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AAA AUGER Plumbing Services

4.5(
12
)
Concrete Sawing or Removal, Sink Installation, Garbage Disposal Installation,

About us

AAA AUGER has been proudly servicing customers in Texas since 1962. We currently service the Austin, Dallas, Ft. Worth, Houston and San Antonio markets. It is our mission to send a clean, respectful, licensed and competent plumber in the timeliest manner. AAA AUGER ensures that all Service Technicians have properly fulfilled the requirements of the respective State in which they are providing service and remain in good standing. All licensed technicians are required to annually attend continuing education courses. The continuing education classes detail any changes in workmanship standards geared to improve the safety and welfare of our customers. Because AAA AUGER Service Technicians must often perform services within a person's home, our professional image policies are second to none. Our service technician training program extensively covers our expectations and procedures to ensure our customers receive quality service at a reasonable price with the utmost attention to detail. AAA AUGER Service Writers work around the clock and eagerly await your call. Whether in need of service or perhaps just some friendly information, our Service Writers are trained to assist you. We have all types of plumbing services at very competitive pricing. Repair, replace & install: Water & Gas Leaks, Toilets, Faucets, Sinks, Disposals, Water Heaters, and are back flow certified. Sewer lines can be repaired & maintained. Call anytime. Plumbing Services - Repair, Replace, Install • Water & Gas Lines • Toilets, Faucets, Sinks & Disposals • Water Heaters - Gas, Electric & Tankless • Backflow Certified Sewer Camera & Jetting Service • Sewer Lines - Repairs or Replaced • Drains / Sewers - Cleaned & Maintained • Slab Leaks - Located & Repaired • Sewer Leaks • Static Testing • Expert Trouble Shooting and Testing • State-of-the-Art Equipment • Charges Presented Before We Start • Commercial Charge Accounts • Convenient Financing License & Insured We Honor Most Valid Coupons Insurance Claim Friendly Military Discounts Senior Discounts (55 or Over)

Business highlights

Emergency services offered
63 years of experience

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.512 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
75%
4
0%
3
25%
2
0%
1
0%
Write a review
Showing 1-12 of 12 reviews
Jim P.
Jul 2018
5.0
Yes, I recommend this pro
$24,700
Excellent work. I have a power flush toilet and it was leaking in the tank. Repairman came, looked, we discussed the malfunctioning part, he left to purchase it, returned, repaired. He also worked on the flush mechanism and fixed it so no slow leakage into bowl. Spent about 1.5 hrs. total. No markup on part. Professional, courteous, nice.
Response from

"Thank you for the very kind review. You are well appreciated!"

CATHY K.
Dec 2017
5.0
Yes, I recommend this pro
$18,500
Fantastic! I called AAA Auger after another plumber failed to diagnose the problem. I would definitely hire them again.
Response from

"Thank you so very much for your business and the nice review!"

Seth T.
Oct 2017
5.0
Yes, I recommend this pro
$15,000
AAA Auger showed up within an hour of being called Sunday morning and had the drain opened by noon.
Response from

"Thank you for such a nice review. We sincerely appreciate your business!"

Ann P.
Oct 2017
5.0
Yes, I recommend this pro
$14,000
Fred came within an hour of my call on a Saturday afternoon. I explained that we had the drain cleaned by another company 2 months ago. He took over an hour, snaking the drain twice, running the water, figuring out where the pipes went. He did such a thorough job to make sure it wasn't going to back up again within a short time. They even warranty it for 30 days. Great job, very reasonable price, thank you!
Response from

"Thank you for your trust and confidence. We sincerely appreciate your business!"

David D.
Jul 2017
3.0
$355,000
Technician arrived on time, quoted to replace the 2 existing water heaters with an upgraded gas tank less system. The price was a bit high, but I secured their services. Technician installed the new unit too far from an electrical outlet that was required to operate the computer system. So, he used one if my extension cords the resolve the installation error. Contacted the Office Manager and they indicated it was my problem to resolve the issue. Hired an outside electrician, at my expense. The overflow tube was kinked, again an installation error. I fixed it myself. Not Happy....
Response from

"Mr. [Member Name Removed], I will have my office contact you to address further your concerns. I am sorry to learn about your dissatisfaction and the added aggravation you sustained. [Member Name Removed] Cross"

Lynn S.
Jan 2017
5.0
Yes, I recommend this pro
$18,900
Was so surprised by how fast they responded - literally they returned our call and had a technician on-site within 15 minutes - Wow! He snaked the drain and was done quickly.
Response from

"Thank you so very much for the solid review. We sincerely appreciate your business."

Frank S.
Jan 2017
5.0
Yes, I recommend this pro
.
Frank S.
Jan 2017
5.0
Yes, I recommend this pro
They are very good. Only one person came out and I think it took him about 45 minutes. He left the area spotless.
Response from

"Thank you fore the nice review. I am sorry to be so late responding. We appreciate your business!"

Preston S.
Sep 2016
3.0
$98,750
Called AAA on 6/27/16 and they were sending someone out the morning of 6/28/16. The plumber called to say he was on his way, I believe his name was Dave. He pulled the water meter cover and then pulled the sprinkler box cover told us that it would be $987.50 to make the repair. I asked why it was so much and what the labor charge was, he said it was priced as a job as a whole and there wasn't a breakdown. He stated that if he had to dig under the sidewalk it would be an additional cost. Due to the water leaking we agreed. About 10 minutes after agreeing he returned to the door and said that the leak was on the city side and that the city would need to make the repair and that it would not cost us anything. He stated he called the city. The city came out and looked at the meter and the pipe and said the leak was not on their side. The city said that it was definitely a leak somewhere in the sprinkler box. So we called a sprinkler repair person they came and told us that it was not a leak in the sprinkler system but a leak in the pipe and pointed it out. So we called back AAA and they stated that they do not work on sprinklers and I explained that it was not the sprinkler pipe that was leaking. They sent back out another plumber this evening 6/28/16 and he said that he could have told me it was not on the city side. He quoted me for a temporary fix and to fix the issue roughly $670. So form this morning to this evening we have a price difference of over $300. I'm unsure if the "temporary" fix is good enough to last or if I'm being up sold on a repair that is not really needed. I'm apprehensive after getting a $300 price difference in less then a 10 hour window. Plan on calling AAA tomorrow to discuss. Will update my review after tomorrow.
Brenda M.
Mar 2016
5.0
Yes, I recommend this pro
.
Response from

"Thank you for the high marks. We sincerely appreciate it!"

Debra J.
Feb 2016
5.0
Yes, I recommend this pro
unknown
Response from

"Thank you for the nice review!"

Kathleen W.
Dec 2015
1.0
$600,000
They used a trencher, tore up the electrical and irrigation lines in the back yard and denied doing so, until another provider pointed it our.
Made an absolute mess of every area of the property they touched.
Worse yet, three years later the riser closest to the house started leaking again. 

Response from

"Our work was covered under warranty, a warranty for which we would have honored should we have been given the chance. Regarding the broken electrical and irrigation lines, we completely and fully disclosed before we did the job that underground utilities were at risk of being hit (we had to dig a trench almost 2 feet deep in your ground); a disclosure that we required your written signature on before we began. Regardless of the disclosure, we credited $1,000.00 of the job back to you and ended up working out in the freezing cold for those several days trying to get your gas back on. Furthermore, we even provided extra work trying to put back your deck (which was clearly excluded from our proposal). The job was not without its mistakes, but we sincerely tried to do everything we could to satisfy you. We are terribly sorry that we were unable to do so."

Joe C.
Oct 2015
3.0
unknown
Response from

"We are certainly concerned to have received such low marks. Truthfully, given what we have to charge, I understand the "C" for price, but I am very, very concerned about the "C" in quality. Please let us know what we can do to turn that into an "A". Regards, David Cross CEO"

James K.
Sep 2015
5.0
Yes, I recommend this pro
$18,750
unknown
Response from

"Thank you both for your business and the nice review! David Cross CEO"

LES S.
Jun 2015
5.0
Yes, I recommend this pro
$130,000
I have an older home (built in 1942), thus, the hot water closet is very small.  AAA Auger was able to furnish a hot water heater to replace the old one that went out after 28 faithful years of service.  The installer was Sam.  He showed up at the house with a smile and kept a positive attitude throughout the entire day even though he encountered cramped working conditions and obstacles that needed to be overcome. He did an impeccable job!  I give him an A+++.  I would highly recommend him and the company he works for, AAA Auger Plumbing
Response from

"WOW! You really made our day! Thank you for the nice review and for taking the time to write it! We sincerely value your business! Thanks again, David Cross CEO"

Kevin M.
Apr 2015
5.0
Yes, I recommend this pro
$13,300
I noticed a leak in the water shutoff valve for the toilet in the guest bathroom late in the afternoon.  The valve leaked even when I shut it off so I had to shut off water to the house.  This was around 4:15 pm.  I called several plumbers to see if I could get the repair accomplished that same day but they all wanted to add a significant upcharge for after hours service.  I called AAA Auger at 4:45 pm and they said they could have someone at my house in less than 2 hours at no charge to provide a free estimate.  The plumber (Eric) arrived shortly after 6 pm.  He quoted me the price of $133 which I accepted.  He took about 30 minutes to complete the work.  He was professional and neat.  I especially appreciated that he put booties on his feet while in the house and took them off when he went outside.  Overall he did a great job.
Response from

"Thank you so very much for the nice review! We sincerely appreciate your business! David Cross CEO"

Cynthia F.
Apr 2015
5.0
Yes, I recommend this pro
$87,500
unknown
Response from

"Thank you for the great review. We sincerely appreciate your business! David Cross CEO"

Melissa L.
Jan 2015
5.0
Yes, I recommend this pro
$600,000
unknown
Response from

"Thank you for your business. Your satisfaction means the world to us. Regards, David Cross CEO"

Randall S.
Jan 2015
1.0
$40,000
The staff were somewhat rude and rude to my wife. The were mediocre. I would tell a friend to stay away from them as far as possible.
Response from

"Leaks of any kind can be very frustrating. Unfortunately, with gas leaks, finding the problems so that prudent options can be presented can be very tedious. We are sorely disappointed that we weren't able to gain your confidence or satisfaction. We appreciate that you gave us the opportunity and sincerely hope that you are able to remedy your problem within your budget's capacity. David Cross CEO"

Shannan S.
Jan 2015
5.0
Yes, I recommend this pro
$70,000
The office calls before they arrive and then follows-up after they work is completed.  They are so nice and professional eveytime I call, even when my ceiling is flooding.  The plummers show up in a company truck with a clean uniform and shoe covers.  They explain what needs to be repaired and how much money it is going to cost. The plummer that replaced the tub faucet sweeped the entryway before he stated his repairs to ensure he didn't bring in leaves AND got us a master key to the water main so next time we can shut of the main water so it wouldn't flood like it did this past time. WAY above and beyond what I have experienced with plummers in the past.  I will continue to use them for all my plumming needs.
Response from

"WOW! Thank you for the nice review. You sincerely made my day! if you ever hear of anything less than impressive service, please let us know. Sincerely, David Cross CEO"

Alice A.
Nov 2014
5.0
Yes, I recommend this pro
They were able to work me in on the same day that I called...and it was a Sunday! No up charge for a weekend visit! The attendant was so personable and polite.
Response from

"THANK YOU! We genuinely appreciate your business. It is also very kind of you to take the time to share your positive review. Thanks again, David Cross CEO"

Kathy M.
Oct 2014
5.0
Yes, I recommend this pro
$12,000
I think that they are very good and sometimes it does take them a long time to come, but they constantly call and tell me what the situation is. I do like that. I like their communication because that way I don't have to sit there and wait on them. I think their prices may have gone up a little bit, but we will still use them because we always know when they will be here. They come out for holidays anytime and they don't charge extra for that.
Response from

"Thank you for your business and the nice review. Sincerely, David Cross CEO"

Donovan B.
Sep 2014
5.0
Yes, I recommend this pro
$23,200
Clog was removed, and a family of 5, including 3 small children, are happy and healthy in a home with working toilets and showers. The price was very reasonable for the service. We called in the problem around noon, and AAA Auger sent it to Dan, who arrived late afternoon and took care of everything.
Response from

"Thank you for the great review. We are very fortunate to have employees like Dan. We will let him know. Thanks again for your business! Regards, David Cross"

Charles A.
Sep 2014
5.0
Yes, I recommend this pro
$300,000
It went as planned and done by professionals.
Response from

"[removed member name], We value your business and appreciate you taking the time to make your experience known. If you ever hear of us delivering less than impressive service, please never hesitate to let me know about it. Although we may stumble, I pledge that we will rise to your expectation of service. Regards, David Cross CEO"

Rhonda O.
Aug 2014
5.0
Yes, I recommend this pro
$300,000

I discovered a hot water heater leaking on Sunday morning. I called AAA Auger about 10:30 AM. They said someone could be there in about 30 minutes. David arrived as promised. I assumed he would assess the problem and return the next day to fix it He discovered both water heaters were leaking. To my pleasant surprise he said he would go get the parts, round up some help, and try to get at least one of them fixed that day. He and Ralph returned and got to work. They encountered some problems draining the water heaters and it took longer than expected. He still they would get at least one working. He was supposed to get off work at 5:30PM. Pleasant surprise number two 5:30 came and they kept working. Almost two hours after he was supposed to get off, pleasant surprise number three. They had both water heaters up and running. I will definitely use AAA Auger again.


Response from

"Thank you for your patronage and for taking the time to write the very nice review. Sincerely, David Cross CEO"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

AAA AUGER Plumbing Services is currently rated 4.5 overall out of 5.
AAA AUGER Plumbing Services accepts the following forms of payment: CreditCard
Yes, AAA AUGER Plumbing Services offers free project estimates.
No, AAA AUGER Plumbing Services does not offer eco-friendly accreditations.
No, AAA AUGER Plumbing Services does not offer a senior discount.
Yes, AAA AUGER Plumbing Services offers emergency services.
No, AAA AUGER Plumbing Services does not offer warranties.

Contact Information

2437 E. Union Bower Rd., Irving, TX 75061

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