BBS Plumbers

Excellent, no problems. Actually a Home Depot install. If you buy a toilet there they will install for 139.99 including total cleanup and removal of old unit. They did 100%.>

If there was a zero rating, that is what I would give them. Engaged them through Home Depot's service installation for a new water heater. They said I would need to be at home from 8am to 5pm for an estimate, which I arranged to be. No one showed up until 5:30pm, with no phone call prior. They told me they'd have a quote to me next day. A week later, nothing. I repeatedly called their number, and no one picked up the phone, and no voice mail system available. I called Home Depot to find out what was going on. The next day I receive a text from them that I would need to get an inspection from the city...? Meanwhile, I received quotes from three other plumbers on site and one offered to replace it the next day. Worst experience with a vendor in my 22+ years of home ownership.

He was an hour late showing up. He started in on me about extra charges the moment he walked into the bathroom. I was warned by previous AL reviews that he might do this. After he was done, there was a leak in the pipe that extends from the sink to the drain. There is black mold starting to grow now due to the leak. I never got my receipt, and I ended up paying the $119.00 twice (once to Home Depot and once to BBS). I am going to have to have someone come in and fix the tile and the plumbing from the damage as a result of the first visit by BBS.

unknown

They were good.

Gary at BBS Plumbers did a marvelous job, and thoroughly checked out the toilet work they'd done about seven months ago for us.
I was grateful that BBS made a real effort to address the problem the same day I called them and that they were through and professional in checking to make sure it was going well.  The charge was "Covered by Warranty".

The plumber arrived and assessed that it was a cast iron sink and would be heavy to lift.  He then proceeded to use a screw driver to pry around the edges of the sink directly against my granite counter top.  I asked him to consider putting a piece of wood against the granite as to not scratch it.  He declined and the next sound was a terrible crrraaaack!  He broke the granite counter top.  The next two months consisted of filing claims with Home Depot, getting estimates, selecting new granite, rip out and installation...a total nightmare.
Home Depot made good but the ordeal was easily preventable.