EARTHLINK

I have had Earthlink as my ISP for over 15 years and have no reason to complain about the service.

I told them to cancel my order, refund my money and give me the info to ship back their equipment.  This took almost 2 hours to accomplish as they tried to tell me how awesome $14.95 for the first three months was (and by the way, my first month had already been charged...for service I had NEVER received), and then had the nerve to haggle with me over refunding me the cost of shipping me the equipment (that was sent via UPS and as such was not something he could do since UPS was the actual shipper - I LOST it at this point) which he finally agreed to do after speaking with his manager.  Then when I tried to confirm they were refunding both the shipping and the $14.95 for services NOT rendered he argued that I would still be charged the $14.95 since "he had to charge me something". We went around the barn on that one several times and he would not budge so I told him I would dispute it with my credit card and hung up.  I have done exactly that.  I would not recommend this company to my worst enemy.  With customer service like this they will not be in business long.

This was a terrible experience. You are actually calling a toll free number that rings overseas somewhere. They have you speaking to a foreigner that you can hardly understand and who hardly understands you. He had no patience whatsoever. He could not help me. I had to take my computer to a local repair place to solve it. I still use them for internet, but I will not use the tech support again.