Please be careful before you use them. I have had a terrible experience. The office people are nice, and I hate writing a negative review, but I feel like people need to know this before using their service. Our fridge stopped cooling in April. Same day came out on April 11th and charged me $300 to fix a relay capacitor. This kept the fridge cool for 9 days, and then they came back on 4/20, and unclogged it and also added Freon because they noticed Freon was low., charging me $200. At that time, they did not do a check to see why the Freon was low. So in April when they came out, the real problem was most likely there, but they didn’t diagnose it, and instead did some minor fixes that would cause it to run a little while longer. I called back in late August because it had stopped cooling again, and was told they were busy with hurricane troubles which was understandable so i called back again on 9/16, and was told to call back on Monday, so I called again on 9/18, and again on 9/23, and again on 9/25, and we had their technician come out a couple of more times and he again added Freon like he did back in April. We had him come out again in October and at this time he said he couldn’t get it to work and it was beyond repair. This is a 6 year old expensive refrigerator that I am now being told is beyond repair. At this time i asked for a refund, and provided the office with the charges because they could find what I had spent. I felt like since they advertise a 100% satisfaction guaranty as well as a 1 year warranty on their parts and labor that I should be refunded the $500 I spent without having my fridge repaired. I sent them the charges on 10/25, and they said they would research. On 11/3, i followed up because i had not heard back, and was told that they were looking into replacing our fridge which led me to believe that they had made a mistake. I didn’t hear anything back from them so I followed up on 11/27 to see what had been decided. On 11/29 their office replied for me to call them. I called on 12/1, the day after thanksgiving and was told they were not replacing my fridge, but that i could come buy a new fridge at a discount. On 12/6 i said i wanted a refund and did not want to buy a new fridge from them. On 12/7 they said that would not be possible, and they would not provide a refund. I asked to speak with the person who made that decision, and they told me that was not possible because the owner was so busy. I continued to push because I felt that any good business would want to hear a client concern, and finally I received a call on 12/19. The office told me a supervisor would call, but the person who called said he was one of the owners so I’m not sure who actually called me. I was surprised by how defensive and rude they were on the phone. I was also shocked that he was trying to sell me the fridge. He told me he didn’t have to even call me and didn’t have to even offer me a discount, but he was doing this to be helpful. Another company is actually coming tomorrow to fix the problem. They said it was an easy test to find what was causing the problem, and they knew exactly how and what to fix. I feel that I should be refunded the $500.
