Pools Plus LLC

All in, with record rainfall in 2021, they kept the project on track as best as possible. Project manager Chad readily accessible, kept us informed, and arrived promptly at scheduled meetings. Our pool is the gem of our yard. Weather permitting, we’re in the pool every day. Can’t thank Pools Plus enough for making our backyard feel like a resort!

Thank you Jim and Chad for a fabulous pool building experience! And thank you to all the crews that worked on it! I have heard stories from friends who signed with other pool builders, and things did not go well, (example: delays, leaks, unexpected costs, poor workmanship) but we had none of those! We met Jim years back through kids, sitting in bleachers, watching basketball games, and listening to his stories about pool building. He has a ton of experience going back decades, both here and Arizona. He knows what works and what doesn’t. When we finally decided to build a pool, even though we were pretty sure we’d sign with Jim, we did our due diligence and interviewed 3 other pool builders, all of whom came highly recommended. One of the most striking differences right from the start was how quickly we could meet with Jim, and how quickly we could get a quote. He met with us within a couple days, and we had a quote by the end of our 2-3 hour meeting. With the others, we had to wait weeks to meet with them, and there were multiple meetings. For some, we had to meet at their store. After the first or second meetings, we sometimes waited a month to get a quote. The information in the quotes was often vague and left us feeling that we were vulnerable to additional costs along the way, or feeling unsure of what grade of materials we were getting. As both of us are engineers by training, we looked at the costs/risks/benefits and decided to sign with Jim. His price was in line with the other, and we felt comfortable we were not going to be surprised with additional costs along the way. They dug January 10 and we were jumping in the pool February 28. Seven weeks to the day, just like they stated in the contract! We had a fair bit of rain in January and February, but they were able to schedule and work around it. The workmanship and attention to detail was tremendous. I think Jim knows who the best in the business are, and only lets those work on his pools. The only surprises along the way were the speed at which everything came together, and the extras that were thrown in. It is obvious he takes a lot of pride in the pools that Pools Plus builds. It’s been 6 months since we jumped in. All the other little stuff got completed, such as deck finish and pool school, even as things were shutting down due to Covid 19. Along the way, a few things broke, or didn’t work as designed. Those all got fixed or quickly replaced at no charge. I waited to write this review so I could include information on follow up service from Pools Plus, and this has been outstanding also. The pool looks amazing. We have the in-floor cleaning system, ozone system, and UV system. The pool stays really clean, which is very important to us. I am so grateful we had a wonderful pool building experience, and have such a beautiful pool to enjoy this summer. Again, thank you!

I’ve owned several homes with pools, but this is the first pool I’ve had built. I would like to say it was all rainbows and butterflies, but there were some hiccups along the way (as with all large projects). However, Jim (owner) and Chad (foreman) did their best to work through the issues, and the final product is awesome. From the first day I called Pools Plus, Jim was accessible and responsive to my questions and requests. This was very important as I was working out of town for most of the construction phase. Jim is very knowledgeable on pool design and code requirements and makes sure he exceeds safety and design standards. We use the pool almost every day and have invited many friends over to enjoy it with us. They all say how amazing it is. We have a resort in our backyard and Pools Plus made it possible. I thoroughly enjoyed working with Jim and Chad. If I ever need to build another pool in the Houston area, Pools Plus will be my first call.

Let's be honest, building a pool is never a smooth experience. That being said, there are several pool builders in Houston that will build you a great pool but few will stick by you through the thick and thin of the experience. Pools plus not only built us the most amazing beautiful pool but also helped keep us on schedule and within our budget. We honestly can't say enough good things about Jim and his team! From the beginning they worked with us to design a pool that was beyond our expectation. Not only did they build us the pool of our dreams but they also helped us find a way to finance it. We researched several pool companies when we decided to make this investment and we are very glad we went with Pools Plus. If you want a company that will design and create the pool of your dreams, choose them....you will not be disappointed. Check out the link below to watch the timelapse video of our build! Thank you again Pools Plus! [*** Link removed ***]

Great work. We have a beautiful pool and their after sales service is great. They know their products, how to repair and maintain them. I live in Victoria and choose Jim over all others.

They built a beautiful pool in my backyard and has always been very responsive to after service request. Highly recommend.

The pool and patio are beautiful and of very high quality. Pools Plus did a great job in design and construction. Subcontractors are excellent.

8 or so months on from having our pool and patio built, we are thoroughly enjoying the summer with the fantastic pool and patio that we have in place - truly a backyard oasis. Everyone who has come to visit has commented how amazing our backyard is - and we couldn't agree more. Looking back on the build, we had a few challenges but all in all the pool construction was a good experience and Jason is a great project manager. Jose (Decks Plus) and his team did an amazing job with our covered patio: we had a special request to match the brick with that already on our house but this particular brick was discontinued. We tracked down the last remaining pallet of the brick and Jose worked with us to go collect the brick and keep on track with the build. All in all 39 days from start to finish of construction, with some bad weather thrown in, was truly impressive and we love the end result! One constructive criticism we have is re pool school: there was a lot of new equipment and instructions to take in. I think it would be good if pool school was conducted in 2 halves: a first session to introduce new pool owners to everything and then a follow up second session maybe a month later to answer any questions. We had to bother Jason a couple of times are we weren't sure about valve positions and spa draining into pool, etc. All in all a great experience working with Pools Plus and we have already recommended both Pools Plus and Decks Plus to many people.

Pools Plus installed our pool in 2015 and the service and reliability continues to shine. They are helpful with information and quick to respond to our calls or emails. Anytime Pools Plus initiates a warranty claim, Pentair (pool equipment company) addresses the issue promptly. Not one nightmare experience! Our home flooded due to Harvey and Pools Plus cleaned up and restored the pool's finish as soon as they could get to our backyard. If only we could have lived in our pool after the flood! Our home was a disaster but the pool looked immaculate. I can't thank this honest, dependable company enough for the continued great customer service (even 3 years later).

After researching numerous pool companies my wife and I decided to go with Pools Plus and we are SO glad we did. As with all construction jobs I was a bit anxious with how this project would go. That anxiety diminished after day one of the project start. Jim and Jason know exactly what they are doing. While nothing in life is perfect these guys made it as close to that as possible. Our backyard turned out amazing. And if you decide to do a grill/bar area (highly recommend), again you will not be disappointed. The teams they use for every area of the project are top notch! Do yourself a favor and stop looking elsewhere and just go with Pools Plus. You'll save yourself time, headache, and money.

For us building a quality pool was an exciting, yet anxious process. This is the reason we chose to partner with Pools Plus to build our pool. Jim Burkhart came to our house on several occasions to discuss the design, water features, water technology, pool finishes, etc. He was thorough, he generated a 3D rendition of what our pool would look like and offered what I believe to be the best value for a pool. One of the key points in our decision making process is that Mr. Burkhart understands the ins and outs of pool constructions and we wanted to be at ease with the entire process and he delivered. The construction started on October 23, 2017 and we had a beautiful pool the first week of December. We were informed throughout the phases of the construction process, and we felt they did a good job. Overall, we are satisfied with Pools Plus and are grateful with their help in giving us an awesome pool which I’m sure will have long lasting enjoyment for years to come!

I've previously reviewed Pools Plus to say how pleased I was with the initial pool building process. One of the reasons we choose them was their warranty, and I'm delighted to report that not only did they respond quickly with a recent warranty repair, they also introduced us to a firm we can use for weekly service. Here's what happened. One day earlier this winter the heater turned itself on. Luckily we were home and noticed, and turned it off. Then the next day it turned itself on again. Slightly spooked, we immediately contacted Pool Plus and they scheduled a warranty repair for us. Two working days later, the repairs were complete. Since the repair, we've used the heater several times in late winter, early Spring, and all has been well. Also, although we had been cleaning, brushing the pool ourselves, we learned the repair company services and cleans pools regularly, and is trained on our equipment. Great to know we have a trustworthy pool service available! I continue to be grateful we chose the folks at Pools Plus. We've just passed our one year anniversary --> the pool looks gorgeous and we use it as often as we can.

We had Pools Plus design and install our pool nearly 5 years ago in Fulshear - so thought I would add a follow up review. The initial design and installation went quickly and as promised - not like so many you hear about that take such a long time to complete. Now 5 years later - the pool is still performing as expected. We have had a few minor repairs but most were covered by warranties and nothing major. Our waterfall feature is such a major attraction as is our spa and beach entrance. We have had hours of fun with us and the kids and grandkids (and the dogs of course!). Thanks Pool Plus!!

Pools Plus is who you want for installation of an Endless Pool Fastlane. I have tried other swim jets, but they were all awful. I could not find anyone in Austin to install a system for me. Jim Burkhart brought the crew from Katy and installed in a couple of days. It is aesthetically pleasing and absolutely what I wanted. Great Job.

The pool and spa turned out fantastic. Jim turned our concept sketches into a beautiful 3D rendering so that we could see what we would get. The construction crews were safe and left the job site (our home!) in good shape each night when they left. Our house is old, so we "found" our sewer line and a stray water line during our dig put Pools Plus just relocated them and kept on working. Jason helped us get through all of the hoops and hurdles on the permitting since we were closing out after Harvey and it was pretty crazy with the city at that time. There were a few things that we noticed that were not done right, but they were corrected - a sign of a great contractor.

They show up when they say they will. We had to do the pool in stages, depending on where we were on the overall home construction. When they worked, they were fast and neat. They cleaned up after each stage. They did what they said they'd do. The finished pool is beautiful. I would highly recommend them.

As we learned as first time pool builders, the process gets very messy - very fast. Initial frustrations stemmed from not understanding that things have to get worse before they get better. Although the process included different phases executed by different contract specialties, we were pleased with the professionalism of the finish products during the interim phases, and ultimately the final product. Looking back the sequencing of events didn't always make sense until after they had been completed. The message I am attempting to communicate is that building a pool and complete backyard takes time - multiple skilled workers with varying skills - enough contiguous days of good weather - patience - and trust. Pools Plus is a trusted company that delivered on there promises. I would use them again personally, and have recommended them to friends already.

Building a pool is a messy process, but Pools Plus minimized the mess and made it the best experience for us possible. We can't say enough how much we love our pool and how much it has changed our quality of family time while enjoying our beautiful pool and patio. Thanks again! We love it!!!

The installation was done very professionally. The final product was absolutely beautiful. With the heater we could use almost year round and the spa we definitely used year round. The lighting effects matched the mood of the evening and could easily be changed with the remote control.

Great. Showed up on time. Replaced gauge that needed repair. No problems since. Wonderful experience

We were first time pool building clients and our scenario was complicated by having a relatively small yard in Houston. After copious research and talking with several Angie's List pool builders, we met Jim of Pools Plus. Jim undertook preliminary surveys to be sure the pool we wanted could be built in compliance with City of Houston and all other regulations. Jim also educated us on various aspects of pool building and functioning, and we became comfortable with believing he had the expertise to build the pool we wanted, and the reputation to build it well. We appreciate the various components that should help keep the pool clean, like the in-floor heads, the UV filter, etc. Once the design was approved and we were scheduled to begin, Jason the construction manager became our go-to guy. Jim and Jason specified our timeline, told us what to expect, and then Jason would text us when work crews would be on our property. The process went smoothly and on schedule most of the time. There were two occasions when sub-contractors didn't fulfill their assignments, and Jason stepped in to make sure those steps were taken care of properly. "Pool school" - teaching us to operate the equipment on our own - was a bit of a blur for us. Jason was very kind to go back over some of it with us, yet going from "zero" to being in charge of all the equipment can be a little daunting! The pool is beautiful. Currently, we are experiencing some issues with the filtration system, and have asked Jason to give us guidance on how to resolve them. I'll update this review after talking with him.

We have know Jim Burkhart (owner) for many years. When we finally decided to build a pool, he was our first call. Jim is very personable and came to our home and walked us through the entire design, product and construction process. After a few visits, we decided on our design layout and features and shortly after began building our new pool. We received lots of great advice on which features, products and material selections. We met Jason, the construction manager and he kept us updated and informed the entire construction process. Both Jason and Jim have helped us tremendously through the construction and learning curve of owning a pool. We have enjoyed our pool nearly every day since building and recommend Pools Plus to anyone considering building a pool of their own.

Jim and the rest of the Pools Plus team were great. Jim was very responsive and helpful in the early aspects of the decision making process. Jason, the project manager, was also very responsive and helpful with any questions I had throughout the construction process. Additionally, since finishing the pool, Jim and his team have continued to be responsive to any questions I've had about the pool or equipment. If you go with Pools Plus you will be well taken care of.

Thought about our grade for their service for quite awhile. Follows is why we ended up grading them a C. Initial consultation with Jim was great. He was very responsive during this initial process and helped us to design a nice pool. That being said, once you have signed the contract and are handed over to the project manager (in our case, Jason) don't expect to hear from Jim or to get responses to your concerns from him. Our pool was very delayed. Weather being part of it. Of course we know they can't control this. However, there were numerous times (TOO MANY to count) Jason said he or a subcontractor would be coming...and they would never show, nor give us a phone call to let us know no-one would be arriving --- these were nice weather days. We are in Spring and they are located in Katy. There were several times we heard, I really can't make it clear out there today. So...unless you are in the Katy area, be prepared to hear that...A LOT. Subcontractors frequently left the site a mess with construction debris as well as lunch debris. Having a dog, chicken bones and other food debris was a concern. We had a problem with our control panel. There were times it would follow the schedule and other times it would mysteriously not. They did have that changed out under warranty...Several concerned contacts later. Finally, we had an issue with the inline auto chlorinator. For over a year, we kept telling them that we could not get chlorine in the pool. We have owned a pool before with this system and know how they work. Despite telling them that all our other chemicals were in check, they at first insisted that the other chemicals had to be out of balance---We were getting these tested at pool supply stores. Then they.... months and months later and several contacts later..., tell us that others have been experiencing similar issues with the chlorinators and think the ozone system was plumbed wrong. They send someone to fix that. Doesn't work. So, they basically tell us they don't know what the problem is and proceed to send us a floating chlorinator. Truly not acceptable, since we paid for an auto chlorinator. Again, several months later and after repeating the same explanation that if the chlorinator was on any number other than 5, no chlorine would go in the pool, Jason finally came out (mind you, we had to PAY for this service, despite it being an issue from day one). That day, he said he couldn't find anything. Finally, after telling him again about the setting number issue, and him still insisting that the valve seemed to be working...he finally changed the valve out anyway. Drumroll....it now works....it took a year and a ton of frustration, but finally after changing that one little part...it works. In addition to that, while he was out here that final time, he informed me that they now had an auto chlorinator that would work with dual pumps (since he thought that may be the issue) and it would cost us over $300 to have them change it out. It seems to us, that part of the pool package is having systems that work with the systems they installed. Didn't have them change it out. And quite honestly, probably will not have them make any repairs if needed... In the design phase we raved about how great they seemed to be, by the end, not so much.

We could not be more satisfied with the project. It took us a while to write the review because we just had a new addition to the family and it was busy to say the least but have always wanted to post it because we would recommend Pools Plus to friends and family. Pools Plus designated Jason as the project manager to keep us informed and at ease during the construction and we were so happy with Jason. We were able to text/ call/ email him with any concerns and he would respond right away. Jason even dealt with not so friendly neighbors and kept them satisfied. Thankfully everything went as planned and a year later we don't have any regrets or anything major we wish we would have done differently.