Metro Express Service

4.4

(15) Verified Reviews

Founded 1987 • With Angi since October 2016

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Service Categories

Licensing

Licensed
  • Trade License Number
  • TACLB009355E
Bonded
Insured
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Hours

Monday
7:00 AM - 8:00 PM
Tuesday
7:00 AM - 8:00 PM
Wednesday
7:00 AM - 8:00 PM
Thursday
7:00 AM - 8:00 PM
Friday
7:00 AM - 8:00 PM
Saturday
7:00 AM - 4:00 PM

Company Contact

506 North Rd

Kennedale, TX 76060

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Description

Our company was founded in 1987, and today, we’re still delivering top-quality heating and air conditioning repair services all across the DFW Metroplex....

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Verified Reviews

4.4

(15) Verified Reviews

Write a review
Ratings Distribution

5

12

4

0

3

0

2

0

1

3

Rating Details

Price

4.7

Professionalism

4.2

Punctuality

4.4

Quality

4.3

Responsiveness

4.5
Read reviews by category
HVAC Companies (15)
Showing 1-10 of 15 reviews
5.0

04/23/2021

Great! MES always provides great HVAC service, very thorough, careful. We wouldn't go anywhere else.

DESCRIPTION OF WORK
HVAC seasonal checkup

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 04/23/2021

1.0

07/18/2020

I scheduled an appointment to get my air conditioner fixed. At the end of the appointment window, the dispatcher called to say the technician was 20 minutes away. After waiting for an additional hour, I called back. Dispatch said he was 20 minutes away and apologized. They said he was stuck in traffic. When he arrived, the technician was very abrasive and hardly made an effort to wear a mask in my...

DESCRIPTION OF WORK
Air conditioning repair

CATEGORY heating & air conditioning/hvac

COST $70

SERVICES PERFORMED? Yes

WORK COMPLETED ON 07/11/2020

SERVICE PROVIDER RESPONSE

Mr. [Member Name Removed], I want to apologize for being late, our technician not wearing his mask and not inspecting your system properly. I am refunding your $59.95 to your credit card due to the experience you had with our company. Metro Express Service is constantly updating our policies regarding the COVID 19 guidelines and take this issue very seriously. All our employees must wear their mas...
5.0

06/30/2020

The tech Chris gave us important info on our system and what the system may need in the future.

DESCRIPTION OF WORK
Maintenance air conditioner

CATEGORY heating & air conditioning/hvac

COST $150

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 06/26/2020

5.0

03/16/2020

Tremendous. Technician was great and knowledgeable

DESCRIPTION OF WORK
Spring check up

CATEGORY heating & air conditioning/hvac

COST $200

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 03/16/2020

5.0

09/05/2019

How terrific was that! Came home to our condo from work and the air condoning was not running, YIKES! Made a call to Metro Express Service at 5 pm, they came out the same day to provide an estimate. Work was completed on time and within budget by a very professional crew. Will definitely call MES again for annual check-ups. Very satisfied customers with two happy cats!!! (Downtown Dallas)

DESCRIPTION OF WORK
Air-Conditioning

CATEGORY heating & air conditioning/hvac

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 09/04/2019

5.0

07/10/2019

Our A/C went out on the hottest day of the year! Shawn with MES not only rescued us, he went above and beyond. He not only made the necessary repairs, he stayed and made sure the system was running properly.

DESCRIPTION OF WORK
After-hours A/C repair

CATEGORY heating & air conditioning/hvac

COST $780

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 07/09/2019

5.0

02/10/2018

Within 2-3 days of the quote, installers showed up on time and worked diligently all day to replace the outside unit and the air handler in our 2nd story attic. We also had them run larger ductwork to one of the rooms upstairs that needed better air flow for cooling. The Trane xv20i has had no mechanical quality issues at all and we have seen savings on our electric bill. The "B" grade is related ...

DESCRIPTION OF WORK
Our A/C system died a week before our wedding in May of 2015.

CATEGORY heating & air conditioning/hvac

COST $11,000

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 05/11/2015

1.0

07/16/2017

NOT worked since. They have sent technicians out everyday and not one can fix the problem

DESCRIPTION OF WORK
New air conditioning unit on July 11,2017

CATEGORY heating & air conditioning/hvac

COST $4,025

SERVICES PERFORMED? Yes

WORK COMPLETED ON 07/16/2017

SERVICE PROVIDER RESPONSE

I apologize for the delay with the response to this review. Our service manager has taken care of the issues with the new air handler and the tenant is cooling and hopefully will have no more problems. We have given Mr [Member Name Removed] 5 year MES Agreement on the new air handler, that includes Air & Heating Maintenances as well as Parts & Labor. We also, gave them a Preventative Maintenance C...
5.0

07/03/2017

I have a contract. It's a local guy, and I was referred to them by a friend.

DESCRIPTION OF WORK
.....

CATEGORY heating & air conditioning/hvac

COST $60

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 01/15/2017

5.0

02/01/2017

They're very good. They're very reliable and dependable and they do good work. Different people come out each time to do the work, but it doesn't seem to matter because they're all good. They show up when they say they will. Every once in a while, we've had to replace a part or something and I think in those cases, under the contract, the labor is covered and we have to pay for the part but they'r...

DESCRIPTION OF WORK
We use MES. We have a contract with them and they come out twice a year. They recently did a general maintenance.

CATEGORY heating & air conditioning/hvac

COST $75

SERVICES PERFORMED? Yes

HIRE AGAIN? Yes

WORK COMPLETED ON 10/15/2016

Services Offered

HVAC, Sales, Service All Makes and Models, Trane Top Ten Dealer

Services Not Offered

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General Information
Free Estimates
Yes
Eco-Friendly Accreditations
No
Payment Options
Visa, MasterCard, Discover, American Express, Check, Financing
Senior Discount
10%
Emergency Service
Yes
Warranties
Yes