Diamond Pools Inc

They came out one day around may- June Juan the tech said he could not do anything that the pool was to green and had to be drained. Well I canceled drainage services for the pool, After that I thought they would stop showing up. They did but I continue to get monthly invoices, I asked the owner Carlos to review and remove this invoices since no one has been cleaning my pool, I have been doing it and my friend and my brother. I also have been buying my own pool chemicals. Of course I am not and expert pool tech. So my pool does not look it’s best. The owner Carlos said well out trucks have gps, I said well the gps does prove they get off and do the job, you you’d have more control on your staff, and get before and after pictures with a time stamp. Well again he did not say anything Next month comes I get another invoice for work un done, I am not paying for services that I am not getting. Good thing I just recently installed cameras and his techs noticed and oh wow they even desired to text me to let me know they where there since 3months. Well y’all should see my pool. Not cleaned and it’s been less than a week. Do not trust this company. Thief’s. I work in a gc/ carpet cleaning ect. I mange my crews yes we have gps that does not warranty they did the job, I always have take before and after pictures, and after I talk to the costumer to make sure the job was what they expected. People this is for everyone please if you hire this company Make sure you have cameras outside. I would also recommend you to go test your own pool after they clean it. Because they are not doing the job. They are just charging. I seriously wouldn’t have. Problem paying for a job they did, but this is just stealing people’s hard earned money. I do not recommend Carlos the owner, lady reception, Juan, Robert, Craig. Hire someone else.

The repair guy showed up unannounced, even though I specifically said I wanted to be there when he arrived, so immediately got a bad taste. They tried to charge me $290. I ended up paying $240 for them to change the pilot igniter. An easy task that shouldn't cost but a hundred bucks. They overcharge, playing on the ignorance of homeowners. I contested the ridiculous price, and he gave me a "mercy" $48 off. And it's a part that was changed 6 months ago too. The heater worked for like 3 days and went kaput again. I asked for a refund on the igniter and he ignored my request. I will never speak to this company again.

After dealing with endless sub-par pool providers, Diamond Pools was not only able to make my pool sparkle again but have been nothing but professional and efficient. You owe it to the safety and health of your family. My pool was always hazy, over chlorinated and not suitable for swimming after spending a huge amount of $ with other providers. Carlos is professional, detailed and knowledgeable. Andrew, our technician is amazing. Sadly selling my home but HIGHLY RECOMMEND this family owned business!

Carlos & his guys have always been very professional and have done an excellent job. We have an older pop-up type system. his techs have made it work beautifully. When we purchased the home, the pool was kinda rough, so we had them re-surface & it turned out wonderful!! I use a pool cover in the fall, winter & spring due to large trees. They charge me less during those months & regularly come out to check the chemicals, They also install & remove the cover as soon as i am ready. We are selling the home soon and I will strongly recommend that the new owners continue with their service.

Difficult company to deal with from Day 1. Unauthorized charges for "additional" salt and filter cleaning. Zero communication on these charges and zero interest from the owner to discuss other than plenty of the "just pay me" attitude. We are the easiest customer to deal with and Diamond Pools lost us in 2 months. I had valve settings wrong, the skirt was missing from the creepy crawler.. plus unauthorized charges. Strike 4 - Count me out. Ridiculous company- don't even think about using Diamond Pools. Customer service and owner integrity do not exist.

I had purchased the salt unit with the intention of installing it myself, but I was unable to uncouple the piping (the original installer had not followed the product instructions and had screwed it too tightly). Previously, I called two other pool-service companies, but they refused to install equipment that I had bought (they preferred getting the materials mark-up to gaining a new customer, apparently). Diamond did a good job and in a relatively short turnaround time.

Very well, most responsive company and very informative. Went the extra mile to show up, walk me thru the intricacies of owning a pool (my first) and provided excellent follow-up responses.

They've been doing work for me for several years. We have them come out monthly all year. They are consistent. If there's a problem they fix it.

They have been a pleasure to deal with. Our system has been exhibiting a fair number of technical failures over the past two years, and, Diamond Pools has been as good as you could ask for in getting things fixed. Personally, I am not sure I ever want to own a pool/spa again. We are part time residents here in Texas, so, my frustration with the system is probably more tied to lack of enjoying it more regularly.

This Job went Great. Carlos is Surprisingly quick on messages and worked me into the schedule on the Weekend. His Estimate was right on. The Individual Tech (Cory) that did the work was Terrific. He was all Professional and got the job done quickly and efficiently. Pool filter works great. Must admit I was a bit surprised when he came up to the door and I was guessing he had a question to ask, Instead, he told me he was done. Took time to show me how the Filter worked and what to look for on the pressure Gauge, to know when it was time to backwash. I was dreading this install but Diamond Pools made it a pleasant, Stress-Free experience. Again my Thanks to Carlos, Cory and Diamond Pools.

The owner of the company called and made it right by refunding the diagnostic charge. Thank you.

Guys finished within estimated time. Reps responded to inquiries via text and voice. There were a few areas where the guys weren't as thorough that I hope doesn't become a concern in the future. But they were definitely priced competitively, compared to a few other bids I received.

Fine. We have not had any problems and the service has been good.

Initial analysis of work needed and estimate for the work were on target. They took our pool from green to prestige in fewer than estimated days. Looks as good as new. Had to make one minor equipment repair. Very pleased. Weekly service good and unintrusive.

We are so very pleased with our new pool built by Diamond Pools! It is, not to coin a phrase, Diamond Beautiful! Not only was the project competitively priced, it was personally managed daily by Mr. Carlos Pizarro, the President of Diamond Pools, Inc. We discovered that this is his management style – to personally manage each pool under construction. The project was perfect – from selection of stone and tile to making sure that our whole backyard was kept clean and all the grass and sprinklers were restored perfectly. Diamond Pools is a very professional company that created a very exciting pool and a fantastic oasis. We greatly appreciate Diamond Pools, Inc and would, and we have, recommend to anyone that wants the perfect pool!

The installer was VERY knowledgeable in pool heater installation, code requirements, etc. He did not have the exact fittings he needed, and could have easily short cut the installation using alternative fittings, but he went to get the correct fittings to install the heater correctly. The heater works great, installation is clean and professional, and the price was way less quoted by Leslie or A-Quality. I got estimates in the 3200.00-3600.00 range for heater and installation from those 2. Buying it myself online for 2100.00 and 400.00 to Diamond pools for installation saved me a fortune. It's been installed and operating great for 3 months now.

They clean my pool weekly and do an incredible job. I've used them since 2009. Any time I need equipment repair, the pricing is very competitive and they are there to fix the problem usually the same day. I have no intention of ever using anyone else,

I'll just say if you need work done on your pool look elsewhere. His service guys are great, but when it comes to coming through on his estimate and delivering, I give him an F. Once the work started our estimate went from around 13k to 26k! They said they 'found more', but his sub-contractor made the mistake of telling me they expected to find more before they even started the job! I'm sorry, but that should be included in the estimate and if not needed, then credited back later. A estimate should not double once the work gets started, especially when the numbers are in the 1000's! We were able to talk them down to around 19k, but still were far from where we started. We are newly weds and just moved into this house so what we're told is what we expect to pay. The straw that broke the camel's back for me with this company was they took the pool light off during the repair, which is fine. However when we went for a swim in the pool the light must have not been installed back correctly because there were electrical currents shocking us in the water. When I let Carlos know he acted like he could careless (said he would come out and never did), when a typical response should be, oh, I'm so sorry we'll get out there and fix it right away. He does not hold himself accountable for anything, this is just one example. We will have to pay for the light to be fixed by another company who knows what they're doing. I could go on, but really am just writing this so people can make an informed decision on who they choose to hire. He will tout his contract with Hurricane Harbor, but my guess is he just helps someone who has the actual contract. Don't listen to a word that comes out of his mouth about "They may not be the cheapest, but they'll get the job done right". BS.

I really like my pool guy Brian. He is knowledgable and doesn't try to up sell.

This company is very professional and dependable. I had an issue with one of the pumps and they were able to handle it fast and for less money than Leslie's. I had a different company take care of my pool before Leslie’s (Texan Blue) and I felt they were not doing their job. My pool was dirty and they charged me for a service I did not request and never refunded my money. Their customer service took my name and number and forwarded the message. That was back in February... I'm still waiting.

My wife and I decided to add an in-ground hot tub to our existing pool. We had several companies come out and give us estimates and opinions on what to do. When we came across Diamond pools, we had them come out. The owner himself, Carlos, came out to give us an estimate and consult with us. Not only was Carlos friendly, he was super knowledgeable and full of ideas. Carlos drew up an estimate and build plans for the hot tub. Not only were the plans far better than the other companies, he worked with us on the price more than any other company. When Carlos and his crew finished the hot tub we were blown away, it was far more than we expected. The hot tub is beautiful, as if it were meant to be there. Carlos communication was great, his crew worked steadfast and they kept the pool and area clean throughout the entire process. I have already recommended Diamond pools to friends and family.

We had a situation last week where the pool pump went kaput during a lightening storm and they had to replace the motor so they came out on Thursday last week and replaced it. They came out Tuesday first and they were doing the pool maintenance the guy said the pool pump is dead and he said I think maybe you got an electrical problem. So we got an electrician from Angie's list that I called and he came over here and I did a review for him. And he said its not the electrical problem its the pool pump, so we called them back and said hey, it ain't the electrician's problem its your problem so they came and replaced the pump on Thursday.

They come out every week. I pay them monthly. The guy that comes out is awesome. The manager, the Carlos guy, doesn't return my calls. The price seems acceptable to me but I guess it is what everybody pays. He has returned one call and I have had three instances where I needed to contact him and there was no response.

I was paying $150. for full service on my pool. At first it seemed a bit steep but figured $35 per trip isn't too bad. What I did not know (until I started checking my security camera since I was gone all summer and saw the time stamps on all of the motion generated photos) is that their pool tech was only at my pool 12-14 minutes per week. You can't even do a good brushing of a pool in 12 minutes! I returned from being out of town and passed the pool tech leaving my house. When I looked in my back yard and saw my dirty pool, that was it. I'd be very cautious in using Diamond Pools. Not worth it.

Pool is always clean and the cost is great for the service.