ACTION HEATING & AIR

Eugene from Action Heating and Air came to our house as a response to a claim to our home warranty company. We had just purchased our home and the furnace was under warranty, but was not working properly. After 5 service calls, it was finally determined that we needed a new furnace. The warranty company again sent Eugene from Action Heating and Air to our home to replace the furnace unit. My husband and I know very little about forced air units. Apparantly, when a new furnace is replacing an older unit, it is customary to check and clean the coil as it will be exposed during the exchange and at that time you can determine if it also needs to be replaced. (it is normally not as easy to access when the furnace is attached) When our unit was replaced he did not check or clean the coil and this was the equivalent of pulling out a car engine and not replacing accessed worn belts. Our air conditioning unit labored all summer because of the dirty coil (we thought it was just the heat) and our new furnace kept shutting itself off because of the strain the first time we tried to use it. We are now waiting to have someone else come in and evaluate if we need a new coil or if cleaning it will suffice, but in the meantime, we have no heat even though we have a new furnace. We feel that this was very disreputable on his part. He knew we had just purchased the home and were trying to repair or upgrade what was needed in the heating and cooling systems. Having come from the land of radiant heated floors and swamp coolers, air conditioners and forced air furnaces were not something to which we were accustomed. I would never recommend him and his sloppy workmanship to anyone.