Metro Express Service logoApproved Pro
Approved Pro

Metro Express Service

4.3(
56
)
Heating and Air Conditioning Service, Air Duct Cleaning, Insulation Service,

About us

Our company was founded in 1987, and today, we’re still delivering top-quality heating and air conditioning repair services all across the DFW Metroplex.

Business highlights

Family owned & operated
Emergency services offered
38 years of experience

Services we offer

HVAC, Sales, Service All Makes and Models, Trane Top Ten Dealer

Services we don't offer

Boilers, septic tanks, garage doors

Amenities

Emergency Services

Yes

Free Estimates

Yes

Warranties

Yes

Senior Discount

10%

Accepted Payment Methods

  • American Express
  • Financing Available
  • Check
  • Visa
  • Discover
  • MasterCard
Reviews
4.356 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
73%
4
9%
3
2%
2
4%
1
13%
Write a review

Filter reviews by service

Showing 1-25 of 56 reviews
Brigida F.
Apr 2022
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$75,000
Everything went great! Really happy with their service. Thank you
Jeff G.
Mar 2022
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$12,000
Great Jonathan had it figured out quick and replaced part up running with hour after arriving.
Sophia M.
Jul 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$29,300
Great! Robert did a fantastic job. Very personable. Gave tips about cleaning units. 2 times a year. Once in spring and once toward the end of summer.
Jerry B.
Jun 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$1,400,000
Great. Work was done professionally and timely. Highly recommend
Shauna F.
Apr 2021
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
Great! MES always provides great HVAC service, very thorough, careful. We wouldn't go anywhere else.
Mike R.
Jul 2020
1.0
Heating and Air Conditioning Service
$7,000
I scheduled an appointment to get my air conditioner fixed. At the end of the appointment window, the dispatcher called to say the technician was 20 minutes away. After waiting for an additional hour, I called back. Dispatch said he was 20 minutes away and apologized. They said he was stuck in traffic. When he arrived, the technician was very abrasive and hardly made an effort to wear a mask in my house. It was obvious the technician had been smoking weed. After looking at the air conditioner for 10 minutes, the technician said the only option was to replace the entire system and began going through pricing for a new unit. It was clear his only intention was to sell me a new unit. I had a second company come out and they had no issue fixing my current system. Very disappointed in metro express.
Response from

"Mr. [Member Name Removed], I want to apologize for being late, our technician not wearing his mask and not inspecting your system properly. I am refunding your $59.95 to your credit card due to the experience you had with our company. Metro Express Service is constantly updating our policies regarding the COVID 19 guidelines and take this issue very seriously. All our employees must wear their masks at all time, and the technician will be reprimanded. Again, I apologize for all the issues you had with our company. I would like to offer you a free maintenance ($59.95) because this is not how our company takes care of their customers. I will make a note on your account if you would like to schedule. Sincerely, Lora Murphy Metro Express Service"

Sheila S.
Jun 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$15,000
The tech Chris gave us important info on our system and what the system may need in the future.
Greg K.
Mar 2020
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$20,000
Tremendous. Technician was great and knowledgeable
Lynn S.
Sep 2019
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
How terrific was that! Came home to our condo from work and the air condoning was not running, YIKES! Made a call to Metro Express Service at 5 pm, they came out the same day to provide an estimate. Work was completed on time and within budget by a very professional crew. Will definitely call MES again for annual check-ups. Very satisfied customers with two happy cats!!! (Downtown Dallas)
Debbie N.
Jul 2019
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$78,000
Our A/C went out on the hottest day of the year! Shawn with MES not only rescued us, he went above and beyond. He not only made the necessary repairs, he stayed and made sure the system was running properly.
C G.
Apr 2019
1.0
Heating and Air Conditioning Service
outrageous quote
Stefan H.
Feb 2018
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$1,100,000
Within 2-3 days of the quote, installers showed up on time and worked diligently all day to replace the outside unit and the air handler in our 2nd story attic. We also had them run larger ductwork to one of the rooms upstairs that needed better air flow for cooling. The Trane xv20i has had no mechanical quality issues at all and we have seen savings on our electric bill. The "B" grade is related to the technicians' (not installers) limited experience with the smart thermostat which may have improved by now as it was relatively new back then. I've awarded an A for cost but, to be fully transparent, we didn't solicit additional quotes and may have been able to find slightly better pricing. Included in the pricing was 2 free years of maintenance and, I'm sure, some buffer to cover the 0% interest/5 years loan.
Mark B.
Jul 2017
1.0
Heating and Air Conditioning Service
$402,500
NOT worked since. They have sent technicians out everyday and not one can fix the problem
Response from

"I apologize for the delay with the response to this review. Our service manager has taken care of the issues with the new air handler and the tenant is cooling and hopefully will have no more problems. We have given Mr [Member Name Removed] 5 year MES Agreement on the new air handler, that includes Air & Heating Maintenances as well as Parts & Labor. We also, gave them a Preventative Maintenance Contract for the outside condenser for 5 years. This includes the Air & Heating Maintenances with a 10% discount for repairs. The value of these contracts is $1200.00. If there are any problems or if Mr. [Member Name Removed] or his tenant have any questions please don't hesitate to call. We appreciate all our customers and sincerely apologize for the inconvenience this has caused. Metro Express Service"

Susan K.
Jul 2017
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$6,000
I have a contract. It's a local guy, and I was referred to them by a friend.
Dan F.
Jun 2017
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$500,000
Everything went great
Don M.
May 2017
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$280,000
I would give them all A's.
Don M.
May 2017
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$20,000
I've used them for about ten years.  I would give them an A on everything.
Tammy B.
May 2017
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$1,000,000
Went perfect. We talked to Norman and were impressed with him. We had talked and interviewed about 4 other HVAC companies, but Norman did such a thorough job explaining everything; he simply won our trust. The AC-Heating unit went in the next day.
Bart P.
Mar 2017
3.0
Heating and Air Conditioning Service
$5,900
MES has been out to my house about twice a year since the evaporator coil was originally replaced by them in 2012 under manufacturer warranty. They have yet to resolve the leak issue. The system is out of Puron after being filled in October 2015. 13 pounds and the tech was going to refill it with $500 worth of refrigerant without fixing the leak. On the bright side, their price seems to be about the same as other estimates and they do get people out to look at issues pretty quick. This doesn't make up for multiple calls on the same issue and no resolution. Bottom line is I went to another company for a complete AC replacement.
Dorene S.
Feb 2017
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
We've had the service contract ever since and we've been pleased with them. We had called around and it wasn't excessively cheap, but it wasn't really expensive either.
Dorene S.
Feb 2017
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$7,500
They're very good. They're very reliable and dependable and they do good work. Different people come out each time to do the work, but it doesn't seem to matter because they're all good. They show up when they say they will. Every once in a while, we've had to replace a part or something and I think in those cases, under the contract, the labor is covered and we have to pay for the part but they're very reasonable.
Ulysses & Barbara W.
Dec 2016
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
$25,000
.
David K.
Oct 2016
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
unknown
Vicki R.
Aug 2016
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
unknown
William K.
Aug 2016
5.0
Heating and Air Conditioning Service
Yes, I recommend this pro
unknown
Showing 1-25 of 56

Licensing

Bonded
Insured
Licensed*

Trade License Number

TACLB009355E

Trade License Locale

TX

Trade License Authority

Texas Department of Licensing & Regulation

Trade License Expiration

03/28/2023

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Metro Express Service is currently rated 4.3 overall out of 5.
Monday: 7:00 AM - 8:00 PM Tuesday: 7:00 AM - 8:00 PM Wednesday: 7:00 AM - 8:00 PM Thursday: 7:00 AM - 8:00 PM Friday: 7:00 AM - 8:00 PM Saturday: 7:00 AM - 4:00 PM
Metro Express Service accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Metro Express Service offers free project estimates.
No, Metro Express Service does not offer eco-friendly accreditations.
Yes, Metro Express Service offers a 10% senior discount.
Yes, Metro Express Service offers emergency services.
Yes, Metro Express Service offers warranties.
Metro Express Service offers the following services: HVAC, Sales, Service All Makes and Models, Trane Top Ten Dealer
Boilers, septic tanks, garage doors

Contact Information

506 North Rd, Kennedale, TX 76060

Service Hours

Monday:7:00 AM - 8:00 PM
Tuesday:7:00 AM - 8:00 PM
Wednesday:7:00 AM - 8:00 PM
Thursday:7:00 AM - 8:00 PM
Friday:7:00 AM - 8:00 PM
Saturday:7:00 AM - 4:00 PM
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