Goode Air Conditioning & Heating Inc

I paid them to replace a $3600 air handler in my attic this summer. At least $600 more than other quotes. I didn't seem to have any issues until my light bills were nearly double for two months following the installation. They offered a service call but only during the hours of 8am-4pm, stating that nights and weekends were reserved for emergencies only. After trying to work out another arrangement, Valerie Grace became extremely rude and belligerent. I eventually had to take time off to be home during those hours. Here's where it really get horrible. The Goode Air technician discovered that the issue was that the Goode Air installation technicians DIDN'T PROPERLY SET THE BLOWER SPEED TO HIGH. Meaning it was working a lot harder and longer to cool, i.e., higher light bills. I'm thinking, great he's done. BUT, he then checks the outside unit which is not under warranty and tells me that a part has failed due to the blower now pulling more amps. And that it would cost me $201 (Goode Air Price) to fix it. I looked up the part, and it only cost $10. I called and spoke with Evan Lewis, Goode Sales manager and explained the situation. He got aggravated and suggested that I wanted his techs to "work for free". Mind you, the AC unit is under their 1 year service warranty already. So they couldn't charge me a trip charge for it and had to find another reason. I explained that we could compromise and Goode not pay the difference in my light bill, but just replace the $10 part at no cost to me. They refused. The technician then wrote on the invoice that "the customer assumes responsibilities for the damages". I refused to sign it. I'll be reaching out to the owner and potentially seeking legal recourse. They do everything they can to woo you in the beginning, but their service is absolutely abhorrent post installation. I recommend spending your time and money on a more reliable and reputable company.

.

.

I had Goode Air Conditioning come into my home to repair my air conditioning system. In my opinion their performance was substandard this lack of attention caused some water damage to my ceiling. They will not take responsibility for the damage they caused. I would not recommend using Goode Air Conditioning to anyone.

I highly recommend Goode AC & Heating.

I will continue doing business with them because I feel I can trust them to do honest work and in a timely manner. If I have a problem, I never have to wait more than one day for them to check the problem and if they don't have the part, I may have to wait one more day, but I never am inconvenienced.

.

They have been providing service for 4 years. They are completely honest and helpful. The scheduling is easy and they helped us with warranty transfer when we moved in this home.

They make sure it is working and ready for the season. They are professional in their work.

Just this one time (years ago) a service tech came to perform maintenance. He said that our AC needed to be replaced. He gave us a quote, and I placed an order. The next day one of my co-workers advised me that Goode's price was much too high, and gave me a name that I could get it for less. So I called the tech to cancel the order (within 24 hours of placing the order). The tech was upset. He said things to insult me. Since then I have not called Goode back. To be fair, I think Goode is a good, local company, and provides excellent service. It's just that one service tech who is not professional. Now I found someone else that I am happy to do business with.

unknown

Excellent. Follow up to turn on the heat was also performed rapidly and with little cost.

High quality. It meets all code requirements. The unit works correctly. The installers were clean, friendly, and quick. They inspected the work and the city inspected it and it passed all requirements.

unknown

unknown

unknown

unknown

was able to determine break in line.

.

Goode provided prompt service at a reasonable price

unknown

Very reliable and professional company.   Had a service contract for 12+ years and I was able to specify the service technician who performed my semi annual inspections and repairs,  therefore good continuity of knowledge of my system's history. (Thanks, Dale).  Any time that I asked specific technical questions about my HVAC system's performance,   I would get a no nonsense response in order to make informed decisions on any repairs.   Right before I sold my house,  the expansion coil in the attic started leaking and I had to end up replacing the coil and adjoining plenum box within a couple of days.  The techs performed this repair in short order and did a first class job on a brutally hot day.  Goode represents several A/C manufacturers and can tailor the repairs to suit your budget.  The prices seemed a little on the high side at the time,  but as I work with other HVAC companies in my new location,  appears Goode was not too far off the norm.

First of all - Let me explain the strange Grades I gave this company.
Price: For the repairs I had done, it was about $1K or so.  Price was OK.
Quality:  The technician did good work.
Responsiveness:  This can be an issue with this company.  Expect multiple day turnarounds on phone calls.  Very low tech as is the case with lots of service companies I fear.
Punctuality:  Was an issue consistently.
Professionalism:  Technicians were good, clean, courteous.  Office staff were sometimes rude, never very pleasant.
Overall:  The office is not good. The technicians seem to be good.  It's hard to give an overall rating.  It depends on what matters to you.
Comments:
I was recommended to use this provider by some people I know who had good luck with them.
At the time I had no A/C in Houston and I really needed someone.
The first time they came out when they said they would.
No surprise they found a bunch of parts that needed replacing.  I was in a hurry and figured the guy knew what he was doing ( I don't doubt that.)  I think he did a good job.  He convinced me to sign up for the annual check-up plan.  It included a spring and winter check.  It also included waiving the "trip fee" for one call a year, which I could use for that call.
I signed up.
Fast forward to this year.  I called i n to have the check up done for spring.   I had to call in again a few days later due to no response. (had to leave a message with answering service who knew nothing and did not admit to being a service until I asked directly)
On second attempt I called in the morning.  I scheduled an appointment for a Friday from 12 to 3.
friday arrived. I waited at home.  There was no call - no show.
I was pretty aggravated because I was in the house all afternoon, literally carrying my cell into every room to not miss a call.
I had plans so I left the house at 4 and forgot to call in to complain. (was going to do it in the car, also didn't want the guy showing up after 4 if I was gone)
I called in today to ask them about it.  (I was travelling for work so didn't get time to call in to complain earlier.)
I have honestly only ever bothered to complain about a company - or post a negative review of something about 3 times in my 40+ years on this earth.
I was astounded by the attitude of the woman on the phone.
I said, I had an appointment a few weeks back.  Nobody came out and nobody called.  I'm just now calling in to discuss it because i've been out of town pretty much since then (appointment was on a Friday afternoon.
She said, "That couldn't have happened because we call".
I said I know that is their policy, but I assured her that I was here ALL day by the phone and even checked my online service to see if a voicemail had been registered there.  Nothing at all.
She then just argued with me for a few more minutes until she offered to re-schedule.
I told her that after the experience of the no show, and the the experience of the phone call, I was not inclined to reschedule.
I asked her to verify that I had not been charged anything for the appointment and that no charges were pending.
Then she apologized  - that I had not received their call.
Unbelievable!!  She was completely incapable of apologizing to me for the inconvenience and just wanted to argue.
I was calm the whole time.  I even suggested that maybe this was a customer service learning opportunity at the end, but I don't get the feeling that she was very "self-aware".
Lessons Learned:
First encounter a year ago was good because they sensed a high-priced repair and wanted the money.
Encounter this year was terrible, very rude office employee, poor service ,and genuine lack of regard for me as a customer.
Even Comcast shows up during their "window" these days.  And they ALWAYS call.
Too BAD - thought I had found a GOODE air conditioning company.  Pun intended!
My advice - you can use them if you have nothing else to do with your time.  The actual work was decent as far as I can tell.  I'm not an A/C repairman.  The unit works.  I think I'll find a more pleasant bunch to work with.

We have used Goode for years. They have always done a quality job for us. They do annual maintenance, as well as repairs. They had one service tech who we didn't care for several years ago. We asked them to not send that particular person again and they accommodated and we never saw him again. The rest of their people are very knowledgeable and personable. We use them all the time and will continue to use them.

They always arrive on time. Are professional while in my home and most importantly are honest.
When we first purchased our home on the coldest day of the year our heater quit working. We called our home warranty company and it was going to take a week for them to send someone out.  We decided to pay for the repair ourselves and get someone out quickly. We called Goode. They came out the same day. While repairing our unit they noticed that the part that had "broken" was a part that had been replaced before and should still be under warranty. They took the time to research it and found the part had been replaced not by the previous owner but the owner before them. Then they worked with the manufacture to have the warranty transferred into our names saving us from paying for an expensive part.  We never would have know that the part was under warranty (or even how to transfer the warranty into our name) and could have easily sold us the part but they are not that kind of business. Since that time we have a maintenance contract with them and they keep our units in excellent working order.