Your Katy Plumber

Great - Jacob was really nice and help us understand a few other things about our home we didnt know about before!

Great job!!!!

Daniel came out and walked me through all of my questions and I had a ton! Explained the rationale of why I couldn’t just replace one water heater since one did fine for almost two years. They were courteous and understanding that this was a huge expense. Super professional!!! Next day showed up and completed the job and cleaned up after!

The people are good people . I did my research for Your Katy plumbing but this company name has changed. It is now Big Texas Plumbing and I guess the company is so big it took 3 days to fix it. It could have been 4 days but I called to speak with manager/owner and they called my plumber, My Plumber Richard Buchannan was really knowledgeable and explain all the process to me, he kept me in the loop. The dispatch is were the trouble is they are having the employee drive from far away places instead of getting a local one by me. I only stayed because of Richard Buchannan , I almost was going to cancel with them but I only stayed for the excellent service Richard gave to me.

Went well, as expected

Very accomodative. I was a little late but Richard did not mind getting in my house and started the job.

The technician[ Jeff Wollard] was at my house.He was very knowledgeable,professional and respectful.He made very good work.

Called at 11:30 am and by 2 the technician (Jeff) was at our house. He finished in one hour and 15 minutes.He was respectful, professional and fast.

Shane did an excellent and thorough job! He was very knowledgeable as well!

Everything was professional and they showed up to my home in a timely manner! Thank you so much Your Katy Plumber.

Jason came on time and asked me what's the reason for this call. I gave him the details of my experience with the previous companies. He checked and did not agree with what I have been told by these companies. He explained to me what he thinks has happened and he would do. His explanation seems logical to me. he installed a new heater in my attic with a water safety sensor so it will shut the water heater of it anything ever happens.

Plumber was efficient in repairing the leaking pex in the garage of our new home. He was on time, courteous, and professional. He made the smallest hole possible to fix the pipe and was completed in less than 30 minutes.

Excellent! This company was extremely professional, precise, explained everything that needed to be done in a way I could understand it, and even followed up after the service to make sure I was 100% satisfied!