CORNERSTONE LANDSCAPE GROUP

I contacted what I thought was "Getz Lawn and Landscape". Matt Brown answered the phone call, explaining he purchased the phone number and the business from Jeff Getz. I set up an appointment for an estimate. Matt Brown came to our home on a Friday afternoon, took an hour of our time to collect information about our lawn care and landscaping needs. Matt asked for a map of our property, which I provided. He said he needed to come back on Monday to review our property and make sure he understands what we want to do with the landscaping. I called Monday to find out when he would be coming by. He tells me that he won't be coming over at all-that he decided to come on Tuesday instead. I asked how long it would take him to get the quote done after that. He said a couple of days, which sounded reasonable to me. We never heard from him again. I called many times, starting the Friday of that week and didn't give up until about 2 more weeks had passed. I emailed him several times, but he never bothered to respond. I find it completely counter to cash-flow to turn away business you have already won because you don't want to bother to do an estimate. And I am completely disappointed because I used Angie's List to contact only "A" rated companies to avoid unprofessionalism like this. A complete waste of our time.

Overall, I am pleased with the work. Although they don't seem to come the same day/time each week, that hasn't been a big problem. Quality of the work has been good, and they are quick. We had a minor bit of confusion with one of their suppliers, but the company sorted the matter out quickly and to our satisfaction.