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Smart Foundation Repair, LLC

1.0(
2
)

Foundation Repair, Landscaping, Excavating,

... +2 more

About us

Honest Assessments and Reasonable Prices are our Trademarks. Foundation Repair, Concrete Work, Retaining Walls, Pool Decks, Paver Installation and Repair, Slope Stabilization, Gabion Wall Certified, French Drains, Sumps and Pumps, Surface Drains. Lifetime Transferable Warranty. References Available Upon Request. Angies List Member Discount 10%-

Business highlights

25 years of trusted experience
Emergency Services Offered

Services we offer

Steel Piers, Concrete Piers, Retaining Walls, Drainage Systems, Concrete Driveways and Walkways, Paver Installation.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

Check

Reviews

1.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
0%
1
100%
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Write a review
Showing 1-2 of 2 reviews
Carol B.
05/2013
1.0
foundation repair
  + -1 more
When I thought there might be an issue and attempted to contact them, it took them a month to answer my call, then they told me I needed to get another engineering report. He was very condescending when I talked with him, and explained how busy he was in Arkansas, had no cell phone coverage, etc. I got the engineering report (which the engineer said I really didn't need - $350 expense) and it has now been almost two months since I sent it to them and they have not been responsive.
Description of Work: I purchased a foreclosed home where Smart Foundation had completed the foundation work, and bought the warranty.
Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Smart Foundation Repair, LLC
A bank owned property ( foreclosure ) is conveyed without any warranties. The buyers sign many documents at closing indicating they understand that this property is being acquired " As is where is ". We understand the concerns of the consumer as it relates to properties with previous foundation issues since the choice of the repair contractor was not in the hands of the buyer and in an attempt to calm the concerns of the buyers related specifically to the foundation repairs, we have developed a warranty that places the requested re-inspection of the property back on the engineer that developed the original repair plan and the subsequent final ( post repair inspection ) report. This inspection being provided by an impartial third party should reflect a true and correct representation of the condition of the property and the need for any additional repairs. Unfortunately, the engineers do charge for their reinspection. We have found that the consumers respond in a very positive manner having the Licensed Professional Engineer provide the reinspection, especially since they have a history with the property. We sincerely apologize for the lack of performace (Member name removed) received. We were moving our offices into a new space, expanding into a new state and the remodel took significantly longer than anticipated. We had outsourced our inbound calls to a third party ( huge mistake on my part and I have assumed full responsibility for our shortcomings ) and didn't know they were not getting responded to in a timely manner. As for the " condescending " comment, I spoke with (Member name removed) and if the content or context of the conversations were deemed to be condescending I truly apologize. It was not my intent. Unfortunately, when we receive information we do not like or agree with we all tend to escalate the conversation to new levels, especially when they have not been responded to in a timely manner. We have a pretty good understanding of the foundation repair process in N Texas, most consumers experience is limited to the TV/Radio/Newspaper advertisements they see or hear. This can lead to certain misconceptions. (Member name removed) engineer report indicates the need for a few additional piers and the adjustment of 2 existing piers. Based upon the size of the original repair plan I would say this has been a pretty successful repair. Again, I am very sorry (Member name removed) has had anything less than a good experience and we will continue to work to improve. Wade Shumway
Kevin P.
01/2012
1.0
landscaping, foundation repair
  + 0 more
I talked with the contractor several times, asking him to come out to look at my failing gabion retaining wall. Each time he told me he would come out within the next few days to look at it and to give me an estimate, but he never stopped by. After several attempts, I gave up.
Description of Work: I contacted this contractor because they advertise that they are certified to work on gabion retaining walls.
Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Smart Foundation Repair, LLC
We apologize for any confusion related to the request for a gabion wall inspection. We have no records in our call history of any contact from (Member name removed).

    Contact information

    742 W Hurst Blvd, Hurst, TX 76053

    http://www.smartfoundationrepair.net

    Service hours

    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM
    Saturday:
    8:30 AM - 2:30 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Foundation Repair,
    Landscaping,
    Excavating,
    Concrete Driveways,
    Concrete Pouring and Repair

    FAQ

    Smart Foundation Repair, LLC is currently rated 1 overall out of 5.

    Monday: 8:30 AM - 5:30 PM

    Tuesday: 8:30 AM - 5:30 PM

    Wednesday: 8:30 AM - 5:30 PM

    Thursday: 8:30 AM - 5:30 PM

    Friday: 8:30 AM - 5:30 PM

    Saturday: 8:30 AM - 2:30 PM

    Smart Foundation Repair, LLC accepts the following forms of payment: Check
    No, Smart Foundation Repair, LLC does not offer free project estimates.
    No, Smart Foundation Repair, LLC does not offer eco-friendly accreditations.
    No, Smart Foundation Repair, LLC does not offer a senior discount.
    Yes, Smart Foundation Repair, LLC offers emergency services.
    Yes, Smart Foundation Repair, LLC offers warranties.
    Smart Foundation Repair, LLC offers the following services: Steel Piers, Concrete Piers, Retaining Walls, Drainage Systems, Concrete Driveways and Walkways, Paver Installation.

    Contact information

    742 W Hurst Blvd, Hurst, TX 76053

    http://www.smartfoundationrepair.net

    Service hours

    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM
    Saturday:
    8:30 AM - 2:30 PM