Red Star Professional Home Inspection, Inc.

"Thank you so much for your review! If we can be of service in the future, please let us know."

"Thank you so much for your detailed review! If we can be of service in the future, please let us know."

"Thank you so much for your review! If we can be of service in the future, please let us know."

"Thank you for taking the time to write a review. I’m sorry that you are unhappy with our services, we pride ourselves in doing a great job when it comes to home inspections. Unfortunately when you buy an old home with major issues, there are bound to be more hidden issues that the inspector just can’t see. Without tearing up floors, tearing down walls and disassembling all of the appliances, there is only so much that we can do. That is why we suggest that you have licensed contractors come out when we find issues with electrical, plumbing and so forth. We run all of the systems to ensure that they are working properly at the time and can only report whether or not they are working at the time of the inspection. We cannot predict when appliances will go out, although we do tell you when something is nearing the end of its life that you may need to budget for a new one. The home that you bought is similar to buying a car that has 300,000 miles on it and needs new brakes, new belts, new tires and many other things. After you buy it, the transmission can go out at any time. It’s not something that can be predicted but given the mileage and list of other issues, it may not be a good investment. We cannot tell you whether or not you should or shouldn’t buy a house per TREC standards of practice, all we can do is report what we see and we reported a lot of issues. You moved into an old home with a whole lot of problems two months after the inspection was completed, which allowed additional time for the house to sit unused and deteriorate. As far as the bees are concerned, you had a pest control company do a WDI inspection the same day and they did not see any signs of bees. This was either purposely hidden from both inspectors or was not present at the time of inspection. The WDI inspector found signs of wood rot and a lot of small issues that took time and diligence to find, it would be very odd if both he and the home inspector missed an infestation of bees. We're sorry that this happened to you and we do everything we can to help our clients. Unfortunately this was beyond our control."

"Hi [member name removed], Thank you for taking the time to write a review. This inspection was a year ago so I had to do some investigating to see who the termite inspection company was. It looks like the termite company came all the way from Katy to complete the inspection for us and needed to get back to another inspection. Generally speaking, a termite inspection takes a fraction of the time a home inspection does and therefore the termite inspector is not there the entire time of a home inspection. They can usually complete two to three WDI inspections in the time it takes us to do just one home inspection. We apologize for the inconvenience it caused you. While we offer to schedule a termite inspection for our customers as a convenience, we also welcome our customers to schedule their own WDI inspections as well. Thanks again for taking time out of your busy day to give us your feedback. Have a great day!"

"Hi [removed mbr name], Thank you for taking the time to write a review. We’re glad that we were able to accommodate you. Because we have several inspectors we can generally get our client’s scheduled fairly quickly. I am happy to see that Life After Bugs was able to accommodate you as well with little notice. If we can be of further assistance in the future please let us know. Thanks again and have a great day!"

"Hi [member name removed], Thank you for taking the time to write a review. If we can be of service again in the future please let us know. Have a great day!"

"Hi (member name removed), Thank you for taking the time to write a review. We value the feedback our customers send and take it very seriously. We wanted to address your concerns regarding the thermal camera. All of our inspectors are extensively trained with a thermal camera and use it on each and every inspection. It is a little disconcerting that you would assume such a thing without being present at the inspection. I’m sure your wife saw him use the thermal camera because it’s the same equipment used to get a temperature reading for the A/C and heating systems (which are listed in your report). The reason we don’t put pictures of non-issues in the report is because it can be confusing to the customer. As you know if you have a picture of a wall that does not have missing insulation, it’s just a picture of nothing, singular in color and unremarkable. The thermal camera is a part of our inspector’s duty belt and they scan each room for missing insulation, water penetration and hot electrical wiring. Our inspectors have done thousands of inspections and are very knowledgeable in these areas. As a home inspector we do not complete an energy efficiency inspection of the home. This is a completely different type of inspection and is more exhaustive in that area. A home inspection is a visual inspection in which the thermal camera simply helps us to see things that would not normally be visible during an inspection. I apologize if you thought that an energy efficiency inspection was part of the home inspection. Thank you again for taking the time out of your busy day to write a review. We do value your feedback and hope that we have addressed your concerns. Have a great day."

"Hi [member name removed], Thank you for taking the time to rate our company. Please let us know if we can be of further assistance in the future. Have a great day!"

"Hi [member name removed], Thank you so much for your honest review. I wanted to give some time before I replied because we have been working very hard with this particular inspector to get his reports out in a timely manner. All of our inspectors are now required to return reports within 24 hours. The inspector that you had is so detailed and such a perfectionist that he just took entirely too long to perfect his reports. That being said, he is an amazing inspector and does a great job. Since then he has learned a new system that makes completing his reports much easier and I am happy to say that the issue has been corrected. We appreciate your review and hope that you will give us a chance in the future to make it up to you."

"Hi [member name removed], Thank you so much for taking the time to write a review. We are very pleased to hear that you had a good experience with our company. We appreciate our clients and your satisfaction is the most pertinent part of the job. It was a pleasure working with you and if we can be of further assistance in the future please don't hesitate to call! Warm Regards, The Red Star Inspection Team"

"Hi [member name removed], Thank you for taking the time out of your day to write a review of our company. We certainly appreciate your feedback. We look forward to working with you again in the future if the need arises. Have a great day!"

"Hi (Member name removed), Thanks so much for taking the time to write a review. We appreciate the kind words and are so glad that you were satisfied with the job we did for you. Please let us know if we can be of service in the future. We would be glad to help! Regards, Red Star Inspections"

"Hi [removed member name], Thank you so much or taking the time to write a review of our company. Customer satisfaction is our #1 priority and we can't provide that without feedback from our customers. Thanks again and if we can be of further assistance in the future please give us a call. Sincerely, Red Star Home Inspection"

"[removed member name] Thank you so much for taking the time to send a review. We appreciate your business and would be happy to help in the future if we can be of further assistance. Have a great day! -The Red Star Team"

"Hi (member name removed), Thanks for taking the time to write a review for us. I would like to explain that all of our inspectors do carry ladders and 95% of the time we are able to access the roof of the home we are inspecting. However, when the roof is over a certain height it is not possible to access it without a fire truck ladder or risking the health and well being of our inspectors. In those circumstances we use binoculars to look at the roof. Our customers are very important to us and hope that the inspection and report reflected that we are absolutely there with your best interest in mind. Thanks again!"

"Hi [member name removed], Thanks so much for choosing our company for your home inspection. We truly appreciate you taking the time to write a review of our services. If we can be of further assistance in the future please let us know. Thanks again!"