Lifeline Plumbing
About us
Looking for a professional plumber in Katy, Houston, or nearby? Turn to Life Line Plumbing. The company’s expert plumbers can handle a range of services including drain cleaning, fixture installation and repair, whole-house repiping, water heater installation, and more. Whether it’s an emergency or a scheduled appointment, you can rely on the Life Line Plumbing team to show up on time and do the job efficiently and affordably. The plumbing team will always explain your options and let you know the upfront cost of the service before starting any work. Call now or visit their website to request service. Life Line Plumbing also offers flexible financing through Wells Fargo, so you can get the plumbing service or product you need when you need it!
Business highlights
Services we offer
Installing, Tankless water heaters Whole-home water filtration Whole-Home Water softeners Sewer & drain cleaning Water heater repair and replacement Waterline leaks Clogged toilets Clogged bathtub drain Shower faucet repair Broken pipes Drain lines Gas Line Testing, and Repairs
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 6% | ||
| 9% | ||
| 6% | ||
| 2% |
"Thank you for your review, it was a pleasure doing work for you!"
"Thank you for your review. It's always good to hear we did a good job."
"Thank you for your review! Have a nice day."
So he made a mess trying to find the leak and a solution, did fix it, but cost me another couple hundred to get a handy man in to fix the drywall holes.
But really bothered me was he kept pitching to me to re-plumb the entire house as the lines were old and being in the concrete slab was going to continue to be a problem, even after I politely told him it was not a solution I was interested in right now. Didn't take no for an answer.
I called Lifeline and they sent one of their technicians over within 2-3 hours. He was immediately able to tell that the leak was on the utility district's side of the meter and pointed out exactly where the leak was located, contradicting the utility district who had advised me that the leak was on my side of the meter.
Both the person answering the phone and the technician on the job were courteous and responsive and the technician took the time to answer all of my questions regarding the issue at hand as well as others about other work I was considering. I am very satisfied with the work they performed.
I then had them replace the leaky valve - planned to do this myself, but the old one was screwed on very tightly. A 5 minute job with a $5 part.... for which they charged $150. That's what I'd expect to pay on a call out, not an add-on. End result - a sour taste in my mouth. I'll look elsewhere for my next plumbing job.
"We are very sorry that you feel that way. We strive to keep our customers for life. I would like to offer you a discounted cost on another plumbing issue you might have."
"I apologize for the bad experience you had with our company. It's very upsetting to have customers feel this way. We would like to offer you a future plumbing problem to be given at a discounted cost. Please be assured that your experience has been given to management."
"[member name removed] Thank you for taking time out of your busy day to write a review about our company. It was a pleasure doing business with you! Amanda Life Line Plumbing"
Licensing
State Contractor License Requirements
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