Alltex Parker Mechanical Services

Used All-Tex for years but All-Tex no longer stands behind its service. GE Profile refrigerator water leak, water filter, housing and line replaced for $373.59 64 days ago. Same problem occurred today and All-Tex will charge a trip fee of $65 and labor instead of warranting its work. Will not do business with this company again. Buyer beware

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they always showed up when they promised. tech seemed to have a good firm knowledge of the appliances he serviced.

Great!!!  They were in and out in 3 days.  Steve did a awesome job explaining everything and his crews were punctual and tidy.  They'll be doing my downstairs system when the time comes.
Jodie Rea

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more than a month ago my refrigerator stopped cooing. I called ALL TEX parker and they couldn't come out for several days. when they arrived, the technician stated he needed to order a board and would call back. over a week later I hadn't heard back, so I called to inquire. the service manager took a few minutes to say yes they had the part and needed to schedule a service call and it would be the following week, which at this point was the day before thanksgiving. they arrived at 5:30 the evening before thanksgiving and installed the board and the unit cooled but was not repaired as the fan wouldn't run. this in fact was the reason that the unit originally failed as the heat from the lack of a fan damaged the board. Once again, he told me that a part would need to be ordered. 2 weeks later I called to inquire since I hadn't heard back. Jeannie copped a huge attitude when I inquired as to what was taking so long. she told me that they were waiting on parts which I believe meant that they hadn't yet been ordered them, since they were only coming form Mississippi. she told me they would call back when they arrived. I told her that I would expect them to be overnighted since I had now been without a refrigerator for almost a month. a week later they called and left a message that the part had arrived. I returned the call as soon as I got home at 5:15, but they aren't opened past 5. I am now waiting be scheduled to replace what I hope is the final part that will allow my refrigerator to work, hopefully to use over the christmas holiday. I don't know if the problem is that this is a warranty call or what. when I expressed my displeasure they told me next time I should just call the manufacturer directly, which is in fact what I had originally done. they directed me to All Tex. The lack of service and professionalism is pretty astounding. I will never voluntarily use this company again.

Great

December 2012

I called All TexParker on the recommendation of Capital
Distributing, Viking and Thermador to service my Viking pop-up venthood,
Thermador icemaker in door of freezer column unit (ice not dropping out of
door) , Maytag wine fridge and Uline undercounter fridge.
Day before technician came water was leaking from Asko
dishwasher and again the morning he came.

Dec 3, 2012

Viking pop-up would not come on with touch pad installed in
counter but would randomly pop up on its own so I told Rob this and that I
believed there was something wrong with the touch pad. He told me that the
touch pad could not be replaced on its own that the entire unit must be
replaced at a cost of $1500 (est) since there is no plug or disconnect from
touchpad to unit. I reluctantly agreed and he put unit on order sheet.

Asko Dishwasher- I asked him to look at dishwasher since
water was on floor. He looked at water and said that it had to be the way I was
loading the unit based on where water was. He never opened the unit or looked
it at all.

Thermador icemaker. He told me that the unit could not be
fixed because Thermador was no longer making it or any parts for it (unit was
bought in 2008)

Maytag wine fridge. He told me it would cost $600-$1000 to
repair after a cursory look at it.

Uline- he said it was thermostat would cost about $150 and
would need to order parts.

Total Charge $195.42 – no items repaired

I contacted Thermador about not being able to have icemaker
repaired they stated they would call back but instead AllTex said they would be
pulling unit.

Dec 21, 2012

Rob returns with parts to fix Uline and Viking.

Uline repaired.
Viking sent touchpad only with cord attached. Rob proceeded to complain that it
wasn’t what he ordered and there is no place to attach this plug to unit.

Thermador- icemaker unit taken to their shop which left
water in door not operable.

Total Charge $66.14

First week in January dishwasher will not stop draining, I
have to turn it off at breaker. I called AllTex and said I wanted a different
repair person other than Rob, they state that they can send someone else out
for dishwasher but he needs to come out for venthood and fridge. I am not happy
but reluctantly agree

Jan 8, 2013

Dishwasher- Mike comes out and resets something, states I
need new diverter and will call back with costs but it should be fine to use
for the time. He calls next day, leaves a message with costs and I immediately
call back to ask that it be ordered.

Total cost $103.38

Jan 18, 2013

Rob returns
Viking- takes screws off unit underneath cabinet then tells me it can’t be
replaced because there is a bottom board on the cabinet holding the cooktop
that must be cut out, he doesn’t have time, tells me to have my husband do it
and call them back.

THermador- reinstalls icemaker unit after solenoid was
replaced in their shop. It cannot be tested until ice makes in a few hours. He
has lost the covers for screws and tells me its not a big deal.

Total Cost $503.11

Icemaker still doesn’t drop ice out of door.

My husband looks under cooktop to cut out bottom and
completely pulls out unit with no problem including the plug for the touchpad
which Rob had stated did not exist. The unit had been left hanging by an edge
and was bending and falling out.

I called AllTex outraged that icemaker doesn’t work and
clearly Rob was clueless about venthood touchpad plug and that I wanted the
items fixed and he was not to return to my house. They argued extensively with
me, said he needed to come out with Mike. I refused that, they reluctantly
agreed to send only Mike.

I called repeatedly about where dishwasher parts were and
they always said they would call me back.



Feb 14, 2013

Viking- Mike looks at unit, pulls out spice rack by touchpad and notices that plug is loose at
that end. Replugs it, screws unit back in, reattaches vent hose and unit works
fine. Apparently spice rack can hit touchpad cord.

Thermador- Mike looks at it, calls Thermador who tell him
after solenoid replacement unit shorts out and must be replaced at at cost of
around $250. I tell him I am going to contact Thermador.

Asko Dishwasher- replaces diverter, water still leaking.
Upon examination there are holes in drain hose and it must be ordered.

Total Cost $267.01 Viking now works but not icemaker or
dishwasher.


I call Thermador who agrees to pay for parts on icemaker.
Several calls are needed to get dishwasher hose parts in and scheduled for
repair.

March 19, 2013

Thermador- icemaker unit replaced. Works fine
Asko- drain hose replaced works fine.

Total Cost $207.84

Overall, good. If you are in a hurry, you might want to check two or three companies to see how soon they can come out.

went okay but get readyy to spend money.

I have a Jenn Air double convection oven that is about 6 yrs old. The baking element had gone out (I found out after they diagnosed it). They sent someone within a week to come diagnose the problem ($74 trip and time charge). They had to order the part and then the next week scheduled the repair. The estimate for the repair was a little more than the actual repair. The repair person had to take the entire oven out of the wall and take the back off of the oven and replace the element. The part was only $99, but the labor was kind of involved and time consuming so the total was $237. The technician worked very courtesly and cleanly. I was very pleased with the end result. I have used them before to replace the water pump on a freestanding ice maker. I have come to trust this company.

See above. It went very well. I would use them again.

I was shocked that the tech knew, from the make and model, what was still covered under warranty. He saved us quite a bit. The job only took about an hour. I was very pleased with the service.

Appointment first thing in the morning, should have been right on time. Excuse was that he had to help another rep on a call. Was that the truth? Arrived about 90 minutes late for an 8:00 call. Of course the intermittent problem did not show up on cue. Rep, however, had seen the problem before, quickly disassembled the control panel on the unit and showed me the probable loose fan sensor connection on the circuit board. He jiggled it a few times and offered to replace the board for $350. I declined. Will wait until it gets worse, but since these loose connection problems are often so intermittent, that may be a long time coming.

THEY WERE PROFESSIONAL AND FIXED MY MICROWAVE QUICKLY. THEY WERE PROMPT AND VERY HAPPY; GOOD SENSES OF HUMOR.