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CertaPro Painters® of West Houston

Exterior Surfaces - Powerwashing, Exterior Surfaces - Sandblasting, Carpentry Framing - Install,

About us

CertaPro Painters of Cinco Ranch, Katy and West Houston is the painting company of Certainty. Interior painting or exterior painting, we are certain to exceed your expectations. We are certain to focus on every detail. We are certain to create an experience of positive and lasting value for our customers. Let us show you the impact of our brand of Certainty.

Business highlights

13 years of experience

Services we offer

Carpentry Services related to painting, Color Consultations, Complex Color Changes, Deck Staining and Repair, Drywall Repair, Interior and Exterior Design Services, Power washing, Residential and commercial interior & exterior painting, Stucco., Wallpaper Hanging and Removal

Amenities

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.511 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
0%
3
0%
2
18%
1
0%
Showing 1-11 of 11 reviews
Mike W.
Dec 2017
1.0
$9,000
our house took on water after Harvey after having sheetrock installed and the joints were taped and prepped for texture and paint. I gave CertaPro painters of west Houston three chances using three different crews and each experience ranged from appalling to unacceptable. The first crew protected nothing in my home and began priming my custom built cabinets on my tile with no protection and tried brushing my cabinets vs spraying them the only thing that crew did right was paint the ceiling in my living room. The second crew presented an inability to properly match textures and an inability to evenly coat my cabinets on what I was told was their second and final coat ... paint was running, my cabinet doors stuck to paint cans, one of my custom drawers was used as a paint stand for a full size room door, they sprayed my black island drawers next to a completed wall and trim thus resulting overspray on the wall and trim because they did not put plastic up to protect the wall, and many other paint coat issues such as colors not matching and poor coating of trim. The third crew looked like it was doing better but had orange peeling issues, used high gloss after I told them multiple times not to, had uneven coating issues, and simply did not understand English well. I contacted certa pro corporate after the second poorly preforming crew whom of which I can only assume cannot do anything because I have been treated as if i am the problem when CertaPro west Houston simply utilizes crews that do not have strong skill sets to complete projects they signed up for in an effective and professional fashion. The owner can be condescending, the manager is presumptuous, they over promise, they under deliver, and their crews are low tier. I strongly do not recommend them.

Gladys C.
Apr 2017
5.0
Yes, I recommend this pro
The rooms look great. My all inclusive price was a good deal. The workers were professional and the job was finished as promised. I would use them again.

Dwayne K.
Apr 2017
5.0
Yes, I recommend this pro
$3,500
Mike gave the estimate and it was competitive with the other quotes I received. The difference was that he seemed genuine that his company would do a good job. Lauren coordinated the scheduling and the follow up to make sure we were satisfied. Janette and her crew did an excellent job and when they were through you could tell they had been there except the house looked really good.

Dee B.
Sep 2016
1.0
$2
One painter showed up as scheduled, his co-worker would arrive after doctor apt. He was not clear as to what the job entailed, did not have a tall enough ladder. No paint no paint chips, etc. (I do believe he had a paint brush). Called the owner to straighten things out. Things were going down hill fast and then crashed completely when I was told the "no tall ladder" problem could be solved by tying two ladders together. Needless to say they were invited to leave. I had read some bad reviews for this company but was told they were reviews were when a previous owner had the franchise. My feeling is this new owner has some problems to work out.

Mary R.
May 2016
5.0
Yes, I recommend this pro
.

Mike L.
Feb 2016
1.0
$1,450
unknown
Response from CertaPro Painters® of West Houston

"Dear Mr. [Member Name Removed], We are the new owners of CertaPro Painters of West Houston. We are very sorry for the poor customer service you received in getting a proposal for painting your home. As the new owners, our goal is to provide excellent customer service, from the initial contact, to the completion of your project. We would very much like the opportunity to discuss your experience with you, to ensure that this type of unacceptable service does not happen in the future. If you would like to discuss, please e mail us at [email protected]. Thank you. Mike and Lenora Staple"


Rand K.
Feb 2016
2.0
$4,500
The first phase included painting the first level walls and was to include minor repairs to the walls, including patching nail holes and small cracks. 
The contractor was too lazy to handle the details and basically just wanted to paint. The franchise owner walked through before the job and provided a written, very detailed estimate. Unfortunately, if it wasn't on the estimate in total detail, then it wasn't done.  This included not bothering to remove wall plates or small nails in the wall or even using tape to prevent over-painting of areas that were not to be painted.  Repairs to cracks were minimal.  I ended up hiring a drywall specialist to do a better job. 
Painters were extremely unprofessional and left trash in the house after the job was done. They also washed their tools in the yard and left a mess of paint in the grass and did not bother to turn off the hose when done so water ran all night long when I finally discovered what happened. 
The painting itself was awful. They used brushes where rollers should have been used. They actually painted AROUND the nails & hooks in the middle of the wall. They did not prep correctly. Paint was left on the furniture and in places that were not to be painted. Oil-based paint was used where latex was designated, and vice-versa. Window panes had paint on them.  
After a discussion with the owner (and the threat not to pay), he sent his crew to correct most of the errors. 
I gave them a second chance in doing the simpler second floor interior. Oops....probably shouldn't have done that. 
The pigs left empty bottles in the rooms they worked and again, furniture had paint on it. They did not cover the furniture properly. Every edge was hand-painted with no tape or guides. And it shows. And the water was left, again. 
If you want a cheap painting job done by guys hired from behind the Home Depot, here's where to go.  Won't make this mistake again. These guys don't know the right tools to use or how to use the ones they have. Painting is NOT just about changing the color on the walls. It's about making an overall improvement to the room(s). I had to work to get these guys to understand this basic principal. 


Response from CertaPro Painters® of West Houston

"Dear Mr. [Member Name Removed], We are the new owners of CertaPro Painters of West Houston. We are truly sorry for the negative experience you had getting your home painted. One of our first priorities in building our business is a focus on professionalism, and service quality. Your experience in the past is one of the things that we are striving to eliminate. We would very much like to have the opportunity to speak to you about your experience, so we can ensure that episodes of this type do not happen in the future. If you would like to discuss, please e mail us at [email protected]. Thank you. Mike and Lenora Staple"


William K.
Feb 2016
5.0
Yes, I recommend this pro
$2,700
The estimate was thorough and complete.  We received a number of options for multiple coats of paint, additional trim work, etc.  Although the price was slightly higher than a couple of other estimates, we were impressed with the professionalism and flexibility of the CertaPro team, and decided to go ahead.  They finished the job quickly, and even performed some additional work to touch an area of the ceiling in the kitchen that had minor water stains.  Cleanup was well done...you would not have known the painters were there, but for the fresh coat of paint.  I would definitely use CertaPro again in the future.

Harry C.
Dec 2015
5.0
Yes, I recommend this pro
unknown

Eileen P.
Aug 2015
5.0
Yes, I recommend this pro
$6,100
I purchased the home from a smoker and it smelled and had soot stains on the ceilings.  
The owner of Certa Pro Katy - Jason - was extremely professional and knowledgeable in how to correct this damage using the correct types of primers and methods. 
They were prompt, cleaned up after themselves, and left all the different color paint cans for me with labels for each room.  There were just a few minor quality issues which did not bother me given the amount of work they were doing, and they quickly corrected the items.       

Gayla S.
Aug 2015
5.0
Yes, I recommend this pro
$1,200
unknown

Wendy K.
Aug 2015
4.0
Yes, I recommend this pro
Just FYI - the listing says they hang wallpaper, but they do not.  Jason came and measured and was up front about not having hung paper recently, though he would see what he could do.  They did not follow up by email as promised, even when I phoned to follow up a week later.  This is why they should change their listing to wallpaper removal only to match their skill set.  I would not have contacted them if it hadn't been listed, but I might contact them in the future if I wanted painting done or paper removed.

Erwin T.
Aug 2015
5.0
Yes, I recommend this pro
$2,000
unknown

Jason C.
Jul 2015
5.0
Yes, I recommend this pro
They showed up when they said they would, worked all day, and were eager to make sure we were satisfied. Jason was accurate in his quote and we appreciate that.

Geri L.
Oct 2014
5.0
Yes, I recommend this pro
$350
We were amazed at how open and airy our Kitchen and connected Family Room were! We had bold colors previously that narrowed our rooms. They were on time and did a great job the first time. They even took before and after pictures. I'm not sure if they posted them but we were impressed. I'm looking into using them again soon. I don't remember the date they came out but it was within the last three years. I'm sorry it took me long to post this review. They are so worth a try. They have a colorist who can come out and help you pick the right color.

Genevieve B.
Oct 2014
4.0
Yes, I recommend this pro
$1,700
unknown

William K.
Feb 2014
5.0
Yes, I recommend this pro
$2,250
They charged exactly what they estimated before the job. Very good at daily and final cleanup.

Brenda L.
Jan 2009
2.0
$1,600
I would say that they are okay, but I would personally never use them again. They had to come back out because the caulking they did do was very sloppy so we made them come back out & redo the it. The owner said he was going to come out & take a look at it & we haven't heard back from him since. The only time we talked to him was when we made the appointment. He came out to give us an initial quote & he was on time & very professional so we thought that this was going to be a good experience. Then he sends a crew out to do all of the painting which they do, but we noticed that the caulking looked like crap. He said he'd come out with one of his head painters to redo it. We were expecting him to come out with the painter like he said he was & he did not. He has not called to see if we were satisfied or to thank us for our business.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

CertaPro Painters® of West Houston is currently rated 4.5 overall out of 5.
CertaPro Painters® of West Houston accepts the following forms of payment: CreditCard
Yes, CertaPro Painters® of West Houston offers free project estimates.
No, CertaPro Painters® of West Houston does not offer eco-friendly accreditations.
No, CertaPro Painters® of West Houston does not offer a senior discount.
No, CertaPro Painters® of West Houston does not offer emergency services.
No, CertaPro Painters® of West Houston does not offer warranties.

Contact Information

565 S Mason Rd, Katy, TX 77450

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