning & Maid Service.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- Check
- Visa
- Discover
- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 16% | ||
| 6% | ||
| 0% | ||
| 0% |
Filter reviews by service
On the second trip out the two hanging lights were not still not cleaned even though I specifically pointed that out but the window sills and blinds were cleaned. Several overhead lights (bathroom) still had dust. The air vents were dusty and not cleaned.
The areas that they did clean were done well but I expected a lot better.
I expected a "deep clean" but seems I only got a basic dust down for areas at and below eye level.
The cleaners were very friendly and courteous and professional in their attitude but overall, I cannot recommend them.
My wife filled out the form on their web site. Shortly thereafter, she received a call from Kelly, the owner. Kelly asked questions and they had a general discussion about what we were looking for. They made an appointment for Kelly to visit our home the next day.
Prior to the appointment, Kelly called to confirm. She arrived promptly and, with great detail and professionalism went through the house noting what we wanted accomplished.
The rate was fair and an appointment was made for the next morning. There is no contract, no fine print. She agreed to clean our house. We agreed to pay her for it. Couldn't be simpler. Why does there have to be a contract anyway?
The Cleaning Person arrived a couple of minutes early. When she came into the house (I work at home), she asked some general questions, but it was obvious that she knew the details already.
She was great! A great cleaning job, a positive attitude, a great personality and lots of smiles. It was clear that she enjoyed her job and that just made the experience that much better.
Everything about this company is head and shoulders above every other cleaning company we have dealt with. It isn't even close.
There really should be a higher score than A.
And, oh, when my wife came home from work she was even more pleased than I was. And, as all husbands know, that is the most important thing.
Kelly, the owner, sent two maids out to my house for the cleaning. They arrived on time: the first one was actually about 10 minutes early. They asked me a few questions about specific areas that I thought might need extra attention. I told them I was concerned about my newly installed laminate floors. I had been told by my installer that laminate floors were extremely sensitive to standing water, and that I should not mop them in a traditional fashion. I gave the maids my Swiffer pad "mop" and laminate floor spray to use.
I saw them "mop" the floor with the Swiffer and spray, but when they left I could still see some dirty spots on my floor. I also noticed that a couple of vases in my master bedroom were still pretty dusty. I wasn't going to make a fuss over it since everything else turned out great, but Kelly called me the next morning to check up on the job. I expressed my disappointment over the floors and the dusting, but I told her I would do it myself.
Even though I wasn't making a big fuss about it, she said she wanted to make it right. She also said it was important to her to follow up on jobs in person so that she could make sure her maids were cleaning up to her standards. She stopped by my house a couple of hours later and walked through everything. She found areas in my master bedroom that her maid overlooked that I never would have even noticed.
As for my floors, Kelly explained to me that the Swiffer and spray do very little to actually clean your floors. She said that in over 10 years of mopping laminate floors, she has never had a client complain of subsequent water damage. She assured me that her maids wring out their mop three times each time they re-wet it. In order to allay my fears, she said she would instruct her maid to mop my floors in very small sections, and dry each section with a cloth before moving on to the next.
She sent her most tenured employ to my home that same afternoon to mop my floors and detail my master bedroom. It took the maid about 45 minutes to do everything and she had me look over everything before she left. Kelly did not charge me for the follow-up service.
It is great to do business with somebody who values their work. and holds their employs to a higher standard than I do. I highly recommend The Pampered House maid service to anyone. I will definitely be using their services again.
The cleaning overall is very good and they are very very professional
Licensing
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