BICE'S FLORIST

A co-worker unexpectedly passed away, and I called Bice's Florist on the recomendation of a friend. I had already chosen my arrangement from their website but had a few questions. Sarah answered all my questions and was very helpful and friendly. She helped me pick out the wording to put on my card message and gave me a discount for using the website. As soon as I had paid over the phone, Sarah immediately sent me a confirmation email that included all of the order details on it. Bice's had the arrangement at the funeral home promptly on the morning of the funeral, and they also sent me an email receipt. They followed up with a post card in the mail later the next week thanking me for my business. I have never had a more competent florist, and Sarah was wonderful to work with. I will definitely use them again.

I ordered flowers to be delivered to Bear Creek Cemetery to honor my daughter's 10th Angel Anniversary Date specifically with a Butterfly Mylar Balloon (as you will note the order specially notes this below) in my absence as I live out of state in Tempe, Arizona. **They sent me an email with a photo of the alleged finished bouquet. **This arrangement is NOT the same as what was finally delivered to the gravesite! They did deliver a floral bouquet to the cemetery with a "Happy Birthday balloon". Luckily my good friend that lives in Dallas, TX made a trip and took photos of the flowers and the "Happy Birthday balloon." How utterly embarrassing and heart wrenching this is to have this arrangement at my daughter's gravesite! My friend made a visit to the florist, spoke to the person, Erica, whom took the order, whom made attempts to blame ME for her mistakes in the order. I had to make 3 phone calls to Erica to give her the Lot number, Section and Space of cemetery in order to complete the order. The Supervisor made it sound as though it was my fault for error. They ended up crediting my credit card allegedly (I haven't yet rec'd notice a yet) for their horrendous errors. Acct: 00080299 Name: DEBRA JORDAN Adrs: 809 W GROVE PRKWY APT 3110 City: TEMPE, AZ 85283 _________________________R e c i p i e n t___________________________ Name: Attn: BEAR CREEK CEMETARY Adrs: 100 BEAR CREEK CEMETERY RD City: DALLAS, TX 75261 Tel: ( ) - __Qty_____________________P r o d u c t____________Price_______Extend____ 1 MEDIUM VASE ARRANGEMENT: with daisies 100.00 100.00 1 BALLOON MYLAR with butterfly 5.00 5.00 Delivery: 14.99 Service: .00 Relay: .00 Tax: 9.90 Total: 129.89

THIS PARTICULAR BICE'S IS A VERY CONVENIENT LOCATION IN THE MID-CITIES. OFTEN THEIR RECEPTION IS VERY UNPROFESSIONAL AND DOES NOT KEEP GOOD RECORDS ABOUT THE ORDERS. QUALITY OF WORK IS ONLY PASSABLE FOR THE PRICE. THERE HAS ALWAYS BEEN PROBLEMS WITH HANDLING AND TIMING.