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ARS / Rescue Rooter DFW
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
For fast and exceptional service for all of your heating, cooling or plumbing needs, call us now: 214-463-2968! ARS / Rescue Rooter DFW provides professional air conditioning, heating, plumbing & insulation services. We require background checks & drug tests on all employees. Emergency service available 24/7! License # MPL18279 James R. Youngblood, TACLB20528E - D. Mitchell
Business highlights
Emergency services offered
23 years of experience
Services we offer
Blown fiberglass insulation & Ventilation, Radiant barrier spray, Radiant barriers & Attic insulation.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.7109 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 11% | ||
| 3% | ||
| 3% | ||
| 1% |
Showing 1-25 of 109 reviews
In L.
May 2018
I hired this company through Home Depot for HVAC tune up. When the guy arrived, he called it diagnostics instead, and hosed down the AC condenser coils from outside the casing only after my repeated nagging to clean them. This company’s representative left me with a $2k estimate. One of the items on the list was the replacement of the AC unit’s contactor. Guy claimed the contactor was broken, and showed me how it was broken. I happened to be an engineer, asked a few questions, and came to the conclusion that the contactor was fine, and it is still functioning properly at this time. It doesn’t matter to me, as a consumer, whether or not the technician had made an honest mistake in the diagnosis, what would’ve happened if I didn’t care to look into it was the unnecessary expense of $290. The rest of the estimate consisted of legit offers, but I decided not to hire them for any further work, and my rationale is, if they could not perform a $69 task properly, why would I hire them to perform an additional $2k worth or services?
Larry B.
Sep 2017
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Joan S.
Aug 2017
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JoLynnia L.
Apr 2017
Did a good and quick job.
Response from ARS / Rescue Rooter DFW
"[Member Name Removed], thank you for sharing your experience. ARS strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing ARS!"
VICKI Y.
Feb 2017
unknown
Response from ARS / Rescue Rooter DFW
"[Member Name Removed], thank you for sharing your experience. ARS DFW strives to provide each customer with an exceptional service experience. We appreciate the opportunity to come into your home and service its needs. Should you need our services again in the future, please don't hesitate to call. Thank you for choosing ARS DFW!"
Henry J.
Feb 2017
Went well. Technician found bacteria growing on blower motor. Completely cleaned and installed ultra-violet kit to keep bacteria from returning. Also, did heating system tune-up.
Gwen R.
Apr 2016
unknown
Joan S.
Apr 2016
unknown
Michael U.
Apr 2016
Everything went very well. They replaced everything. We use their services on an ongoing basis. They service us twice a year.
John W.
Apr 2016
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James M.
Apr 2016
unknown
Lawrence S.
Apr 2016
unknown
Alvin J.
Apr 2016
unknown
Michael U.
Apr 2016
unknown
Victoria S.
Oct 2015
unknown
Marsha M.
May 2015
Two workmen showed up to do the work and said it would take a couple of hours to do the work. They sprayed the roof deck with paint (radiant barrier???) and sprayed insulation in the attic. Then they told me they could not finish the job because they didn't have the proper equipment. Told me they would be back the next day to finish. No one has been back nor has anyone called about finishing the work.
After they left, I went into the attic and the sprayed insulation is not at the level it should be. Large part of the attic barely has any spray insulation. The existing soffit vents do not have baffles. I can see only one light dam and there should have been 4 more installed.
I contacted Home Depot fraud department because my credit card was charged two days before the work was even started. I have disputed the credit card charge.
The only reason this company was even allowed to give me an estimate was because of Home Depot. I have since checked this company out and there is a history of this sort of thing. They are not reputable and I feel they have ripped me off!
After they left, I went into the attic and the sprayed insulation is not at the level it should be. Large part of the attic barely has any spray insulation. The existing soffit vents do not have baffles. I can see only one light dam and there should have been 4 more installed.
I contacted Home Depot fraud department because my credit card was charged two days before the work was even started. I have disputed the credit card charge.
The only reason this company was even allowed to give me an estimate was because of Home Depot. I have since checked this company out and there is a history of this sort of thing. They are not reputable and I feel they have ripped me off!
Response from ARS / Rescue Rooter DFW
"Ms. [member name removed], Thank you for sharing your experience. ARS strives to provide an exceptional service experience to each of our customers. We apologize if we were unable to do so in this situation. Please allow us the opportunity to speak with you, so we may address any concerns you may have. One of our Customer Relations team members will be reaching out to you to discuss your specific situation. Should you rather call in at your convenience, our Corporate Customer Relations team can be reached at 866-803-0879. Thank you, ARS Customer Relations 866-803-0879"
Deborah E.
Mar 2015
They're excellent. We also had them do maintenance. I have their maintenance package so I didn't have to pay anything. They are very, very good.
Response from ARS / Rescue Rooter DFW
"Ms. [removed member name], Thank you for taking time to share your feedback on our company. ARS strives to provide exceptional service to each of our customers. We are pleased to hear about your experience with our company, and appreciate our continuous relationship. Should you need further assistance, please don't hesitate to call. Thanks for choosing ARS! ARS Customer Relations 866-803-0879"
Nicole L.
Feb 2015
The man was on time and did a great job.
Response from ARS / Rescue Rooter DFW
"[membr name removed], thank you for taking time to share your feedback. ARS is committed to providing the absolute best in service to each of our customers. We are pleased to hear about your experience, and appreciate your kind words about our company. Thanks for choosing ARS for your home's needs!"
Carrie K.
May 2014
They were very pleasant, on time and professional. THey couldn't do some of the roof work because we had had ice the day before, but they rescheduled quickly to come back and finish that piece. I don't yet know how much this radiant barrier will save me in terms of summer A/C bills but hope to see real savings. I would use this company again based on my experience.
Deborah E.
May 2014
Everything went well, and it was a good experience. ARS provided excellent customer service, its technician, Oliver, did a great job for a reasonable price, and the unit is running better than it ever has. In fact, they did such a good job that I signed a maintenance contract for them to service the unit twice each year.
Kathy H.
Apr 2014
They were fine. They were just upfront, very trustworthy and good guys. They were great overall their price was fare compared to another place that I had done a price on.
Karin B.
Mar 2014
We found them through Home Depot Services when we were looking to add insulation to the 39 year old home we just bought.
The "no-hassle" "no obligation" quote was truly "no hassle" and "no obligation" but we only wanted insulation and did not want to pay for a radiant barrier at this time.
90 days after the quote, I called ARS at (214) 637-7700 to ask for a quote for Insulation ONLY. I was expecting the price to be roughly $800 to $900, but it was $1,200. I was also expecting the quote to cover 12 - 15 inches of insulation, and the new quote only covered 8 inches. However, I decided to proceed. The service work was scheduled for the very next day.
I was told they would arrive between 10am and 2pm. They arrived at 10:05. They were polite and clean, and efficient, but left before completing the job - as they said our covered porch and garage were not part of the service quote.
I called the office to explain that I felt they left with the job only 1/2 way completed, as the attic over the garage also covers the dining room and part of a bedroom; and the "covered porch" is actually considered an extension of our living room - not just a patio. The office sent the technicians back to the house within the hour. This time, not only did they insulate about the covered porch, but also over the dining room & bedroom and most of the garage. They left greater than 8 inches of insulation and I now feel that I got my money's worth.
Thank you to the management staff that acted so quickly to resolve my issues.
The "no-hassle" "no obligation" quote was truly "no hassle" and "no obligation" but we only wanted insulation and did not want to pay for a radiant barrier at this time.
90 days after the quote, I called ARS at (214) 637-7700 to ask for a quote for Insulation ONLY. I was expecting the price to be roughly $800 to $900, but it was $1,200. I was also expecting the quote to cover 12 - 15 inches of insulation, and the new quote only covered 8 inches. However, I decided to proceed. The service work was scheduled for the very next day.
I was told they would arrive between 10am and 2pm. They arrived at 10:05. They were polite and clean, and efficient, but left before completing the job - as they said our covered porch and garage were not part of the service quote.
I called the office to explain that I felt they left with the job only 1/2 way completed, as the attic over the garage also covers the dining room and part of a bedroom; and the "covered porch" is actually considered an extension of our living room - not just a patio. The office sent the technicians back to the house within the hour. This time, not only did they insulate about the covered porch, but also over the dining room & bedroom and most of the garage. They left greater than 8 inches of insulation and I now feel that I got my money's worth.
Thank you to the management staff that acted so quickly to resolve my issues.
Josh K.
Sep 2013
Process was very smooth and professional.
Austin D.
Jul 2013
The day they were first set to install, they did not arrive as schedulled. At that time they were 2-3 hours late. I called and was told the truck had broken down on the road. After a few calls back and forth, I reschedulled for Monday, July 8th. on the 8th, I received a call to see if they could arrive one hour early. I met them at my house and they performed the work.The installation crew did a great job. It was the original schedulled time that sort of soured the whole deal. It was hard for me to understand it took so long to find out they were not coming.
I don't know if is the radiant barrier, the additional insullation, or both but, my house does appear to be cooler after their work.
I don't know if is the radiant barrier, the additional insullation, or both but, my house does appear to be cooler after their work.
Ted W.
Jul 2013
I was very happy with them. The guys were very nice. The service was great.
Licensing
State Contractor License Requirements
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FAQ
ARS / Rescue Rooter DFW is currently rated 4.7 overall out of 5.
ARS / Rescue Rooter DFW accepts the following forms of payment: CreditCard
Yes, ARS / Rescue Rooter DFW offers free project estimates.
No, ARS / Rescue Rooter DFW does not offer eco-friendly accreditations.
No, ARS / Rescue Rooter DFW does not offer a senior discount.
Yes, ARS / Rescue Rooter DFW offers emergency services.
No, ARS / Rescue Rooter DFW does not offer warranties.