"Thank you, [Member Name Removed]! We are happy you enjoy the service, please give us a call if you need anything."

"Hey [Member Name Removed], This is never the experience we want someone to have. I'm going to have one of my team's manager's give you a call to rectify this situation. Thanks for letting us know how we can improve as a company and we look forward to turning this experience around for you! Best, Mesha"

"Thank you for sharing your experience. We are grateful to have you in the Moxie family! Please let us know when pests pop up so that we can come back and treat again. -Daniel Customer Care"

"We are so grateful to have you in the Moxie family! Please let us know when pests pop up so that we can come back and treat again -- You are entitled to unlimited free re-services. -Daniel Customer Care"

"We are so sorry that this is how your experience with our company was. We pride ourselves in being the best pest control company in the industry. I went ahead and reviewed your specific case and read all our notes and I would like to set the record straight based off our documented conversations. I'm sorry that your ant problem still persisted. This is why we emphasize our free unlimited re-services; some pest problems are bigger than meet the eye and need more frequent visits that we offer for free upon your request. We offered our organic service to you because you said that you're allergic to our products, so we offered an alternative. We explained again the need for our free re-services if problems persisted. You had a balance after these treatments that had not been paid. Over the course of 3 months we sent letters and called to reach you about a past due balance. After the 3 months of relentlessly trying to reach you we were forced to send you to collections. We do not like sending customers to collections. We work with our customers to make payments when their budgets are tight. We apologize that this was your experience; we do require our customers to keep their legal commitment with us. Communication is key to happy customers and our team works relentlessly to have the best customer service. Our reputation precedes us in the Dallas metro area. Our rating on Google+ and Angie's List show that our customers are pleased with our work. Again we apologize that we had to end service on such horrible terms. Our records show that your last service was over a year ago."