Katy Tile & Marble

All the tile work in the bathroom & the kitchen work are really beautiful & make life easier for us. They are great craftsmen! But: toilet to be reinstalled sat out by our front door 8 days & toilet hole in floor not sealed, so sewage came up & stank.

The finished product is beautiful. They did a great job and everyone involved was very professional. Equally please with responsiveness on everyone - from returning phone calls to arriving when promised. The whole process was amazingly smooth. Also had new sinks and faucets installed, as well as removal and re-placing mirrors - so cost reflects this.

The sales staff was very helpful in choosing the various products and the management staff worked very hard to meet all of our deadlines. They went out of their way to help when we ran into some foundation problems and had to revise some of our initial choices. Excellent, serious team.

The job went very well. They arrived on schedule and completed the work on schedule. Between the hardwood floors and the carpeting, they had to move all the furniture and appliances in our home. Nothing was damaged. We are very happy with the result. Our floors are beautiful!

Not only were Tom/ Linda and their team responsive and professional to changes and challenges to invoices, material selection, tardiness of subcontractors, resolving quality concerns, dealing with unknowns (in the scope) they were honest.

It went very well. The very minor issues we had were corrected to our satisfaction, The cabinets turned out better than we expected. They did a very good job on the granite countertops as well.

The service was excellent from beginning to end. The project was accomplished in 2 weeks, well managed, with quality results in every aspect. They have a talented, efficient, and high performance team. Would not hesitate to recommend to others.

They are a great family owned business. It went very well, perfect!

Great experience working with Tom, Linda, and the entire crew at Katy Tile and Marble. They did a major remodel of master bath, including relocation of the tub and shower. Their level of expertise was invaluable during both design and construction. Project was completed quick and below budget. I have absolutely no reservations in recommending them for similar projects.

.

unknown

unknown

unknown

During construction of large custom home (7800 sq. ft under roof), became worried that our custom builder's shower pans were of low quality construction despite his assurances to the contrary.  Since we were installing high end special order marble and mosaics in each shower . . . was losing sleep due to the possibility of having to rip that marble out in a year's time due to poor quality shower pans and possibly leaking.  Additionally, the timeframe to begin installing the shower marble was soon upon me . . . and it terrified me.  I contacted a regional construction representative that I knew and asked for a referral.  He advised that there was one (and only one) individual that he would recommend in the entirety of the Houston area to do the job right the first time . . . and that was Tom Ferris with Katy Tile & Marble.  So - that same day, in late March of 2015, I contacted Tom Ferris and informed him of my concerns.  We meet at the construction site  a few days later and did a walk through of the house.  He listened to my concerns and asked questions. He agreed that the current shower pans appeared to pose a few problems.  Tom agreed to take on the tasks of ripping out all shower pans, rebuilding all shower pans - one of which was 9' x 6', installing 24"x24" slate in kitchen, office, pantry, laundry, closets and dining.  Installing 18"x18" high end marble in extensive foyer and gallery hall.  Installing carpet in living, study, 4 bedrooms and all closets.  Installing special order high end mosaic on floor of powder room, floor of 9'x6' master shower, special order glass mosaic in bath #3 and special order mosaic in bath #4.  Installing kitchen backsplash.  Installing marble on all bathroom floors including marble baseboards where desired.  In the master, we also had marble on the wall behind the large master tub as well as marble window sills.  When Tom's guys ripped out the master bathroom shower pan that my builder had installed - after only 3 months - the shower pan had already failed and there was water damage between the shower pan and the OSB board foundation of the house.  Had Tom not agreed to help me . . . I would've been forced . . . due to time constraints . . . to keep the shower pans as built by our builder.  That would have certainly led to a shower pan failure and complete bathroom rip out within 1 to 2 years of living in the house which would have equated to a huge amount of capital to fix.
Over several weeks, Tom's guys were there every day . . . listening to my design ideas and coming up with a plan.  They were communicative and respectful of the property.  And . . . I am here to tell you that there are construction crews that clean up after themselves . . . because I have video proof that Tom's crews do just that.  It was absolutely a shock to find the work sites neat and clean after a day's work because was I used to my builder's work crews and the tossed lunches, open soda cans, crushed cigarettes and other filth which littered the job site on a daily basis.
Tom's crews did exactly what was discussed . . . in the timeframe that was agreed upon . . . and in the manner upon which it was agreed.  Building a large custom home is difficult enough . . . but when you don't trust your builder . . . it becomes a nightmare.  After firing my builder from all tiling, backsplashes, carpet, showers and bathrooms . . . Tom took on the tasks expertly and without fail.  I could go on and on about Katy Tile & Marble . . . they absolutely SAVED my home from certain future disaster.
I plan to completely tile our master bathroom walls with special order glass mosaic in a few months . . . and the only company that I would allow to perform this work would be Katy Tile & Marble.  We worked together every day and Tom Ferris championed my causes.  He listened to my ideas and was always supportive and ready to infuse his knowledge into the situation.   I am told that I am a very difficult individual to please because I want it right the first time.  No second chances.  Tom Ferris lived up to his promises and then some.

unknown

The services went excellent.

unknown

unknown

unknown

Amazing transformation completed to perfection! Each member of staff listens to suggestions and executes. We could not be more pleased! They keep a tight schedule and make sure corrections are made without stress. All selections and purchased materials are ready on site make process seamless. Plumbing fixtures,lighting and furniture not Included in cost below.

 Katy Tile & Marble (KT&M) is a family owned business. They are very friendly and easy to work with and offered us many suggestions on what to do ... and what NOT to do!  Their experience and advice was greatly appreciated and helped make our renovations successful. Linda was especially helpful in helping me select countertop and tile materials.

It took us a while to decide exactly what we wanted to have done in the kitchen. Once we did, I was surprised to learn it would be a month before KT&M could start work. Since this was approaching the holiday season (and everyone wanted to get updates completed before the holidays), I probably shouldn't have been surprised. Lesson learned: They are busy and I need to plan in advance!

We scheduled the tile to be installed first. It was begun and finished on time, but there were a few hiccups. For example we were told the 2 installers would begin work at 8:30 each day (except the first day), but they generally didn't show up until around 9:30. Since this was Thanksgiving week, they understandably had Thursday off. The problem was one of the installers went out of town for Thanksgiving and didn't return Friday as promised. That forced the other man to do all the remaining work, which he did and completed the work on Saturday.

The one real problem we had was with the design and build of the kitchen island. We decided to have KT&M remove 2 smaller islands and replace them with 1 big island. The size and shape of the new island was constrained by the existing gas piping for the stovetop (we did not want to tear into the foundation to move it), a support column that had to stay, and traffic patterns into and out-of the kitchen. I drafted a scale drawing and played with designs until I found 1 that I thought would work. Unfortunately, the cabinet maker did not want to give us an estimate until the old islands had been removed. (This was a little scary as we had no idea what it would cost before we started construction.) Once the old islands had been removed (and the tile installers were laying the new floor), the cabinet maker came to the house and we talked through the design. He made a few suggestions and recommended we increase the length of the new island by 1 foot. Bigger is better, right? So I agreed. A week later (a couple of days later than expected), I received the proposed design. I had a few questions and requested a few changes and sent back the design unapproved. A day or 2 later I received an updated design, but it still wasn't what I requested. At that point I decided to use painter's tape to outline the proposed design on the kitchen floor. It was then I realized the problems that extending the length of the island the extra foot would cause. I explained the issue in an email and asked that the length of the island be reduced by a foot. After several more email exchanges that did not produce the desired results, the cabinet maker came back out and measured the dimensions I laid out on the floor. The net result was a lot of frustration on both sides and a delay in getting the cabinet built. We were without a major part of our kitchen (the stovetop) for more than a month.

That was the downside. The good news is the cabinets turned out well in the end. The men who cut and installed the quartz did a great job and worked over the Christmas holidays to get it installed as quickly as possible for us. There were also a couple of guys who moved electrical outlets, installed our new range hood, moved the lights, and did various other handyman type tasks, and they were FANTASTIC. My husband--who is quite handy with repairs himself--was VERY pleased with their work. The painter who painted our new island cabinets also did a good job.

Overall, I am very pleased with the work KT&M did for us. Some of the problems--like the ones re: the island cabinets--were partially my fault. I obviously did not communicate clearly, and I should have suggested a second face-to-face meeting with the cabinet maker much sooner. The quality of the materials and work KT&M provided was excellent and the results were good, and that is what is most important to me. I am certain what I learned will make future remodeling jobs go more smoothly. In fact we have contracted with KT&M to remodel our master bathroom this year.

unknown

unknown

unknown

Our sons company, Intereceramic USA on Spring Hill Drive in Spring, TX provided the tile and Katy Tile & Marble laid it.  We turned the house over to them and moved to a hotel while about 800sq.ft of tile was laid.  They did an excellent and professional job.  Cleaned up after the tile was laid.  Very pleased with their workmanship and professionalism. 
We turned over the house to Katy Tile while they ripped old tile that was 20 years old and replaced it with the new tile.  They had to float the floor prior to installing the new tile.  The job was quick and we are very pleased.