Keller Computer Care

First, I have used them several times in the past for my computer problems and had no issues therefore didn't think twice about taking my phone there to be fixed. Took my phone in to fix the LCD screen (was not cracked) and they had to order the part which took several days, but I am not complaining about that. Went in to pick it up and they said something was still wrong with the screen and they would have it fixed within the hour. Went back to pick up the phone an hour later and the outside trim was broken and the on/off button did not work NOTE: BOTH WERE NOT BROKEN WHEN IT WAS TAKEN IN THERE!! This was pointed out about the trim and that it would be an additional $25 to fix even though THEY BROKE THE PART. Then the on/off button was told did not work and was informed just to take the battery out or there is an APP where you can turn your phone on/off.. Which makes absolutely no sense!! When I got home the screen went white, so took the battery out but since the on/off button does not work which THEY BROKE could not turn back on. Called first thing this morning and was told they would have to talk to Mike (owner) about the situation and I was told they would message him through IM since that was the only way they could contact him.. Called back at 2:45 and was told they have not talked to him and still have NOT ordered the parts for the broken parts of my phone and again to remind y'all THEY BROKE! So here we are over a week later, with no phone and more problems with it from when I dropped it off... STAY FAR FAR FAR AWAY FROM THIS PLACE.

Brought my computer in & the new part to be installed with it. Said it would be done in a few hours. 2 days later when it was ready I picked up a tower with a DVD player place in the tower so far back it would barely open. It should have been flush mounted just like the original one. When it opened it hit the sides. I called & emailed but Michael refused to return my calls & never emailed me back. after weeks of trying to get a hold of them I gave up & brought it to someone else to repair. The new guy was totally shocked at the horrible job they did & it a hour had it put together correctly & working correctly again. One thing I want to point out is Michael didn't do the horrible work, but a older woman in his shop. I really don't think she has a clue as to what she is doing. Michael should have returned one of my 10 calls over 2 weeks to see what was wrong. I will never use them again & will never recommend them to anyone!

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