Airtronics, Inc

This company has no professional ethics. They try to scam you and try to get money for repairs that are not required. They surprised me with 1400 bill.

Horrible, horrible, horrible. This company came to my house through AHS to work on my ac which wasn’t cooling. Tech told me I had many issues including my evaporator coil was leaking and my compressor was failing. Told me he could “bandaid” fix it but I would lose all coverage from AHS. He then stated my only option was to replace the entire unit (to the tune of 21k$) I called another company who confirmed my unit needed to be replaced (less the 10k$ for the same exact unit) but after a week and 3 calls from an AHS rep to get the paperwork, this company reports the only thing wrong was the evaporator coil. Warranty fraud?!? Sound like it to me, you didn’t use our company so we will just say is was something minor. Then let’s talk about the customer service of the supervisors. Called multiple times with no call back, finally got ahold of one and she ended up just placing me on hold and put a 2nd supervisor on the phone. Rude, disrespectful and incompetent are the 3 words that describe these people. Call someone else and save yourself from the ripoff garbage that is called Airtronics.

Quite possibly the worst experience I have ever had. AC went out Monday, they come out Wednesday to repair and need to match a part so we schedule for Saturday b/w 8-12. On Saturday, I get to the house at 7:50 with my 14mth old child only to find that the technician left a tag on the door saying he came by at 7:40 and missed me!?!?!? HOW CAN YOU MISS ME IF OUR “SCHEDULED” APPOINTMENT TIME IS 8-12??? So after about 10+ calls to try and get in touch with him, the dispatcher says he should be there within the hour. So I go back to the house and wait for an hour and a half, still no technician. I call again, and dispatcher tells me she made a mistake and he will now be coming within the next hour. I say, we’ll that tough b/c I have to go check my wife and 14mth old son out of a hotel we’ve been at for a week now b/c that’s how long it has taken them to help us. I’ve also let them know that I have to be there to check out my wife b/c she had knee surgery the day before and can’t get all the bags and a 14mth old checked out. The dispatcher’s response is, “well the technician has already been to your place once today, so he’s doing a reservice and can only wait 15 min for you.” So you’re saying that coming out 20 min before an agreed upon appointment time window of 8-12 counts as a service?!?!?!? On top of that makes it seem like he’s doing us a courtesy by coming back out instead of waiting till Monday!!! The dispatcher original reason for the technician being early was that he “has been very stressed lately and didn’t realize the time.” I have no words other than they are the worst I have ever done business with. Hopefully they will actually fix the AC this time or even show up within an agreed upon window as long as their technicians aren’t too stressed...unbelievable.

Bringing the right filter the first time. I mean, we live in Houston and they are in Katy, which if you're on the interstate, is a thirty, at least a thirty minute drive, and so why they would even come this far in without making sure they have the right filter, obviously they're not penalized by the amount they have to drive. We pay, no that would be for the repair, it seems we have a maintenance contract in addition, and my husband arranged all that, he kind of is the one who talks to them about that stuff, but we do pay for the filter, and you know when they come, it seems like they flush the line or whatever they do like when they put the bleach in there or whatever, I don't know what that, I didn't even know they did that, but I was talking to somebody else, and she says oh you know I do that, and I said no I don't, but maybe they do avoid the attic. The original salesperson and everything I wasn't so pleased with, but I mean they installed a good product and they installed it well. And so that's, you know, and the service beyond the product counts. They, I remember one time, that whatever wire outside became disconnected from the the condenser outside, see that tells you how little I know. We thought something was wrong and they came out and said it just needed connected and I think they added something else out there whatever, but they didn't charge for it because it was under warranty. My dog could have pulled it out, who knows. Or I could have raked it out of the ground, who knows. It probably should be buried under a conduit, but it's not. We just have some gravel over there, and you know, like I said I don't know how it happened, but it did, and they fixed it. They're good. They're fine. And they're always cheerful even when they bring the wrong filter. They're always up beat, and like I said, I guess they don't get penalized. I guess they just enjoy the ride on the freeway! I'm not really going to fault them for any of that, I think it's more of a management issue with their drivers. They're uniform, they're clean, they're nice, they know what they're doing.

unknown

unknown

Untrustworthy

.

unknown

unknown

unknown

.

unknown

came in to check the AC system. and diagnosed that the fan wasn't working (the Owners son. did this) ...... need new fan motor !!
came back with new fan motor, attached it and it was determined that the power was missing.
Sent in new crew to install/repair power, but couldnt get it organised ..... said my thermostat was broken..
installed an inferior thermostat, which didn't work properly, so they had to come back with the supposed and quot;advancedand quot;
thermostat. (replacement for the original thermostat). but they couldn't get it installed.
Totally incompetent, crew, and then they had the audacity to charge me $500 for their time. !??????
Totally incompetent Ripoff merchants..
Obviously these people couldnt organise a and quot;get drunk party in a breweryand quot;

I called them one time for maintenance but they weren't available. We had to call them back more than a dozen times, to where it was just ridiculous and we just gave up. They came but they never fixed the problem. This was the first system of this type that they had ever installed but they didn't disclose that to us. One of their service man let it slip and it would have been nice to know that upfront. They acted professional that's why we went with them. I think they had different repair man every time. They also installed windows for us and they did a good job on that.

unknown

The service guy showed up and performed what I paid for. He seemed nice and professional. I dont have any complaints; the only thing I would be concerned with was he seemed really busy and rushed.

They have always done a great job. I have used them for about 6 years. They have never tried to up-sell me and have provided a very reliable service.

Airtronics scheduled the service call within two days of my request. The technician arrived on time and completed his inspection within 15 minutes. Airtronics has been inspecting our air conditioning and heating system since they installed our new furnace in 2009. Thier annual service agreement cost is 75% of that of my previous company.

unknown

They had to come back several times to install the system. I would use them in the future.

The air compressor was replaced after a month in Texas heat: the service required was misrepresented, the service delayed, and the work shoddy

After spending a bunch of money with Airtronics, we had to hire a different company to come finish the job. Airtronics did not follow up, they did not return phone calls, they over charged us (we didn't find that out until we hired the second company), they came unprepared to actually do the work, and I think they were dishonest telling us there were problems that did not exist.

The technician was extremely efficient. He arrived 15 minutes early which I though was a rare find in today's world. I would highly recommend him!

Excellent employee -- was quiet, polite, and very efficient. I had a $10 coupon that he accepted and the total bill came to around $39. I'd highly recommend for their courteous phone staff, and competent technical personnel.